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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Entrepreneur dan Entrepreneurship Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis JURNAL SAINS GEOGRAFI
Kristanti, Lili
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Engineering Environmental Science Social Sciences Other

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PENGARUH E-SERVICE QUALITY TERHADAP REPURCHASE INTENTION MELALUI MEDIASI CUSTOMER SATISFACTION PADA PEMBELIAN MAKANAN SIAP SAJI (RICE BOWL) PADA TARGET PASAR USAHA DAPUR NUSANTARA Djojokusumo, Jonathan Kevin; Efrata, Tommy Christian; Kristanti, Lili
PERFORMA Vol. 6 No. 4 (2021): performa
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jp.v6i4.1980

Abstract

Dapur Nusantara is a business that runs in food field that sells products like rice bowl with Indonesian typical taste. The purpose of this research is to find out the effect of e-service quality on repurchase intention, e-service quality on customer satisfaction, customer satisfaction on repurchase intention, and e-service quality on repurchase intention through customer satisfaction as mediation variable. The population of this research is consumers of rice bowl products that have ever bought through social media with sampling method using Hair et al. formula, as many as 150 respondents. The analysis tool that is used is PLS-SEM with the assumption that each variable affects positively and significantly. The results of the research show that e-service quality affects significant positive on repurchase intention, e-service quality affects significant positive on customer satisfaction, customer satisfaction affects significant positive on repurchase intention, e-service quality affects significant positive on repurchase intention through customer satisfaction as mediation variable. The advantage of this research is the ease of taking respondents because of the large number of respondents who are consumers of rice bowl products. The benefit of this research is to find out what factors that affects consumers' repurchase intention on rice bowl products.Keywords: Dapur Nusantara, e-service quality, customer satisfaction, repurchase
Kelayakan Instrumen Evaluasi Fasilitator Berdasarkan Persepsi Mahasiswa Studi Kasus Pembelajaran Entrepreneurship Universitas Ciputra Surabaya Hasan, Johan; Kristanti, Lili; Rosita, Lenny
Jurnal Entrepreneur dan Entrepreneurship Vol. 5 No. 2 (2016): Jurnal Entrepreneur dan Entrepreneurship
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (559.024 KB) | DOI: 10.37715/jee.v5i2.406

Abstract

Evaluasi terhadap pengajar oleh students adalah penting dan umum dilakukan di universitas, baik dengan nama Student Evaluation of Educational Quality (SEEQ) dikembangkan Herbert Marsh, Student Instructional Report (SIR) dikembangkan oleh John Centra, Teaching Behaviors Inventory(TBI)dikembangkan oleh Harry Murray ataupun Student Evaluation of Teaching. Namun bagaimana evaluasi terhadap pengajar, jika pengajaran entrepreneurship yang dilakukan menggunakan project based learning yang membutuhkan bukan saja pengajaran, tetapi juga mentoring, workshop dari seorang entrepreneurs enabler atau dalam konteks Universitas Ciputra disebut fasilitator? Tulisan ini mencoba mengukur kelayakan instrumen evaluasi fasilitator tersebut yang dibuat sendiri oleh lembaga tersebut atau biasa disebut homegrown system.
Analisis Risiko Kebakaran Terhadap Wilayah Permukiman Padat di Kecamatan Penjaringan, Jakarta Utara Sumadi, Ratu Lintang; Kristanti, Lili; Khairunnisa, Nabilah Firdha; Asheka, Nadya Amanda Putri; Mataburu, Ilham Badaruddin
Jurnal Sains Geografi Vol 1 No 1 (2023): JURNAL SAINS GEOGRAFI
Publisher : Fakultas Ilmu Sosial dan Hukum, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JSG.v1i1.04

Abstract

Kebakaran adalah salah satu bencana yang tidak dapat diprediksi kemungkinan kapan terjadinya dan dimana akan terjadi, hanya saja pemukiman padat merupakan wilayah yang rentan akan bahaya kebakaran. Variabel yang digunakan dalam penelitian ini antara lain kepadatan bangunan rumah mukim, kepadatan penduduk, suhu permukaan tanah, dan jaringan jalan. Wilayah Kecamatan Penjaringan yang terletak merupakan salah satu wilayah yang padat di Jakarta Utara. Berdasarkan hasil pengamatan di sketsa google earth, wilayah Kecamatan Penjaringan nantinya akan dibagi dalam lima Kelurahan pemukiman. Kecamatan Penjaringan merupakan kecamatan yang memiliki lima kelurahan, yang dimana pemukiman di sana termasuk kedalam kategori pemukiman yang padat penduduk. Penelitian ini bertujuan untuk mengetahui daerah yang beresiko terjadi kebakaran di kecamatan Penjaringan Jakarta Utara, dengan menggunakan metode kualitatif dan data sekunder yang telah diperoleh sebagai bentuk analisis hasil data yang ada. Hasil penelitian ini memaparkan hasil klasifikasi suhu permukaan lahan dibagi menjadi tiga kategori yaitu rendah, sedang, dan tinggi. Kelurahan Pluit, Kelurahan Kapuk Muara, dan Kelurahan Penjaringan memiliki rata-rata suhu permukaan lahan yang tinggi ditandai dengan warna merah. 
PENGARUH E-SERVICE QUALITY DAN E-WORD OF MOUTH TERHADAP PURCHASE INTENTION PRODUK EXILE Alexander, Kevin Martin; Efrata, Tommy Christian; Kristanti, Lili
PERFORMA Vol. 8 No. 1 (2023): Performa
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jp.v6i4.1997

Abstract

The purpose of this research is to find out the effect of e-service quality and e-word of mouth on purchase intention of Exile product. This research uses quantitative approach. The sample that is used is 384 respondents from male and female population who are from 17 to 30 years old that have purchased online fashion product in Indonesia. To answer the problems in this research, the writer uses helping tool like SPSS. The advantage of this research gives e-service quality and e-word of mouth affect on purchase intention, good service and review that are read by others before buying a product can increase people's trust to purchase decision even with the development of internet technology, people will be easier to receive information. The results of this research are e-service quality and e-word of mouth also affect significant on purchase intention. This research is expected to be able to support or create new understanding about e-service quality and e-word of on purchase intention. This research is also expected to be reference source for other research.
Knowledge Transfer in Creative Industry Succession: A Case Comparison Study of Indonesian Architectural Design Firms Nuradhi, Maureen; Kristanti, Lili; Nasruddin, Ellisha; Wibowo, Helen; Paulus; Fatimah, Row Aulia
Jurnal Aplikasi Manajemen Vol. 23 No. 2 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.2.03

Abstract

Only around 4% of Indonesian architecture firms survive for more than one generation, according to data from the Indonesian Association of Consulting Firms. In contrast, these enterprises have a longer lifespan in the United States and Europe, where the figures are greater. Even after the founders' deaths, these companies' well-known brands are frequently maintained by their surviving family members or partners. This study aims to identify the types of knowledge that are passed down between generations in a firm whose primary activities are related to creativity and have been proven to span multiple generations. Furthermore, it seeks to understand how this transfer is managed. A qualitative approach was employed for this study. Interviews were conducted with representatives of three renowned architecture firms, an association that represents architecture firms, and members of the architectural community to collect and cross-verify the data. The architecture firm’s founder frequently advocates for the second generation's right to self-expression. Because of this, succession usually happens naturally as opposed to through a planned procedure. The results show that the types of knowledge in architectural firms consist of a combination of explicit and tacit knowledge, both in the form of knowledge related to firm management and knowledge related to design project management. The findings on the management process reveal two types, which are managed naturally in everyday experience, and those that are planned. Through routine activities, the knowledge and skills are transmitted. It is anticipated that the knowledge gained from this study will enhance the administration of the creative sector, particularly in architecture, which could lead to a higher number of successful architectural projects and support their growth.
Co-Authors Alexander, Kevin Martin Asheka, Nadya Amanda Putri Djojokusumo, Jonathan Kevin Fatimah, Row Aulia Ilham B. Mataburu Johan Hasan Khairunnisa, Nabilah Firdha Lenny Rosita Maureen Nuradhi Nasruddin, Ellisha Paulus Sumadi, Ratu Lintang Tommy Christian Efrata Wibowo, Helen