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All Journal International Journal of Public Health Science (IJPHS) Masyarakat, Kebudayaan dan Politik Journal of Government and Civil Society Jurnal Pengabdian Pada Masyarakat CARADDE: Jurnal Pengabdian Kepada Masyarakat Administrativa : Jurnal Birokrasi, Kebijakan dan Pelayanan Publik Jurnal Pengabdian Dharma Wacana Prosiding Seminar Nasional Program Pengabdian Masyarakat INTERNATIONAL JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (INJOSS)
Dedy Hermawan
Universitas Lampung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Medicine & Pharmacology Social Sciences Other

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Evaluasi Program Kartu Identitas Anak (KIA) di Kota Metro (Studi Pada Dinas Kependudukan dan Pencatatan Sipil Kota Metro) Ike Fitti Wardani; Dedy Hermawan; Ita Prihantika
Jurnal Administrativa Vol 5 No 2 (2023): Administrativa: Jurnal Birokrasi, Kebijakan dan Pelayanan Publik
Publisher : Jurusan Ilmu Administrasi Publik FISIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administrativa.v5i2.196

Abstract

Implementation of the MCH program in Metro City has been going well, as evidenced by the achievement data on MCH ownership in 2022, only 1,411 children do not have MCH from the total number of children in Metro City aged 0-17 years less a day of 52,648 or means there are 51,237 children who already have MCH. This data also shows that the implementation of the MCH program in Metro City by the Disdukcapil of Metro City has passed the target set in the center, which is 45,629. However, related to the use of MCH in Metro City, it cannot be used optimally, such as MCH has not been made one of the mandatory requirements in school registration, MCH has also not been fully used in tourist attractions designated as one of the locations for MCH utilization or other benefits.
TAX SOCIALIZATION, SERVICE QUALITY AND TAXPAYER LOYALTY: PUBLIC TRUST AS A MEDIATING VARIABLE IN TANGGAMUS REGENCY, LAMPUNG Alvindra Alvindra; Intan Fitri Meutia; Dedy Hermawan
International Journal Of Humanities, Social Sciences And Business (INJOSS) Vol. 5 No. 1 (2026): INTERNATIONAL JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (INJOSS)
Publisher : ADISAM Publisher

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Abstract

Tax compliance and taxpayer payment loyalty are essential for the sustainability of taxation systems and are closely shaped by the quality of interactions between tax authorities and taxpayers. This study examines the influence of service quality and tax socialization on taxpayer payment loyalty, with public trust serving as a mediating variable. Employing a quantitative explanatory research design, data were gathere through structured questionnaires distributed to taxpayers in Tanggamus Regency, Lampung Province. The data were analysis using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with bootstrapping techniques to assess both direct and indirect relationships among the research variables. The findings indicate that Service Quality has a positive and significant effect on Kepercayaan publik and Taxpayer Payment Loyalty. Furthermore, Kepercayaan publik significantly mediates the relationship between Service Quality and Taxpayer Payment Loyalty, highlighting the pivotal role of trust as a key mechanism in fostering sustainable tax compliance. In contrast, Tax Socialization demonstrates a significant direct effect on Taxpayer Payment Loyalty but does not have a significant effect on Public Trust, nor does it produce a mediating effect through trust. These results suggest that tax socialization activities that are predominantly technical and one-way are insufficient to build taxpayer trust. Overall, this study underscores the importance of consistently improving service quality and strengthening institutional trust as primary strategies to enhance taxpayer loyalty. The findings contribute to the literature on public administration, tax compliance behavior, and institutional trust within the context of public finance.
Co-Authors Alvindra Alvindra Amir Husin Apandi Apandi Arizka Warganegara Bendi Juantara Dian Kagungan Dodi Faedlulloh, Dodi Himawan Indrajat Ike Fitti Wardani Intan Fitri Meutia Ita Prihantika Nana Mulyana Rahayu Sulistiowati Rendito Rendito Robi Cahyadi Kurniawan Simon S Hutagalung Simon Sumanjoyo Hutagalung