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All Journal JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani Transparansi Jurnal Ilmiah Ilmu Administrasi Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Journal of Business, Social and Technology Jurnal Ilmu Administrasi Publik
Maesarini, Indah Wahyu
Institut Ilmu Soisal Dan Manajemen Stiami, Jakarta
Humanities Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Public Health Social Sciences Other

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Evaluasi Kebijakan Pendidikan Melalui Sistem Zonasi Di Indonesia Indah Wahyu Maesarini; Samsudin Samsudin
Jurnal Ilmu Administrasi Publik Vol 3, No 6: November 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i6.3472

Abstract

The zoning system is still a mainstay in implementing student admissions in Indonesia. It cannot be denied that this zoning system gives hope to the community that it will be easier to get a decent school based on where the students live. The reality in the field shows the tendency for malpractice and maladministration to occur from the implementation of the zoning system, where the zoning system becomes an opening for fraudulent actions by a number of individuals who take advantage of the weaknesses of this system. This existing condition requires immediate handling through an evaluation of the existing zoning system implementation policy. By using the concept of public policy evaluation and literature studies, it was found that there are 4 things that need to be considered in carrying out evaluations on the implementation of zoning system policies, including: explanation, audit compliance, and accounting. Future suggestions require a unified perception of the importance of changing the stigma of favorite schools by opening more state schools to avoid thinking that the school is the best among the best. Officer compliance with controlling existing implementation is carried out in conjunction with evaluation of findings in the field for future improvements. The availability of an audit function is important as the final bulwark for punishment of violations in the field through firm action.
Social Capital Construction in Informal Strategic Alliances in Micro Enterprises: The Role of MSME (Micro, Small, and Medium Enterprises) Companions as External Facilitators Bisma Widyawan; Dhani Salman; Indah Wahyu Maesarini
Journal of Business, Social and Technology Vol. 7 No. 2 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i2.610

Abstract

Background: Micro businesses have been recognised globally for their contribution to wealth and job creation, but they continue to face sustainability challenges due to limited resources, networks, and managerial capacity. An approach to overcome these limitations is to create informal strategic alliances through collaborative efforts. Most studies, however, assume that social capital in business networks evolves naturally, thus overlooking the role of external facilitation in intentionally constructing social capital, especially in the context of developing countries with the proliferation of micro-enterprises. Objective: The purpose of this study is to examine the social construction process of social capital in informal strategic alliances in microenterprises, with particular attention to the role of MSME companions as external facilitators. Methods: A qualitative approach with a case study design focusing on the Gerai Jajanan Turki (GJT) community in Depok City. A combination of methods was used to collect data, including semi-structured interviews with business actors and customers, a survey, and document analysis. NVivo 15 was used for thematic analysis. Results: This research found that informal alliances and social capital were constructed in GJT through the facilitation of MSME companions. Companions aided in establishing connections between business actors and assisted in communication, role allocation, and dispute resolution, resulting in partnerships replete with trust and stable business alliances. Conclusion: The construction of collaborative networks can be facilitated by external facilitators. This study builds upon the social capital construction framework by proposing that trust and cooperative norms may be purposefully created through facilitative means.
Pengaruh Inovasi Pengelola Dan Adaptasi Pengelola Terhadap Kualitas Pelayanan Ruang Publik Terpadu Ramah Anak (Rptra) Di Kelurahan Cipedak Kecamatan Jagakarsa Jakarta Selatan Provinsi Dki JakartaTahun 2025 Suliyah; Indah Wahyu Maesarini
Jurnal Ilmu Administrasi Publik Vol. 6 No. 1: Januari 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Public services are mandatory for the government to fulfill the rights of citizens. The quality of public services includes key dimensions such as Tangible (Physical Evidence), Reliability, Responsiveness, Assurance, and Empathy, which are manifested through transparency, accountability, simplicity of procedures, equal rights (non-discriminatory), and community participation, thus becoming a crucial point in determining whether innovation and adaptation by managers will improve service quality. The research method used quantitative data collection techniques with questionnaires and data analysis using SPSS 2025. The research location was the Child-Friendly Integrated Public Space (RPTRA) in the Cipedak sub-district of Jagakarsa, South Jakarta. RPTRA stands for Ruang Publik Terpadu Ramah Anak (Integrated Child-Friendly Public Space), which is a public open space provided by the Jakarta provincial government as a safe and comfortable place for children to play, for residents to socialize, and for empowerment, education, and educational information communication (KIE) activities, as well as a forum for social interaction among residents. The results of this study conclude that management innovation has a positive and significant effect on service quality by 25.2%. Management adaptation has a positive and significant effect on service quality by 32%. Managerial innovation and adaptation have a positive and significant impact on service quality by 34.1%, while the remaining 65.9% is influenced by other variables not yet studied by the researcher. This research is expected to make a meaningful contribution to the field of public administration and be able to solve practical problems so that it can be applied to a wider population, and its recommendations can be followed up by policy makers.
Co-Authors Andrian Heriyanto Putra Bisma Widyawan Dewi, Maya Puspita Dhani Salman Diana Prihandini Muhammad Ilham Aji Faturahman Putra, Andrian Heriyanto Samsudin Samsudin Sukini Sukini Suliyah Wahidin Septa Zahran Yolanda Agustina Pardede Yuliyanti Arini Yuni Subiyanti