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All Journal Agregat: Jurnal Ekonomi dan Bisnis CKI On Spot JURNAL MITRA MANAJEMEN Jurnal Sekretaris & Administrasi Bisnis
Sumarsid Sumarsid
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Mechanical Engineering Social Sciences Other

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Analysis The Quality Of Service And Effectiveness E-Commerce Auy Publisher Using The Method E-Servqual Atik Budi Paryanti; Sumarsid Sumarsid
Agregat: Jurnal Ekonomi dan Bisnis Vol. 3 No. 1 (2019): Maret
Publisher : Universitas Muhammadiyah Prof. DR HAMKA.

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Abstract

This research aims to analyze the quality of the service and the effectiveness of Ecommerce. This research uses a quantitative approach. Data analysis using the pras test test validity and reliability as well as a test of normality. At this stage of the analysis of data with calculations e-servqual will get the service quality level e-Commerce and the calculation of e-Commerce It can also analyze the priority of each service attribute that needs to be fixed or not. The questionnaire will be filled is given to respondents with Nonprobability Sampling technique. This study use 46 participant. The Total value of Electronic Service Quality (TESQ) obtained from the results of the calculation of the gap between perception and expectation is positive, the results obtained are 0226. This means that the customer’s expectations of the service e-Commerce in larger AUY Publisher from the Ministry obtained this time, so that the service provided is still not satisfying customers and has not been effective (X2 ).
PENGARUH BUDAYA PERUSAHAAN DAN MOTIVASI TERHADAP KINERJA KARYAWAN DANA PENSIUN PERTAMINA DI JAKARTA Sumarsid Sumarsid
CKI ON SPOT Vol 10, No 2 (2017): CKI ON SPOT
Publisher : STIKOM CKI

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Abstract

In  this  study  the  authors  analyzed  to  determine  the  effect  of  corporate  culture  and  motivation  on employee  performance  improvement  Pension  Fund.  From  the  analysis  of  multiple  correlation  coefficients obtained a correlation coefficient Culture Company X1 and X2 correlation coefficient Motivation to employee performance is 0950, thus the corporate culture and motivation strong and significant influence 0,000 <0.05 on the performance of the employee pension fund of Pertamina in Jakarta. Results of analysis of the coefficient of determination (R2) = 0.903 thus the corporate culture and motivation have contributed 90.3% to the Pension Fund employee performance in Jakarta, and the remaining 9.7% are influenced by other factors were not the authors  carefully,  including  discipline  ,  leadership,  and  quality  of  human  resources.  Based  on  the  results  of research by F test showed that the corporate culture and motivation simultaneously significant effect on employee performance improvement DPP (Pension Fund) in Jakarta, because sig. F count is 0000, meaning <5% (0.000 <0.005). Thus Ho rejected and Ha accepted. Based on testing with the t variable X1 is the corporate culture of - 0.222 with t table is 1,701 and the value of the variable significant corporate culture X1 0.826> 5%, thereby to> tα then Ha (alternative hypothesis) refused and Ho (null hypothesis) is accepted , This means that the corporate culture  is  partially  no  significant  effect  on  employee  performance  DPP  (Pension  Fund)  in  Jakarta.  While  the value of t count X2 motivation of 11 494 with the value t table is 1,701 and significant value for the variable X2 motivation 0000> 5%, thereby to <tα, That X2 motivation partially significant effect on employee performance Pension Fund in Jakarta.
Pengaruh Kompensasi Terhadap Produktivitas Karyawan Di PT. Dwipa Manunggal Kontena Sumarsid Sumarsid
CKI ON SPOT Vol 9, No 1 (2016): CKI ON SPOT
Publisher : STIKOM CKI

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Abstract

This study aims to determine how the compensation effect on the productivity of employees at PT. Dwipa Manuggal  containers.  Based  on  the  analysis  of  the  correlation  coefficient  r  value  of  0.904  obtained  thereby providing  compensation showed  a  very strong  and significant  relationship  0.000>  0.05  on  the  productivity  of employees at PT. Dwipa Manuggal containers, relations between the two variables and positive direction means that any increase or decrease in compensation will be followed by an increase or decrease in the productivity of employees  at  PT.  Dwipa  Manuggal  containers.  Based  on  the  analysis  of  the  results  obtained  determinant coefficient 81.7% means that compensation has contributed greatly to the rise and fall productivity of employees at PT. Dwipa Manuggal containers, while the remaining 28.3% is influenced by factors other than compensation not I researched include: job stress, motivation and leadership styles. Calculation analysis of hypothesis testing by t test (partial) obtained results that to> t table (11.181> 1.701) These results can be concluded that to> tα. As well  as  the  significant  value  of  0000  <5%  (0.000  <0.05).  Thus  the  null  hypothesis  (Ho)  is  rejected  and  the alternative hypothesis (Ha) is accepted on a real level (level of significance) of 0.05 indicates that the hypothesis that the writer suggested that allegedly exist between the compensation effect on the productivity of employees at PT. Dwipa Manuggal containers have been proven.
PENGARUH BUDAYA PERUSAHAAN DAN MOTIVASI TERHADAP KINERJA KARYAWAN DANA PENSIUN PERTAMINA DI JAKARTA Sumarsid Sumarsid
CKI ON SPOT Vol 10, No 1 (2017): CKI ON SPOT
Publisher : STIKOM CKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (250.992 KB)

Abstract

In this study the authors analyzed to determine the effect of corporate culture and motivation on employee performance improvement Pension Fund. From the analysis of multiple correlation coefficients obtained a correlation coefficient Culture Company X1 and X2 correlation coefficient Motivation to employee performance is 0950, thus the corporate culture and motivation strong and significant influence 0,000 <0.05 on the performance of the employee pension fund of Pertamina in Jakarta. Results of analysis of the coefficient of determination (R2) = 0.903 thus the corporate culture and motivation have contributed 90.3% to the Pension Fund employee performance in Jakarta, and the remaining 9.7% are influenced by other factors were not the authors carefully, including discipline , leadership, and quality of human resources. Based on the results of research by F test showed that the corporate culture and motivation simultaneously significant effect on employee performance improvement DPP (Pension Fund) in Jakarta, because sig. F count is 0000, meaning <5% (0.000 <0.005). Thus Ho rejected and Ha accepted. Based on testing with the t variable X1 is the corporate culture of -0.222 with t table is 1,701 and the value of the variable significant corporate culture X1 0.826> 5%, thereby to> tα then Ha (alternative hypothesis) refused and Ho (null hypothesis) is accepted , This means that the corporate culture is partially no significant effect on employee performance DPP (Pension Fund) in Jakarta. While the value of t count X2 motivation of 11 494 with the value t table is 1,701 and significant value for the variable X2 motivation 0000> 5%, thereby to <tα, That X2 motivation partially significant effect on employee performance Pension Fund in Jakarta.
ANALISIS PENGARUH CUSTOMER SATISFACTION DAN TRUST IN BRAN TERHADAP CUSTOMER RETENTION (Studi Kasus Pengguna Kartu XL di Sekolah Tinggi Manajemen Labora) Sumarsid Sumarsid; Atik Budi Paryanti
JURNAL MITRA MANAJEMEN Vol 12, No 2 (2021): JURNAL MITRA MANAJEMEN
Publisher : JURNAL MITRA MANAJEMEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35968/jmm.v12i2.752

Abstract

ABSTRACTThis study aims to determine several factors that can affect customer retention, including customer satisfaction and trust in brand. Therefore, it is necessary to know how the company, in this case XL as the object of research, applies these factors in order to increase customer retention of XL card users, either partially or simultaneously. The type of research used is research with a quantitative descriptive approach. This research uses samples of 31 XL card users at Labora Management College. Based on the hypothesis test with the t test, it was found that a significant value of Customer Satisfaction was 0.142> 5% (0.142> 0.05), thus to> tα then Ha (alternative hypothesis) was rejected and Ho (hypothesis nil) was accepted. This means that partially Customer Satisfaction has no significant effect on Customer Retention of XL card users at Labora Management College. Likewise, the significant value for the X2 Trust In Brand variable is 0.169> 5% (0.169> 0.05), thus to> tα, then Ha (alternative hypothesis) is rejected and Ho (null hypothesis) is accepted. This means that the X2 Trust In Brand variable partially does not have a significant effect on Customer Retention of XL card users at Labora Management College Based on the hypothesis test with the F test, it is found that the significant value of F is 0.007, meaning <5%, (0.007 <0.05) thus Ho is rejected and Ha is accepted so that it can be concluded that simultaneously Customer Satisfaction and Trust In Brand have a significant effect on Customer Retention of XL card users. at Labora College of Management. Based on the results of multiple linear regression analysis, the equation Y = 4.365 + 0.157 X1 + 0.262 X2 means that if the Customer Satisfaction value is increased by 1 point / unit, then Customer Retention (Y) will increase by 0.157 points / unit, while each increase in Trust In Brand the value is increased. 1 point / unit, then Customer Retention (Y) will increase by 0.262 points / unit Keywords: Customer Satisfaction, Trust In Brand and Customer Retention
Pengaruh Kepercayaan Pelanggan Dan Citra Perusahaan Terhadap Loyalitas Pelanggan Pada Bagian Pergudangan PT Agung Dewi Kartikaningsih; Surip Surip; Robby Simanjuntak; Sumarsid Sumarsid; Gunardi Gunardi
Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 2 (2023): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : LPPM Universitas Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v7i2.341

Abstract

PT Agung Raya is one of the companies engaged in shipping services (logistiks) that always chooses accurate strategies to always gain customer trust, maintain the company's image and of course be able to make it continue to survive in the midst of the onslaught of similar companies. The data version which used in this study is primary data, namely data obtained directly from respondents, through data collection techniques using questionnaires or questionnaires, which are filled out by respondents. The object of research in this study is the warehousing department of PT Agung Raya with the research sample being customers of the warehousing department of PT Agung Raya. The findings in this stuy indicate that there is a positive influence of customer trust on customer loyalty where the significance value was 0.006 <0.05 and the coefficient value was 0.217. There is a positive and significant effect of corporate image on customer loyalty, the significance value is 0.000 <0.05 and the coefficient value is 0.375. And there is a positive and significant influence on customer trust, company image on customer loyalty, with a significance value of 0.000 <0.05 and a coefficient value of 123.672. The effect of customer trust, company image on customer loyalty is 76.8%.
Co-Authors Atik Budi Paryanti Gunardi Gunardi Kartikaningsih, Dewi Paryanti, Atik Budi Robby Simanjuntak Surip Surip