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All Journal Jurnal Pengabdian Dharma Laksana JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) PINISI Discretion Review DEDIKASI PKM Jurnal PADMA: Pengabdian Dharma Masyarakat INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS
Widhi Wicaksono
Universitas Pamulang
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : PINISI Discretion Review

 1 
Influence of Competence and Customer Service Motivation on the Performance of the Bank Syariah Mandiri Remittance Business Unit Widhi Wicaksono
PINISI Discretion Review Volume 3, Issue 1, September 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (387.486 KB) | DOI: 10.26858/pdr.v3i1.13276

Abstract

Customer service plays an important role as the frontline in achieving the remittance business unit target. Bank Syariah Mandiri must be able to guarantee that customer service has adequate competence and high motivation in serving customers. This study aims to analyze the effect of competence and motivation of customer service on the performance of the remittance business unit. The object of research is 124 customer service in the region II Bank Syariah Mandiri. The method used in this study is Ordinary Least Square (OLS) on the SPSS 21 program. The results of this study indicate that the variable of competence and customer service motivation has a positive and significant impact on the performance of the remittance business unit.
Co-Authors Aden Prawiro Sudarso Ahmad Nurhadi Aidil Amin Effendy Azhar Affandi Denok Sunarsi Eko Cahyadi Erlangga, Heri Heri Murtiyoko Herling Herling Mahnun Mas'adi Mahnun Mas’adi Mahnun Mas’adi Moh. Sidik Priadana Panji Galih Kusumo Adie Rachmawaty Rachmawaty Suyatin Suyatin Umi Narimawati