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All Journal Jurnal Master Pariwisata (JUMPA) Jurnal Sosioteknologi Asia-Pacific Management and Business Application Journal of Socioeconomics and Development International Journal of Applied Sciences in Tourism and Events Journal of Indonesian Tourism, Hospitality and Recreation SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] Journal of Tourism Destination and Attraction Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Global Research on Tourism Development and Advancement (GARUDA) International Journal of Applied Sciences in Tourism and Events Masyarakat Pariwisata: Journal of Community Services in Tourism Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Made Handijaya Dewantara
Universitas Prasetiya Mulya
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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EKSPLORASI PENGALAMAN TERHADAP RISIKO BERWISATA PADA KONSUMEN WISATA PEREMPUAN DI INDONESIA Peni Zulandari Suroto; Maria Zefanya Sampe; Made Handijaya Dewantara
Journal of Tourism Destination and Attraction Vol 8 No 2 (2020): Journal of Tourism Destination and Attraction
Publisher : Fakultas Pariwisata Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/tourism.v8i2.1649

Abstract

This study aims to explore the experiences of Indonesian female tour consumers regarding risks they face when traveling domestically. Data was collected through focus group discussions (FGD), to nine female tour consumer informants who traveled in Indonesia. Qualitative data were analyzed descriptively. The opposite grouping of keywords is done by creating a code and make narration. The results showed that there were four motivations for traveling, and two of them were related to risk. Female tour consumers want to explore new destinations, have high sense of curiosity, are interested in enjoying natural, cultural, and culinary richness. Forms of risk experienced by female tour consumers include natural conditions, geography, racial discrimination, verbal harassment, and physical injury. Female tour consumers anticipate risks by looking at various references, for making decisions, travel partners, and seeing publications from trusted sources. Although index and risk management have not been standardized in Indonesia, due to a travel ban in a cultural context, Indonesian female tour consumers tend to take risks to travel and repeat it several times. Behind the risk, they get important things such as unbeatable views, new experiences and knowledge, excitement, satisfying curiosity, and enjoyment of local wisdom. The findings on Indonesian female tour consumers are important input for tourism destination stakeholders.
ANALISIS DAN PENGEMBANGAN SITUS RESMI PARIWISATA INDONESIA DAN SISTEM INFORMASI PENDUKUNGNYA Made Handijaya Dewantara
JURNAL MASTER PARIWISATA Volume 01, Nomor 02, Januari 2015
Publisher : Magister Tourism Study, Faculty of Tourism, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JUMPA.2015.v01.i02.p02

Abstract

There is a gap between the growth of internet utilization for tourism industry in Indonesia and unfortunate situation where showed from the rank of Indonesia in tourism and travel competitiveness index. In order to solve this problem, this research was conducted with three objectives as follows: to know the characteristics (strength and weakness) of current Indonesia tourism official website by a comparison with other official tourism website; to analyze the visitor’s opinions about the current Indonesian tourism official website; and to develop the new content of Indonesia tourism official website including its information system. By using a qualitative descriptive analysis, it is found that the Indonesia official tourism website still has several weaknesses particularly on its content including languages variances, visa information, currency conversion, and direction or transportation, and also has several strengths particularly to display the diversity about Indonesia, through excellent photo gallery.
Peran Gojek Sebagai Akses Publik Wisatawan di Bali dan Pelopor Ekonomi Kreatif Made Handijaya Dewantara
JURNAL MASTER PARIWISATA Volume 06, Nomor 01, Juli 2019
Publisher : Magister Tourism Study, Faculty of Tourism, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JUMPA.2019.v06.i01.p08

Abstract

This study aims to understand the position of Gojek as public access to tourists when traveling in Bali, by looking at the positioning strategy of Gojek as an innovative model for online platform in the field of transportation services, as well as one of the alternative solutions for tourism accessibility, which can be beneficial in sustainable tourism in Bali. The research was conducted through in-depth interviews and in-depth observation. Through the research conducted, it can be concluded that the Gojek application as an online application based on transportation and public access has a significant role in the tourism industry in Bali. As the first decacorn in Indonesia, Gojek has demonstrated its commitment to fulfill the satisfaction of all the needs and desires of customers with requests that change from time to time, especially for those who have activities in Bali. This was demonstrated through various application variants released by Gojek as a start-up company. By understanding the needs and desires of tourists vacationing in Bali, Gojek can understand the behavior of consumers who use services again continuously which will lead to customer loyalty. Gojek also provides important positioning through their marketing strategies. As a transportation-based application, Gojek also make partners with local entrepreneurs who can generate creativity and a shared economy model. This creation is demonstrated through innovation and creativity and business that provides many job opportunities for Gojek partners. The reliability of Gojek in their marketing strategy is demonstrated through their seven-marketing mix.Keywords: transportation, innovation, creativity, accessibility.
THE APPLICATION OF TECHNOLOGY IN MUSEUMS Peni Zulandari Suroto; Made Handijaya Dewantara; Aulia Ardista Wiradarmo
Jurnal Internasional Ilmu Pengetahuan Terapan bidang Pariwisata dan Events Vol 4 No 2 (2020): December 2020
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijaste.v4i2.1853

Abstract

Alongside with collections in form of historical objects, as well as objects related to human culture, museums have taken an important role in providing education, especially for tourists who visiting a destination. However, at its conditions who have lack of innovation, has implications for declining number in interest of tourists to come and dig deeper into the collections in museum. This research set an objective to answer how could technology applied in museum. Research has been done through Focus Group Discussion (FGD) and depth observation conducted on January 2020, in Jakarta. Nine informants/participants involved during FGD, including 5 museums (public and private), 2 technology providers, and 1 museum users community. Research indicates that strong cooperation between museums and technology providers has been elaborated, in particular in several museums in Jakarta. Augmented Reality and Virtual Reality are two most applications applied. Meanwhile, museums have established several platforms for security and data collection purposes. Both parties will try to add more platforms through video mapping application, projection mapping, virtual tour, and internet of things (IoT) operations. Process of increasing experience and immersion encounters obstacles, to provide additional experience to visitors, so that all five senses that exist in visitors, can enjoy all museum collection. Technology could embrace interaction and immersion to add more experience value on visitors. Thus, tourism industry would be more attractive with the presences of museums.
Social Capital as Main Pillar for Tourism Industry Made Handijaya Dewa; Dewa Gede Sidan Raeskyesa; Alavi Ali; I Dewa Made Agung Kerta Nugraha
Soshum: Jurnal Sosial dan Humaniora Vol 10 No 2 (2020): July 2020
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/soshum.v10i2.1840

Abstract

This paper has an objective to analyze the role of socio-culture in the tourism sector by posing a central question: how does social capital attract tourists in Bali province? The study uses qualitative approach by collecting data through observation on human behavior and social capital phenomenon, and through systematic in-depth interview. Based on the research, social capital dimension that have been formulated are Personal Relationship, Social Network Support, Civic Engagement, and Trust and Cooperative Norms. The social capital dimensions play significant roles as the four elements have attractively, or attached for tourist to come and to stay permanently in Bali. It has been confirmed by the local societies and authorities, and how the local activities to maintain their traditions. Value degradation of social capital values have been shown, on the other side, in several touristic areas, along with massive investments and tourism development.
Pengembangan Pariwisata Medis Berbasis Tanaman Obat Di Desa Wanagiri - Bedugul Made Handijaya Dewantara
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol 1 No 1 (2018): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Ev
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v1i1.3

Abstract

Penelitian ini bermaksud untuk menggambarkan peluang dan ancaman yang dapat digunakan sebagai pertimbangan untuk pengembangan wisata medis di Desa Wanagiri, Bedugul, serta untuk mengetahui bagaimana proses pengelolaan jenis wisata ini. Penelitian dilakukan melalui teknik pengumpulan data seperti wawancara dan observasi di desa Wanagiri, Bedugul, dan dianalisis secara deskriptif kualitatif. Wisata medis menjadi dasar mengembalikan keaslian pariwisata di Bali berdasarkan budaya dan nilai-nilai leluhur masyarakat, dalam rangka menghadapi ekonomi global. Melalui proses penelitian dapat disimpulkan bahwa peluang pengembangan budidaya tanaman obat masih sangat terbuka luas seiring dengan berkembangnya industri jamu, obatobatan, dan kosmetik tradisional di Desa Wanagiri, Bedugul. Dalam kaitannya dengan pariwisata, pemanfaatan tanaman medis tentu dapat menjadi daya tarik bagi wisatawan untuk mengetahui jenis, pemanfaatan, dan pengolahan tanaman medis sampai siap untuk dikonsumsi. Melalui kegiatan wisata alternatif ini, manfaatnya tidak hanya dirasakan oleh wisatawan yang datang, tetapi juga bagi masyarakat sekitar di desa Wanagiri, Bedugul.
Analisis Tugas Room Attendant Dalam Menangani Complaint Tamu Deluxe Room The Haven Suites Canggu Made Handijaya Dewantara
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol 1 No 1 (2019): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Ev
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v1i1.20

Abstract

Masalah yang diteliti adalah tugas dan tanggung jawab room attendant, standar operasional prosedur, dan penanganan complaint tamu di deluxe room The Haven Suites Canggu. Metode yang di gunakan ialahanalisis deskriptif. Data yang diperoleh disusun dalam bentuk laporan. Berdasarkan hasil observasi ini dapat disimpulkan bahwa tugas dan tanggung jawab room attendant di deluxe room The Haven Suites Canggu sudah dilaksanakan sesuai dengan standar operasional prosedur (SOP) yang dibagi menjadi dua shift yaitu morning shift dan evening shift yang mempunyai tugas yang sedikit berbeda. Room attendant sudah melaksanakan standar operasional prosedur yang di terapkan di The Haven Suites Canggu. Cara menangani dan menyelesaikan complaint tamu di The Haven Suites Canggu berbeda tergantung dari jenis complaint
Persepsi Wisatawan Eropa Terhadap Kualitas Pelayanan Resepsionis Di Desa Munduk, Buleleng, Bali Made Handijaya Dewantara
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol 1 No 2 (2019): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Ev
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v1i2.29

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana persepsi wisatawan Eropa terhadap kualitas pelayanan resepsionis di Desa Munduk, Buleleng, Bali, pada umumnya, serta untuk mengetahui bagaimana persepsi wisatawan asal Eropa terhadap kualitas layanan yang masyarakat berikan di berbagai jenis akomodasi perhotelan, yang berada di Desa Munduk, pada khususnya. Penelitian ini berjenis kuantitatif-kualitatif, dengan menggunakan empat teknik pengumpulan data, yaitu wawancara, kuesioner, studi dokumen, dan observasi. Melalui analisis deskriptif, diperoleh lima poin kesimpulan antara lain : (1) persepsi tamu tentang pelayanan di akomodasi wisata yang terdapat di Munduk masih berada pada kondisi yang kurang baik.; (2) aspek reliability dan tangible menjadi aspek yang paling menjadi sorotan dalam lima indikator kualitas pelayanan resepsionis di Munduk.; (3) Sebagian besar keluhan pelanggan disebabkan oleh lemahnya proses manajemen hospitality yang dilakukan pemilik akomodasi, sehingga resepsionis perlu untuk diberikan pelatihan lebih lanjut.; (4) Pemilik akomodasi dan pengelola akomodasi hendaknya menyusun mekanisme kerja berikut dengan deskripsi kerja (job description) serta SOP (standard operational procedure); serta (5) pemilik akomodasi seharusnya berkolaborasi dengan para stakeholder pariwisata di Munduk, baik pemerintah, agen perjalanan (offline dan online), para wisatawan, hingga akademisi.
Pemberdayaan Masyarakat Dalam Pengembangan Wisata Kampung Baduy, Banten Made Handijaya Dewantara
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol 2 No 1 (2019): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Ev
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v2i1.43

Abstract

Studi ini dilakukan untuk memahami bentuk partisipasi dan pemberdayaan masyarakat adat dalam pengembangan desa wisata kampung Baduy ke depannya; sekaligus mendeskripsikan peran stakeholder dalam pemberdayaan masyarakat Desa Wisata Baduy. Melalui penelitian selama dua bulan, di Kampung Wisata Baduy, melalui pendekatan kualitatif, diperoleh beberapa kesimpulan sebagai berikut. Pertama, potensi yang dimiliki oleh kampung wisata Baduy, berupa potensi alam yang alami, potensi kebudayaan, dan potensi buatan manusia, hendaknya dapat dikembangkan demi pengembangan wisata Baduy ke depannya. Kedua, karakteristik unik dari kampung wisata Baduy, hanya bisa dikembangkan melalui model partisipasi aktif masyarakat. Ketiga, terdapat enam komponen yang dapat dikembangkan dalam pengembangan wisata Baduy berbasis partisipasi masyarakat antara lain atraksi wisata, akomodasi, fasilitas layanan wisata, jasa transportasi, infrastruktur pendukung, serta elemen institusional. Keempat, pentingnya peran lima stakeholder pariwisata di luar masyarakat adat Baduy, yaitu akademisi, pelaku wisata perjalanan, pemerintah lokal dan kabupaten serta provinsi, masyarakat desa penyokong kampung Baduy, dan media dalam menjaga prinsip pemberdayaan masyarakat Baduy. Kelima, terdapat lima tahap dalam pemberdayaan masyarakat Baduy antara lain penyadaran, pembentukan perilaku, transformasi, dan kemampuan intelektual.
Peran Transportasi MRT Dalam Mendukung Industri Pariwisata Bisnis Di Jakarta Made Handijaya Dewantara
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol 2 No 2 (2020): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Ev
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v2i2.45

Abstract

Penelitian ini bertujuan untuk mengkaji peran transportasi MRT (mass rapid transit atau moda raya terpadu) dalam mendukung industri pariwisata bisnis di Jakarta. Pendekatan yang digunakan dalam penelitian kali ini merupakan bentuk pendekatan deskriptif kualitatif. Teknik pengumpulan data dilakukan selama dua minggu melalui wawancara mendalam dan teknik participatory observation. Data yang diperoleh dari hasil penelitian, dianalisis dengan menggunakan model deskriptif. Datadata yang diperoleh kemudian disesuaikan dengan teori PEST (PEST Analysis), untuk kemudian dideskripsikan melalui business model canvas. Hasil penelitian menunjukkan bahwa MRT Jakarta merupakan jenis transportasi yang tepat dalam memperlancar aksesibilitas wisatawan selama berlibur, maupun berbisnis di Jakarta. MRT Jakarta juga telah mengubah cara berperilaku dan mengubah peradaban masyarakat Jakarta, untuk lebih tertib, disiplin, dan menyukai transportasi publik. Hal ini akan mengurangi potensi polusi udara dan bunyi di Jakarta. Dengan value proposition dalam business model canvas yang menunjukkan moda transportasi yang cepat, ramah lingkungan, tanpa macet, serta berteknologi tinggi, MRT Jakarta diperkirakan akan menjadi primadona para wisatawan, baik yang sedang berbisnis, maupun yang sedang menikmati daya tarik wisata di ibukota Jakarta. Untuk ke depannya, PT MRT Jakarta diminta untuk tetap melanjutkan proses konstruksi rel berikutnya, sembari mempertahankan standar pelayanan prima yang selama ini sudah diterapkan.
Co-Authors Alavi Ali Ambara Purusottama Aulia Ardista Wiradarmo Auliamarsi, Annisa Rheananda Bernardinus Realino Yudianto Dewa Gede Sidan Raeskyesa Dina Mayasari Soeswoyo, Dina Mayasari Dinar Sukma Pramesti Eveline Gaby Sutanto Febriana Febriana Gaud, Christian Enriquez Hanesman Alkhair I Dewa Made Agung Kerta Nugraha Inrid Agelia Floriana Wera Irman Jayawardhana Liliana Dewi Lutfiah Nur Ainun Maria Zefanya Sampe Meisyahritaa, Tengku Dinda Mellia Jeneetica Natasha Dyah Ayuningtyas Nyoman Krisna Wati Peni Zulandari Suroto Prastowo, Gregorius Dimas Hapsoro Prawiradipura, Herdy Jaya Putu Swasti Asparini Redha Widarsyah Rizqa Tsania Rudi Handoko Sisilia Alvionita SRI RAHAYU Suhartanto, Eko Teddy Trilaksono Tuguinay, Jovanie Vania Pradipta Gunawan