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All Journal El Dinar JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Al-Amwal : Jurnal Ekonomi dan Perbankan Syari\'ah Isamic Communication Journal Li Falah: Jurnal Studi Ekonomi dan Bisnis Islam Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Muqtasid: Jurnal Ekonomi dan Perbankan Syariah Pustabiblia: Journal of Library and Information Science JASF (Journal of Accounting and Strategic Finance) Journal of Islamic Economics Lariba Pustabiblia: Journal of Library and Information Science Jurnal Kajian Ekonomi dan Perbankan Syariah
Rosana Eri Puspita
IAIN Salatiga
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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KUALITAS LAYANAN SEBAGAI STRATEGI PENINGKATAN KEPUASAN PENGUNJUNG PERPUSTAKAAN Hervinda Raana Oktaviani; Saifudin Saifudin; Rosana Eri Puspita
Pustabiblia: Journal of Library and Information Science Vol 3, No 2 (2019): December 2019
Publisher : Institut Agama Islam Negeri Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/pustabiblia.v3i2.159-174

Abstract

ABSTRACTThis study aims to find out how much influence the quality of service reflected in responsiveness, assurance, empathy and physical evidence affect the library consumers. The data used in this study is using primary data by distributing questionnaires. The sample size in this study were 100 respondents who were library visitors. This study uses explanatory research that uses a quantitative approach with validity, reliability, T-test and F-test. The results of this study indicate that visitor satisfaction is positively and significantly affected by service quality. Recommendations resulting from this research for library practitioners are the preparation of library visit marketing strategies from the aspect of increasing library visitor satisfaction.Keywords : service quality, satisfaction, library ABSTRAK Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh kualitas layanan yang tercermin dalam daya tanggap, jaminan, empati dan bukti fisik berpengaruh pada konsumen perpustakan. Data yang digunakan dalam penelitian ini yaitu menggunakan data primer dengan cara penyebaran kuisioner. Ukuran sampel dalam penelitian ini sebanyak 100 responden yang merupakan pengunjung perpustakaan. Penelitian ini menggunakan explanatory research yang menggunakan pendekatan kuantitatif dengan uji validitas, uji reabilitas, uji T dan uji F.Hasil penelitian ini menunjukkan bahwa kepuasan pengunjung dipengaruhi secara positif dan signifikan oleh kualitas layanan. Rekomendasi yang dihasilkan dari penelitian ini bagi praktisi perpustakaan adalah penyusunan strategi pemasaran kunjungan perpustakaan dari aspek peningkatan kepuasan pengunjung perpustakaan.Keywords : kualitas pelayanan, kepuasan, perpustakaan
Customer's Decisions To Save In Sharia Banking Among Jakarta Millennial Adelia Irmawanti; Rosana Eri Puspita
Al-Amwal : Jurnal Ekonomi dan Perbankan Syari'ah Vol 13, No 1 (2021)
Publisher : UIN Siber Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24235/amwal.v13i1.8239

Abstract

This study aims to analyze what factors influence a customer's decision to save at a sharia bank, especially in the DKI Jakarta. The variables of knowledge, religiosity, and promotion. The intention-to-save is the mediating variables. This study uses a quantitative approach with primary data collected through a questionnaire with a purposive sampling technique. The number of samples used in the study was 400 respondents who were customers of all Islamic banks in Jakarta. Data analysis used the SPSS 20 application. The results showed that knowledge, religiosity and promotion had a positive and significant effect on the intention-to-save. The intention has a positive and significant effect on customer decisions. Knowledge, religiosity and promotion have a positive and significant effect on saving decisions. And the last, intention-to-save, can mediate knowledge, religiosity and promotion of saving decisions. Islamic banks must continue to improve each of the customer's determinants to improve Islamic banks' existence.
Co-Authors Adelia Irmawanti Alfi Qonita Badi’ati Hervinda Raana Oktaviani Imanda Firmantyas Pertiwi Kenanga Miftakhul Jannah Lis Supriyadi Lusy Pujiyanty Luthfi Jauharin Abdillah Mochlasin, Mochlasin Mohamed Asmy bin Mohd Thas Thaker Puput Yanita Senja Rahmatika Mahmudah Saifudin Saifudin