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Journal : Dinamika

PENGARUH PROFESIONALITAS TERHADAP KUALITAS PELAYANAN PADA DINAS CATATAN SIPIL KABUPATEN PESAWARAN Muhammad Junaidi; Fauzi Fauzi
DINAMIKA: Jurnal Manajemen Akuntansi, Bisnis dan Kewirausahaan Vol 6, No 1 (2020): Jurnal Dinamika
Publisher : DINAMIKA: Jurnal Manajemen Akuntansi, Bisnis dan Kewirausahaan

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Abstract

Given the complexity and plurality of employee conditions in the Pesawaran District Government, the Civil Registry Service employees in carrying out their duties must always improve the quality of morals, morals, faith and of course also be followed by increased professionalism and commitment based on a spirit of service based on honesty and sincerity in public services. In this case, the professionalism assessment related to these problems is seen as a social process and a communication process rather than just a psychological or econometric measurement tool, so that it will answer the question of how important the role of professionalism is to improving the service quality. The purpose of this study was to analyze the effect of professionalism on service quality at the Civil Registry Office of Pesawaran District. The results of the quantitative analysis show that partially professionalism (X1) has a significant effect on Service Quality (Y) at the Civil Registry Office of Pesawaran District. This conclusion is obtained from the Fount value obtained at 8.644, greater than the Ftable value of 3.255. While partially it is known that professionalism (X1) has a significant effect on service quality (Y) at the Civil Registry Office of Pesawaran Regency. This is shown from the t value of the professionalism variable (X1) = 2.396 which is greater than the t table value of 2.040.
IMPRESI MOTIVASI MATERIL DAN NON MATERIL PEGAWAI TERHADAP KEPUASAN KERJA PEGAWAI DINAS PENDAPATAN DAERAH KOTA BANDAR LAMPUNG DI MASA NEW NORMAL PADEMI COVID 19 Muhammad Junaidi; Kasmi Kasmi
DINAMIKA: Jurnal Manajemen Akuntansi, Bisnis dan Kewirausahaan Vol 8, No 1 (2022): Jurnal Dinamika
Publisher : DINAMIKA: Jurnal Manajemen Akuntansi, Bisnis dan Kewirausahaan

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Abstract

During the current covid pandemic, which can be said to be the new normal period, where all people have received vaccine 2, which does not mean that life is going on normally, it is hoped that with conditions like this we can quickly adapt to the environment. Although during a pandemic, public services must continue to run well, public servants are closely related to the internal culture of the organization. The government bureaucracy in the new normal period is generally lacking in supporting efforts to improve public services. If employee morale begins to decline, it will result in the failure of the goals to be achieved, on the contrary, with high morale, these goals can be achieved properly. The condition that occurs in the Regional Revenue Service of Bandar Lampung City is that there is a decrease in work morale. So that the employees of the Bandar Lampung City Regional Revenue Service in carrying out their work are not optimal. The non-optimal performance of civil servants can be seen from the non-achievement of the work targets that have been set. This study aims to determine the effect of material and non-material motivation of employees on job satisfaction of employees of the Regional Revenue Service of Bandar Lampung City. While the analytical tool used is simple linear regression analysis using t test. The results of the quantitative analysis show that material and non-material motivation (X1) has a significant effect on employee job satisfaction (Y). This conclusion is obtained partially, it is known that material and non-material motivation (X1) has a significant effect on employee job satisfaction (Y) at the Regional Revenue Service of Bandar Lampung City. This is shown from the tcount value of the work motivation variable (X1) = 8,707 and the tcount is greater than the t table value of 1,697.