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All Journal International Journal of Electrical and Computer Engineering Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ilmiah ESAI
Eko Subyantoro
Politeknik Negeri Lampung
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Social Sciences

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IT Service Management System Measurement using ISO20000-1 and ISO15504-8: Developing a Solution-Mediated Process Assessment Tool to Enable Transparent and SMS Process Assessment Imam Asrowardi; Septafiansyah Dwi Putra; Eko Subyantoro; Norzaidi Haji Mohd Daud
International Journal of Electrical and Computer Engineering (IJECE) Vol 8, No 5: October 2018
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (663.074 KB) | DOI: 10.11591/ijece.v8i5.pp4023-4032

Abstract

Information technology is about not only hardware, software, communication infrastructure and communication infrastructure but also how to manage services. Information technology plays an increasingly important role in developing the structure and functions of public and private sectors. Service measurement plays an important role in IT service management (ITSM) that is one of the subfields of Services Computing science. ITSM is a big part of service science, a science field that combines computer science, operation research engineering, business strategy, management science, and organizational theory. Performance measurement from each of IT services is absolutely needed and is important in the continuous development of ITSM. These research provide good technical knowledge about the measuring ITSM with some requirements. In this paper we suggest the metrics in each service processes enables organizations to predict a direction for active process enhancement and to identify if the goal of process can achieve. This objective process metrics based on ISO/IEC 15504-8 and PRM ISO/IEC 20000-4 refinement. The output of this research, in the form of metrics and tools for any type organizational use.
Penghitungan Suara Pilkada Gubernur Lampung dengan Metode Quick Count Berbasis SMS Imam Asrowardi; Eko Subyantoro; Tri Sandhika Jaya
Jurnal Ilmiah ESAI Vol 4 No 1 (2010)
Publisher : Politeknik Negeri Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25181/esai.v4i1.1333

Abstract

General election is one of democracy party in Indonesia. Recently, local election also applies direct voting by the people. Quick count method was developed by using sampling data as comparison to find out the result of local elections rapidly. SMS can be used to deliver data directly to a computerized system so that the voting data with quick count method would be accumulated faster and presented automatically by the system. Besides, quick count data collection with SMS will also expand the processed data sampling. Keyword: SMS system, quick count, system, Automatic
Pelatihan Pemasaran Digital Pada UMKM Dapur Omah Cinta: Langkah Menuju Transformasi Digital Zuriati Zuriati; Eko Subyantoro; Imam Asrowardi; Septafiansyah Dwi Putra
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 1 (2024): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN) Edisi September - Desembe
Publisher : Cv. Utility Project Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i1.4843

Abstract

Digitalisasi UMKM merupakan langkah strategis untuk meningkatkan daya saing di tengah tantangan globalisasi dan persaingan pasar yang semakin ketat. Kegiatan Pengabdian Kepada Masyarakat (PKM) Inovokasi ini bertujuan untuk mempercepat transformasi digital UMKM Dapur Oma Cinta melalui pelatihan pemasaran digital yang terstruktur. Permasalahan utama yang dihadapi UMKM ini adalah keterbatasan akses pasar dan kurangnya optimalisasi teknologi digital dalam pemasaran produk. Metode yang digunakan meliputi tahapan persiapan, pelaksanaan, monitoring, dan evaluasi. Pada tahap persiapan, tim menyusun materi pelatihan dan menyiapkan sarana pendukung. Tahap pelaksanaan dilakukan melalui sesi pelatihan interaktif dan pendampingan langsung yang mencakup pengelolaan website e-commerce, marketplace, media sosial, dan strategi pembuatan konten digital. Evaluasi keberhasilan dilakukan melalui pre-test dan post-test untuk mengukur peningkatan kemampuan peserta. Hasil menunjukkan peningkatan signifikan dalam pemahaman dan keterampilan peserta terkait pemasaran digital. Rata-rata peningkatan skor post-test peserta mencapai 66,84%, dengan peningkatan terbesar pada peserta dengan pengetahuan awal yang rendah. Temuan penting menunjukkan bahwa pelatihan ini berhasil membantu UMKM memperluas jangkauan pasar, meningkatkan efektivitas promosi, dan memperkuat daya saing di pasar lokal. Kesimpulannya, program ini tidak hanya mendukung transformasi digital UMKM Dapur Oma Cinta tetapi juga memberikan model pelatihan yang dapat direplikasi untuk UMKM lain di Indonesia. Transformasi digital yang dicapai melalui kegiatan ini berpotensi besar untuk meningkatkan pendapatan dan keberlanjutan usaha mitra dalam jangka panjang.
Co-Authors Imam Asrowardi Norzaidi Haji Mohd Daud Sembiring, Rinawati Septafiansyah Dwi Putra Tri Sandhika Jaya