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All Journal International Journal of Evaluation and Research in Education (IJERE) Techno.Com: Jurnal Teknologi Informasi Bulletin of Electrical Engineering and Informatics Jurnal Ilmiah Teknik Elektro Komputer dan Informatika (JITEKI) agriTECH Journal of Information Systems Engineering and Business Intelligence Register: Jurnal Ilmiah Teknologi Sistem Informasi EMITTER International Journal of Engineering Technology Indonesian Journal on Computing (Indo-JC) Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Pilar Nusa Mandiri Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Jiko (Jurnal Informatika dan komputer) Krea-TIF: Jurnal Teknik Informatika Journal of Computer Science and Informatics Engineering (J-Cosine) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Jurnal Tekinkom (Teknik Informasi dan Komputer) eProceedings of Engineering Community Service Seminar and Community Engagement (COSECANT) Jurnal Rekayasa elektrika Jurnal INFOTEL The Indonesian Journal of Computer Science Scientific Journal of Informatics CSRID Jurnal Nasional Teknologi Informasi dan Aplikasinya
Rahmat Yasirandi
Telkom University
Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Library & Information Science Social Sciences Other

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Journal : Jurnal INFOTEL

 1 
Customer satisfaction of urban farming application services: e-Buruan Sae Parman Sukarno; Rio Guntur Utomo; Rahmat Yasirandi; Novian Anggis Suwastika
JURNAL INFOTEL Vol 14 No 4 (2022): November 2022
Publisher : LPPM INSTITUT TEKNOLOGI TELKOM PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/infotel.v14i4.846

Abstract

This study evaluates the customer satisfaction model in adopting the Web 2.0-based e-Buruan Sae application. The e-Buruan Sae application is an interactive Web 2.0-based application used by the government and the people of Bandung City to manage urban farming activities. This research is quantitative correlational research and applies a research method based on Design Research Methodology (DRM). The stages of this research are the literature review stage with the output of research objectives, the initial empirical analysis stage with the outputs of the hypothesis and research model, the experimental stage for data collection, and the final empirical analysis stage with the output of the data analysis results. This study uses six variables to measure customer satisfaction: ease of use, service quality, interactivity, trust, customer satisfaction, and IT development. The results of empirical testing show that the ease of use and IT development variables do not affect the customer satisfaction variable. In contrast, the remaining variables have a positive effect on customer satisfaction. This research produces measurements to evaluate customer satisfaction on the Web 2.0-based urban farming application.
Dinamika Adopsi Pembayaran Digital: Studi Kasus Perkotaan tentang E-Money Menggunakan Model Penerimaan Teknologi Rio Guntur Utomo; Rahmat Yasirandi; Novian Anggis Suwastika
JURNAL INFOTEL Vol 16 No 3 (2024): August 2024
Publisher : LPPM INSTITUT TEKNOLOGI TELKOM PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/infotel.v16i3.1174

Abstract

The utilization of e-money in Indonesia has surged, propelled by the expansion of digital payment platforms. Despite their growing prevalence, the dynamics of e-money acceptance within urban environments remain underexplored. This study innovatively extends the Technology Acceptance Model (TAM) by incorporating Perceived Security as a new variable, alongside traditional factors such as Perceived Usefulness, Perceived Ease of Use, Attitude Toward Using, Behavioral Intention to Use, and Facilitating Condition. The research focuses on Padang City, a representative urban landscape, where data was collected from 201 valid respondents through online platforms. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The integration of Perceived Security is a novel aspect of this study, reflecting its crucial role in the contemporary urban context of e-money utilization. Results reveal significant relationships among the studied variables, although the impacts of Facilitating Condition on Perceived Ease of Use and Perceived Usefulness on Behavioral Intention to Use were not supported. The findings underscore that positive attitude toward e-money significantly boost behavioral intentions to use it, primarily influenced by security perceptions and ease of use. These insights have substantial implications for policymakers and businesses focused on enhancing e-money adoption in urban settings. The study highlights the necessity of addressing user perceptions, particularly security, to foster broader acceptance. The limited influence of Facilitating Conditions suggests that improvements in infrastructure must be coupled with efforts to enhance user trust and ease of interaction with e-money platforms. This research contributes to the field by providing a deeper understanding of the factors driving e-money acceptance in urban areas, guiding targeted strategies for digital financial inclusion.
Co-Authors Aji Gautama Putrada Alifudin, Ridhwan Andrian Rakhmatsyah Annisa Gustien Widowati Annisa Marwa Nursantoso Anom, Rahmat Indira Pratama Anwar, Muhlis Arif Indra Irawan Ariq Musyaffa Ramadhani Armadyana, Raihan Arrauf, Moh Fawwaz Arya Mandalika, Mohamad AS, Andi Annisa Shalsa Hardiyanti Azizah, Ainun Cintya Risquna Risquna Danu Fawwaz Gimnastian Devani Adi Permana Dhiaulhaq, Afif Dita Oktaria Doan Perdana Dwi Olyvia, Asyfa Emiya Fefayosa Br Tarigan Endro Ariyanto Erlandya, Moch Rizky Gumelar Erwin Susanto Febrianti, Amalia Rizki Guntur Utomo, Rio Hamzah Misbachul Adlan Hendrick Hernando Hilal Hudan Nuha Irvan Naufali Rahmanto Isa Mulia Insan Jati Hiliamsyah Husen Jati, Riyan Kuncoro Joel Andrew M. K. Ginting Jonathan Arya Wibowo Kailla, Kimberly Kobthong Ladkoom Krisna Ardhi Tama Ladkoom, Kobthong M Alvie Helmuzar M. Deta Gian Faiz Maman Abdurohman Maslin Masrom Mataruka, Leo Tarambiwa Maulidatul Aulia Zahib Mirza Qusyairi, Mohammad Mohammad Mirza Qusyairi Muhammad Aditya Tisnadinata Muhammad Al Makky Muhammad Faris Ruriawan Muhammad Johan Alibasa Muhammad Karoma Yuda Muhammad Kukuh Alif Lyano Muhammad Rizki Adiwiganda Muharman Lubis Nafisa, Falea Amira Nasruddin, Itsna Siha Arzaqi Adma Novian Anggis Suwastika Novian Anggis Suwastika Nuha, Hilal H Parman Sukarno Prabowo, Hans Pratama Anom, Rahmat Indra Putra, Revi Raka Qonita, Qori Qusyairi, Mohammad Mirza Qusyairi, Muhammad Mirza Rahmat Irianto Ramadhan, Arga Ridha Muldina Negara Ridhwan Alifudin Rio Guntur Utomo Santiago Paul Erazo Andrade Saputra, Bernadus Ricardo Seiba Shonia Setiawan, Muhammad Faridz Sidik Prabowo Sri Rezeki Stelamaris, Bonefasia Salvatore Sukmaji, Muhammad Susanto, Fauzi Fadhlurrahman Thanasopon, Bundit Thasya Nurul Wulandari Siagian Wajdi, Halim Zahri, Alfitranta Armikha Zaky Jacoeb , Yusoff