Indra Cakra Buana
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ANALISIS KUALITAS PELAYANAN PERPUSTAKAAN FAKULTAS ILMU SOSIAL DAN ILMU POLITIK UNIVERSITAS DIPONEGORO Buana, Indra Cakra; Sulandari, Susi; Mustam, Muhammad
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (68.381 KB) | DOI: 10.14710/jppmr.v3i1.4360

Abstract

Libraries play an important role for the community and especially the world of education. Without information, people become marginalized and underdeveloped . Encountered symptoms of dissatisfaction with the services provided librarian Social and Political Science Faculty University Diponegoroyang shows service can not meet the expectations of students . Customer satisfaction is one indicator of the success of library services at the Faculty of Social and Political Sciences, Diponegoro University . Service is considered satisfactory if it can meet the expectations of its customers . This study aims to menganilisis criterion Community Satisfaction Index ( HPI ) is Procedures , Service Requirements , Clarity Services Officer , Disciplinary Services Officer , Services Officer Responsibilities , Capabilities Services Officer , Service Speed , Obtain Justice Service, politeness and hospitality Officer , Fairness Care Costs , Cost Assurance Services , Assurance Services Schedule , Leisure Environment , and Security service to customer satisfaction , menganilisis level of customer satisfaction in terms of the gap between the service user with the officer 's performance against the quality of library services in the Social and Political Science Faculty , Diponegoro University and explain the strengths and weaknesses service element in the fourteenth measurement criteria in the dimensions of service quality perceptions of customers . This study uses a quantitative approach to quantitativedeskripstif . The subjects of the study were 150 library patrons correspondent Social and Political Science Faculty , Diponegoro University that using simple random technique . The technique used is the analysis of the value of HPI ( Customer Satisfaction Index ) . The results showed that not all elements can work well to serve customers ( visitors ) library and the social sciences faculty of political science, Diponegoro University. The results of the data analysis of the fourteenth criteria tested, there is one element that is rated poor service schedule with the certainty of the value 2.36 of the service element, with a weight of 0.071 and the results is 0.016756. The results of the analysis with diagrams Kartisius Assessment Implementation and Assessment Interests Library Social and Political Science Faculty, Diponegoro University shows that discipline and speed of service personnel affect service user satisfaction. Although the results of the assessment of SMEs assessed that the performance of library services and the Social and Political Science Faculty,, Diponegoro University was good , with a 68.40 index.
Examining Educational Equity in Indonesia through Student Performance in the Certified Emancipated Learning Internship Program Hakim, Lukman Nul; Winarti, Destina; Kayen, Hazrat Shah; Numan, Muhammad; Buana, Indra Cakra; Barliana, Dewi
Jurnal Aspirasi Vol 15, No 2 (2024)
Publisher : Pusat Analisis Keparlemenan Badan Keahlian Sekretariat Jenderal DPR RI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46807/aspirasi.v15i2.4389

Abstract

Kesenjangan akses terhadap pendidikan berkualitas antara masyarakat Jawa dan luar Jawa merupakan persoalan serius yang melanggengkan ketidakadilan sistemis. Di Pulau Jawa, daerah perkotaan mendapatkan manfaat dari pendidikan tinggi yang lengkap, dosen yang berkualitas, dan sumber daya pendidikan lainnya yang melimpah, sedangkan di daerah pedesaan dan terpencil sering kali mengalami hal yang sebaliknya. Para peneliti telah menyoroti isu ketidakadilan dalam pendidikan dari konteks, di antaranya, kurikulum, fasilitas dan kualitas dosen. Namun, tidak banyak yang melihat isu ketidakadilan ini dalam konteks program magang. Itulah yang menjadi kebaruan dari penelitian ini. Fokus kajiannya adalah pada perbedaan kinerja mahasiswa Program Magang Bersertifikat Kampus Merdeka (MBKM) dari perguruan tinggi dalam dan luar Pulau Jawa, dengan pendekatan kuantitatif. Rubrik penilaian kinerja mahasiswa disusun oleh Tim MBKM instansi tempat magang yang meliputi student log book, tes akademik, formulir observasi, artikel, dan presentasi. Penilaian dilakukan oleh para mentor yang telah dilatih. Data penelitian berasal dari 144 mahasiswa baik perguruan tinggi negeri maupun swasta di dalam dan luar Pulau Jawa. 120 mahasiswa dari Jawa dan 24 dari luar Jawa. Uji independent T-test dilakukan untuk melihat perbedaan signifikan kinerja magang mahasiswa di DPR RI. Ditemukan bahwa terdapat perbedaan nilai akhir yang signifikan antara kinerja magang mahasiswa yang berasal dari universitas di dalam dan di luar Pulau Jawa, dibandingkan dengan mahasiswa yang mengikuti program magang dari universitas di dalam Pulau Jawa. Penelitian ini menyoroti disparitas kualitas pendidikan dilihat dari program magang. Kajian ini merekomendasikan Kementerian Pendidikan Tinggi, Sains, dan Teknologi RI untuk menghasilkan kebijakan afirmatif bagi mahasiswa luar pulau Jawa termasuk kebijakan program magang.AbstractThe disparity in access to quality education between regions within Java and those outside it perpetuates systemic inequality. While urban areas in Java benefit from comprehensive higher education, skilled faculty, and ample resources, students in non-Java regions often face significant limitations. This study uniquely examines this educational inequality through the lens of student performance in the Merdeka Campus’s Certified Internship Program (MBKM), comparing students from universities within Java to those outside. Using a quantitative approach, the research analyzed the internship performance of 144 students—120 from Java and 24 from outside Java—based on a performance rubric developed by the MBKM Team at their respective internship institutions. This rubric includes assessments from student logbooks, academic tests, observation forms, article papers, and presentations. Evaluations were conducted by trained mentors, and an independent t-test was applied to identify performance differences. Results indicated a significant disparity in final scores, with students from Java-based universities outperforming those from outside Java. This study highlights the need to address educational disparities in internship performance and recommends affirmative policies from the Ministry of Higher Education, Science, and Technology to support students from outside Java, particularly in internship programs.