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All Journal Gaung Informatika Journal of Innovation and Future Technology (IFTECH) Akrab Juara : Jurnal Ilmu-ilmu Sosial Jurnal Sistem Informasi Jurnal AbdiMas Nusa Mandiri Journal of Scientech Research and Development Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH)
Juarni Siregar
Unknown Affiliation
Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Library & Information Science Mathematics Medicine & Pharmacology Physics Social Sciences Other

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Transformasi Digital UMKM Melalui Sistem Pembayaran Elektronik: Studi Penerimaan dengan Model TAM Andi Arfian; Juarni Siregar; Sigit Wibawa; Rahmiliasari Samnufida; Baginda Oloan Lubis
Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 3 (2024): Oktober : JURRISH: Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrish.v3i3.7282

Abstract

Digital transformation has become an essential approach for MSMEs to improve their operational efficiency and market competitiveness. This research investigates the acceptance of electronic payment systems among MSMEs using the Technology Acceptance Model (TAM). Data were obtained through questionnaires distributed to MSME respondents and analyzed using the bootstrapping technique to evaluate the significance of variable relationships. The findings reveal that Perceived Ease of Use (PEOU) has a significant impact on both Perceived Usefulness (PU) and Attitude Toward Using (ATU). Moreover, PU and ATU exert positive influences on Behavioral Intention (BI), with R² values of 0.65 for ATU and 0.71 for BI. These results suggest that the perceived ease of use and usefulness of electronic payment systems play a crucial role in shaping MSMEs’ attitudes and intentions toward adopting digital technologies. This study offers insights for formulating effective digital transformation strategies for MSMEs through the implementation of electronic payment systems.
PERANCANGAN SISTEM INFORMASI DASHBOARD TIKET LAYANAN HELPDESK CUSTOMER CARE CONTROL CENTER (C4) CONSUMER Ahmad Nidzom Hilmi; Edhi Prayitno; Juarni Siregar
Journal of Innovation And Future Technology Vol. 7 No. 2 (2025): Vol 7 No 2 (Agustus 2025): Journal of Innovation and Future Technology (IFTECH)
Publisher : LPPM Unbaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/125t5m48

Abstract

The C4 Consumer Helpdesk Service is one of the business units at PT Infomedia Nusantara, responsible for managing customer complaints and ticketing processes through various communication channels. In response to challenges such as suboptimal responsiveness and a significant percentage of unresolved complaints, this study aims to evaluate and enhance the effectiveness of the helpdesk service. The research adopts the Waterfall software development methodology, encompassing requirement analysis, system design, implementation, testing, and maintenance. The system is developed using PHP and MySQL and is designed to support two user roles: admin and agent. The process begins when customer complaints are received via Telkom's frontliners—Plasa Telkom, Contact Center 147, IndihomeCare social media, or the MyIndihome application—and are then entered into the ticketing system by agents. The system generates a service ticket number, improving on the previous manual process. The research findings demonstrate that the implementation of a web-based information system contributes to a more efficient and structured ticket handling process. It is expected that this system will enhance response times, support real-time service monitoring, and improve overall service quality and agent productivity in alignment with customer expectations.
Co-Authors Ahmad Nidzom Hilmi Andi Arfian Arief Budiman Baginda Oloan Lubis Bayu Jayus Suwito Chaerul Bachri Dian Ambar Wasesha Edhi Prayitno Edo Nado Candra Handini Widyastuti Muchammad Farrell Putro Muhammad Muharrom Rahmiliasari Samnufida Riswandi Ishak Saipul Saipul Sigit Wibawa Sinta Rukiastiandari Talitha Desya Salsabila Tito Sri Handoko