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All Journal Techno.Com: Jurnal Teknologi Informasi Jurnal Ilmiah Multimedia & Komunikasi Jurnal Ilmiah Teknik Informatika dan Komunikasi Harmoni: Jurnal Ilmu Komunikasi Dan Sosial Information Technology Education Journal Jurnal Nuansa: Publikasi Ilmu Manajemen dan Ekonomi Syariah Jurnal Ilmiah Manajemen Informasi dan Komunikasi Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi JuTISI (Jurnal Teknik Informatika dan Sistem Informasi) Journal of Information Technology and its Utilization
Khuntari, Diana
Sekolah Tinggi Multi Media Yogyakarta
Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Social Sciences

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Journal : Jurnal Ilmiah Multimedia

 1 
Analisis Kualitas Software Electronic Traffic Law Enforcement di Ditlantas Polda Jawa Timur Menggunakan Teori McCall Jonathan Fajar Agustino; Diana Khuntari
Jurnal Ilmiah Multimedia dan Komunikasi Jurnal Ilmiah Multimedia dan Komunikasi Vol. 8 No. 1, Bulan Juni 2023
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimk.v8i1.230

Abstract

As technology develops, humans are required to be smarter in their activities, doing works, and dealing with various existing problems. Technology is also increasingly being used as a tool to support success in various fields, including government. The government applies technology in regional governance to create a smart city. The government has developed several things that used to be conventional to become electronic-based, one of which is the ticketing system. Limitations on convention tickets as well as the large number of motorized vehicle users and traffic violations in Surabaya finally made the Surabaya Police work together with the Surabaya Transportation Agency (Dishub) to trigger the Electronic Traffic Law Enforcement system or Electronic Ticketing, commonly known as E-TLE. One of the success factors of the system is the quality of the system itself. This study aims to analyze the E-TLE software implemented in Surabaya to determine the quality of the software. The approach used to carry out the analysis is the theory of software quality according to McCall. The research method used in this research is qualitative research by collecting data using interviews, observation, and classification. The source of this research is the operator as well as designing the E-TLE software. The results show that the quality of the E-TLE software has good scores in the aspects of correctness, reliability, efficiency (data search and memory usage), integrity, usability, maintainability, flexibility, portability, reusability, and interoperability. However, there are slight deficiencies in the usability aspect (there is no integration between agencies) and lack of testability. To improve the quality of E-TLE, it is necessary to optimize page loading, add features for integration between agencies, and test to determine software grade.
Pengaruh Kualitas Situs Web Dinas Kependudukan dan Pencatatan Sipil Kota Yogyakarta Terhadap Kepuasan Pengguna Masyarakat Kota Yogyakarta Zulkarnain, Guntur Akhmad; Khuntari, Diana; Marwati, Arum
Jurnal Ilmiah Multimedia dan Komunikasi JIMK Vol. 9 No. 2, Bulan Desember 2024
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimk.v9i2.340

Abstract

In the era of technological advancement, information system transformation affects public services, including those at the Population and Civil Registration Office (Dindukcapil) in Yogyakarta City. The Dindukcapil website plays an essential role in delivering information and administrative services; however, low ratings indicate user dissatisfaction. This study aims to assess the impact of the Dindukcapil website quality on user satisfaction in Yogyakarta, utilizing the Webqual 4.0 theory, which includes dimensions of usability quality, information quality, and service interaction quality, as well as user satisfaction theory covering expectation alignment, revisit intention, and recommendation availability. This research uniquely contributes by specifically examining the impact of Dindukcapil website quality on public service user satisfaction at the regional government level. A descriptive quantitative method using an online questionnaire was analyzed with SPSS version 26 through validity, reliability, classical assumption tests, simple linear regression, and T-tests. Results indicate that website quality positively and significantly influences user satisfaction by 54.4%, while 45.6% is affected by other variables. Based on the study’s findings, recommendations for Dindukcapil include evaluating and improving website content by enhancing SEO, user personalization, security, reputation, and providing a feedback section to strengthen engagement and address community aspirations.
Co-Authors Annas Luthfi Hibatullah Arum Marwati Bangga Alansyah Danusessia, Aradhea Rizky Deity Agnescya Nirwana Dewamas Krisna Yudha Ellya Kusuma Hidayat, Rahmat Rian Irawan Irawan Jonathan Fajar Agustino Krysha Wira Pradipta Marwan Marwan Marwati, Arum Muhammad Raja Wandiro Cahyopramono Mutiara Gustyan Ayuni Nisrina Fajari Nopriadi Sigit Permasnyah Yasmin Khalisa Putri Yolanda Presiana Desi Zulkarnain, Guntur Akhmad