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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Pariwisata Pesona JDM (Jurnal Dinamika Manajemen) Journal of Indonesian Tourism and Development Studies JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) MIX : Jurnal Ilmiah Manajemen Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Jurnal Ekonomi dan Bisnis JRMSI - Jurnal Riset Manajemen Sains Indonesia International Journal of Applied Business Research J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Manajemen Kesatuan Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Jurnal Manajemen dan Kewirausahaan
Ambara Purusottama
Universitas Prasetiya Mulya
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Evaluating Service Quality of Dairy Farmers’ Cooperatives in Supporting Local Milk Producers Amid Declining Productivity Gandhy, Abel; Purusottama, Ambara; Trilaksono, Teddy
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4561

Abstract

Given recent productivity declines, this study aims to evaluate the quality of services provided by dairy farmers’ cooperatives to local farmers, who are both cooperative members and the primary milk suppliers, in the context of declining milk productivity. A quantitative approach was employed, focusing on local farmers as key partners and milk suppliers within the livestock business district, a national livestock development model managed by dairy farmers’ cooperatives. Data were collected from 49 respondents, consisting of 29 farmers from Livestock Business District I and 20 farmers from Livestock Business District II. The assessment began with measuring service quality attributes using a structured scale, followed by an Importance–Performance Analysis (IPA). The results indicate that service attributes are distributed across several IPA quadrants, with critical attributes requiring immediate attention, particularly water supply, milk pricing, and communication with cooperative management. In addition, several other service attributes were identified as needing improvement. These findings provide strategic insights for dairy farmers’ cooperatives to enhance key service quality attributes that are essential for improving cooperative performance. Strengthening these attributes is expected to contribute to better service delivery and, ultimately, to increased milk productivity among local farmers, especially those operating within the livestock business district areas.
Halal Tourism: Its Attractiveness to Domestic Tourists Based on Their Religious Perspectives Purusottama, Ambara; Prastowo, Gregorius Dimas Hapsoro
Journal of Indonesian Tourism and Development Studies Vol. 7 No. 3 (2019)
Publisher : Graduate School, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jitode.2019.007.03.03

Abstract

One of Indonesia's government programs to boost tourism as the basis of Indonesia's economy is Halal tourism. This study aimed at exploring the behavior of domestic Muslim tourists when considering halal tourist destinations. It also looked at Muslim tourists' behavior as they selected and recommended halal tourist destinations and compared the results according to the degree of taqwa in performing their religious rituals. This study used judgmental sampling in the selection of respondents and successfully collected 511 valid questionnaires. The theory of planned behavior (TPB) was used to analyze the study subjects, namely domestic Muslim tourists when they intended to select and recommend halal tourist destinations. It revealed that when domestic Muslim tourists intended to select and recommend halal tourist destinations, they influenced by Behavior Control. Attitude and Subjective norm did not influence the intention to select and recommend halal tourist destinations. Moreover, there was an adverse relationship between Attitude and Subjective Norm in the intention. The result of this study may contribute to the behavior theory and expand the use of TPB in the field of halal tourism study. Keywords: degree of taqwa, domestic tourists, halal tourist destinations, theory of planned behavior.
Co-Authors Agus Wijaya Soehadi Ardianto, Ari Ari Ardianto Fuadah, Puteri Annisa Tsamrotul Gandhy, Abel Gregorius Dimas Hapsoro Prastowo Gunawan, Casssandra Ifa Hanifah Misbach Irfan Hary Prasetya Jennifer Made Handijaya Dewantara Prastowo, Gregorius Dimas Hapsoro Siahaan, Sapna Sri Widya Wijanarti Teddy Trilaksono Teuku Fajar Akbar Togar M Simatupang Yohanes Berenika Kadarusman Yos Sunitiyoso