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All Journal International Journal of Electrical and Computer Engineering Jurnal Ilmiah ESAI
Imam Asrowardi
Politeknik Negeri Lampung
Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering

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IT Service Management System Measurement using ISO20000-1 and ISO15504-8: Developing a Solution-Mediated Process Assessment Tool to Enable Transparent and SMS Process Assessment Imam Asrowardi; Septafiansyah Dwi Putra; Eko Subyantoro; Norzaidi Haji Mohd Daud
International Journal of Electrical and Computer Engineering (IJECE) Vol 8, No 5: October 2018
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (663.074 KB) | DOI: 10.11591/ijece.v8i5.pp4023-4032

Abstract

Information technology is about not only hardware, software, communication infrastructure and communication infrastructure but also how to manage services. Information technology plays an increasingly important role in developing the structure and functions of public and private sectors. Service measurement plays an important role in IT service management (ITSM) that is one of the subfields of Services Computing science. ITSM is a big part of service science, a science field that combines computer science, operation research engineering, business strategy, management science, and organizational theory. Performance measurement from each of IT services is absolutely needed and is important in the continuous development of ITSM. These research provide good technical knowledge about the measuring ITSM with some requirements. In this paper we suggest the metrics in each service processes enables organizations to predict a direction for active process enhancement and to identify if the goal of process can achieve. This objective process metrics based on ISO/IEC 15504-8 and PRM ISO/IEC 20000-4 refinement. The output of this research, in the form of metrics and tools for any type organizational use.
Penghitungan Suara Pilkada Gubernur Lampung dengan Metode Quick Count Berbasis SMS Imam Asrowardi; Eko Subyantoro; Tri Sandhika Jaya
Jurnal Ilmiah ESAI Vol 4 No 1 (2010)
Publisher : Politeknik Negeri Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25181/esai.v4i1.1333

Abstract

General election is one of democracy party in Indonesia. Recently, local election also applies direct voting by the people. Quick count method was developed by using sampling data as comparison to find out the result of local elections rapidly. SMS can be used to deliver data directly to a computerized system so that the voting data with quick count method would be accumulated faster and presented automatically by the system. Besides, quick count data collection with SMS will also expand the processed data sampling. Keyword: SMS system, quick count, system, Automatic
Sistem Informasi Pajak Pph Pasal 21 Berbasis Sms Gateway Menggunakan Teknologi J2SE Imam Asrowardi; Halim Fathoni; Septafiansyah Dwi Putra
Jurnal Ilmiah ESAI Vol 4 No 3 (2010)
Publisher : Politeknik Negeri Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25181/esai.v4i3.1346

Abstract

Sistem informasi pajak penghasilan yang masih berjalan masih menggunkan sistem yang manual yaitu dengan melalui telepon atau surat pos. Sehingga membutuhkan waktu yang cukup lama dan biaya yang tinggi untuk mengetahui besarnya pajak penghasilan suatu wajib pajak.  Untuk membantu menyelesaikan permasalahan tersebut,  maka dibuat sebuah program aplikasi yang dapat membantu permasalahan tersebut. Metode pelaksanaan yang digunakan dalam percobaan ini adalah studi kelayakan, desain basis data, pemrograman, pengujian, dan dokumentasi.  Berdasarkan pada hasil pengujian yang telah dilakukan yaitu pengujian dengan 12 sample yang diuji terdapat hanya satu kegagalan uji. Sehingga dapat dikatakan sistem ini dapat memenuhi kebutuhan wajib pajak dan layak untuk diimplementasikan.Keyword : sistem, pajak
Skema Pengalamatan Ip Address Pada Desain Jaringan Komputer Local Area Network (Lan) Menggunakan Metode Subnetting Imam Asrowardi
Jurnal Ilmiah ESAI Vol 2 No 2 (2008)
Publisher : Politeknik Negeri Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25181/esai.v2i2.1359

Abstract

The use of IP address without a good planning can give rise to traffic which is hard to monitor that can decrease the network performance, problems in network management, and wasteful use of IP address.  The sub-netting concept is used in order to manage computer network designs so that network performance can be optimized. This study is conducted to apply the sub-netting concept in Local Area Network (LAN) designs. There are 440 computers distributed in some spots. The computers use IP address of C class with IP 192.168.1.0-192.168.4.0 in which each  network was divided into 4 sub networks that made each sub network covers 62 hosts with sub-net-mask 11111111.11111111.11111111.11000000 or with CIDR /26.Keywords : IP address, Sub netting, Network, Design.
Desain Sistem Layanan Harga Hasil Pertanian Dan Kehutanan Berbasis SMS Dengan Menggunakan Metode Autoresponse Imam Asrowardi; Bastaman Syah; Sarono Sarono
Jurnal Ilmiah ESAI Vol 2 No 2 (2008)
Publisher : Politeknik Negeri Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25181/esai.v2i2.1360

Abstract

Mushrooming SMS-based application has evoked an idea to create an information service on prices of agricultural and forestry products which is accessible through SMS. The objective of this research is to create a design of the SMS-based service system on prices of agricultural and forestry products. The design was made in order that the users can obtain the information quickly, easily, anytime, and anywhere. The method administered in this research was SDLC (System Design Live cycle). The Experiments were conducted by using Simpati, Mentari, ProXL, As, and IM3 as gateway SMS cards. Through these experiments, the system which is capable of sending price information quickly, easily, anytime, and anywhere with 0%sending failure was invented.    Keywords : Design, SMS, System.
Co-Authors Bastaman Syah Eko Subyantoro Halim Fathoni Norzaidi Haji Mohd Daud Sarono . Septafiansyah Dwi Putra Tri Sandhika Jaya