Article Per Year (5 Year)
p-Index From 2021 - 2026
2.859
P-Index
This Author published in this journals
All Journal Sinergi Jurnal Dampak INVOTEK: Jurnal Inovasi Vokasional dan Teknologi Jurnal Ilmiah Universitas Batanghari Jambi Syntax Literate: Jurnal Ilmiah Indonesia Rang Teknik Journal Dinamisia: Jurnal Pengabdian Kepada Masyarakat Jurnal Rekayasa Sipil Jurnal Ilmiah Rekayasa Sipil Journal of Applied Engineering and Technological Science (JAETS) Journal of Infrastructure and Civil Engineering Jurnal Bangunan: Konstruksi & Desain Journal of Civil Engineering and Vocational Education
Bayu Martanto Adji, Bayu Martanto
Universitas Andalas
Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Social Sciences Transportation Other

Published : 19 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : sinergi

 1 
IMPROVING PASSENGERS SATISFACTION OF “TRAVEL” CORRIDOR PADANG-PESISIR SELATAN USING IMPORTANCE - SATISFACTION ANALYSIS (ISA) Yosritzal Yosritzal; Seprino Hendra; Bayu Martanto Adji
SINERGI Vol 23, No 2 (2019)
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (294.302 KB) | DOI: 10.22441/sinergi.2019.2.009

Abstract

This study was motivated by the case of the disappearance of legal bus services due to their loss in competition with a kind of car services called “Travel” for the corridor of Padang - Pesisir Selatan, West Sumatera, Indonesia. Travel might not legal public transport services, and therefore, in this study is also called un-official public transportation. This study aims to determine the driving attributes for passenger’s satisfaction of un-official public transportation services and to figure out the service attributes that need to be improved according to passengers’ perceptions. Data was collected using random sampling with a total sample of 160 respondents and was analyzed using the Importance Satisfaction Analysis (ISA) method. Quadrant analysis of ISA revealed that the availability of music and air conditioner on-board is not so essential but resulting a higher satisfaction to passengers. Passengers are calling for an improvement of the services by consistently implementing the law against a driver who uses a mobile phone while driving or driving inconsiderately, and improving the courtesy and friendliness of the driver.
Co-Authors Abdul Hakam Ade Marnilawati Aditya Abdi Pratama Akhmad Suraji, Akhmad Alfito Alfito Amanda Nurra Mulyana Andriani Andriani Arian Dodi Bambang Istijono, Bambang Brama Nalendra Cindy Murdiaman Guci Elsa Eka Putri Farid Akmal Fauzan . Gunawan, Hendra HENDRA GUNAWAN B11211055 Hendra, Seprino Hermis ta nora Jayawarsa, A.A. Ketut Kusumapradja, Rokiah Mahdi Mahdi Muhammad Al Giffari Narny, Yenny Oktaviani oktaviani Perdana, Heru Purnawan Purnawan Rahendra, Muhazir Rahmad Aulia Nahar Rahmad Yuhendra Rinaldi Ekaputra Seprino Hendra Sri Marningsih Sri Ramayanti Sri Ramayanti Suhenda, Rayhandara Putra Trivilla, Detia Enda Yosritzal, Yosritzal Yossyafra Yossyafra Yossyafra Yossyafra Yunia Putri, Amalia