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All Journal Jurnal Ilmiah Teknik Industri Heuristic Jurnal Sistem dan Manajemen Industri Tekinfo | Scientific Journal of Industrial and Information Engineering JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JIEMS (Journal of Industrial Engineering and Management Systems) Journal of Informatics, Information System, Software Engineering and Applications (INISTA) Jurnal Abdimas Berdaya : Jurnal Pembelajaran, Pemberdayaan dan Pengabdian Masyarakat Journal of Industial Engineering and Technology Jurnal Karya Abdi Masyarakat
Febriani, Atik
Institut Teknologi Telkom Purwokerto
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Improved Warehousing Performance Using the Frazelle Model in Pharmacies During a Covid-19 Pandemic Syarif Hidayatuloh; Atik Febriani; Guntur Samodro; Titi Indarwati
Jurnal Ilmiah Teknik Industri Vol. 21, No. 1, June 2022
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v21i1.17182

Abstract

In order for warehousing performance to remain at the standard, it is necessary to monitor the performance in the warehousing area, such as utilization and quality of goods in the warehouse, to increase the value of a company. Several drug retailers in Indonesia, especially in the Yogyakarta area, have not yet measured the performance of their warehousing activities, so it is not clear what improvements need to be made. With a comprehensive monitoring activity of warehousing activities, it can support the company to obtain helpful information that can help improve the performance of ongoing operations. This study was conducted to determine the performance position using the Frazelle model during the covid 19 pandemic in a drug retail business or pharmacy so that researchers can provide recommendations for improvements that can improve warehouse performance. The performance for the warehouse has a warehouse performance value of 55.60 and is included in the Average category. This recommendation can also be used as a benchmarking reference for other industries.
Analisis Kepuasan Pelanggan terhadap Implementasi ISO 9001: 2015 dengan Menggunakan Pendekatan Servqual (Studi Kasus: Institut Teknologi Telkom Purwokerto) Yudi Syahrullah; Atik Febriani; Bunga Zati Hulwani
JIEMS (Journal of Industrial Engineering and Management Systems) Vol 11, No 2 (2018): Journal of Industrial Engineering and Management Systems
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jiems.v11i2.1185

Abstract

September 2018 is the deadline for an organization that has implemented an international standard quality management system ISO 9001: 2008 to switch the latest international standard ISO 9001: 2015. Telkom Institute of Technology Purwokerto is one of the organizations that have implemented the international standard ISO 9001: 2015 since early 2017 (Previously ISO 9001: 2008 implementation). The main objectives of the implementation of ISO 9001 are to improve customer satisfaction both external and internal, including students as the main user of the service organization as an external customer. Therefore, this organization needs to measure the level of student satisfaction with services provided by Telkom Institute of Technology Purwokerto after the organization is implementing ISO 9001: 2015. Data were collected using the questionnaire method consists of 24 questions that designed and analyzed by the SERVQUAL approach. Validity and reliability testing were done by using SPSS software and the measurement result of 24 question items stated Valid and Reliable. From the preliminary research, it was found that the institution should introduce ISO 9001: 2015 to the students at Telkom Institute of Technology Purwokerto. Using the SERVQUAL approach and analyzing GAP 5, comparing the expectations and perceptions of customers (students), the result is that organizations need to improve the speed of the service (academic/student affairs/staff) to students (GAP Value 1.11). In addition, institutions also need to increase the attention of students (GPA Value 1.06). Several efforts have been made with the construction of facilities such as a lecture building that continues to be implemented as well as changes in organizational structure to improve the quality of academic and non-academic services to students.
Segmentasi Konsumen Berdasarkan Model Recency, Frequency, Monetary dengan Metode K-Means Atik Febriani; Syahfara Ashari Putri
JIEMS (Journal of Industrial Engineering and Management Systems) Vol 13, No 2 (2020): Journal of Industrial Engineering and Management Systems
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jiems.v13i2.2274

Abstract

A good company is a company that is responsive to market changes and opportunities by utilizing existing data and information. Company data and information can come from internal or external sources. One of the internal data sources that can be utilized is customer data. This data will be used as the basis for determining customer segmentation. Segmentation is a process to determine customer characteristics with certain similarities, making it easier to extract information related to profitable customers. Customer business behavior can be seen from recency (last transaction period), frequency (number of transactions), and monetary (rupiah issued) or known as RFM analysis. The effective RFM analysis helps achieve the implementation of customer relationship management because this model is an important facility in measuring the profitability of customer value. To consider this RFM model, researchers use clustering which assumes that customers are in the same cluster, then consider customers with customers in the cluster. This clustering will display customer segmentation. This clustering method uses K-Means clustering. From the results of data processing, 3 clusters were formed from 25 customer data. Based on the clusters formed, it can be concluded that customer purchases have a different pattern. Clusters included in the segment of potential customers are cluster 1. Clusters are needed to get customers who previously had low R, high F, and high M values. While the strategy that needs to be improved is cluster 2.
Penerapan Metode Statistical Process Control dalam Mengendalikan Kualitas Injeksi Plastik Di MC 1 Wahyu Bagas Laksana; Atik Febriani
JIEMS (Journal of Industrial Engineering and Management Systems) Vol 14, No 2 (2021): Journal of Industrial Engineering and Management Systems
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jiems.v14i2.2946

Abstract

PT. MJI adalah perusahaan yang bergerak di bidang manufaktur furniture plastik, proses injeksi plastik, dan impor komponen furniture. Sebelum didistribusikan kepada konsumen, produk tersebut dilakukan pengecekan terlebih dahulu terhadap standar kualitas yang ditetapkan agar produk yang dikirimkan ke konsumen tidak mengalami kecacatan. Berdasarkan pengamatan yang dilakukan pada PT. MJI pada periode Oktober 2020, kecacatan sering terjadi pada MC 1 dengan 1321 unit produk cacat dari total keseluruhan produk cacat sebesar 6108 unit (21,63%). Total produksi keseluruhan yang dihasilkan sebesar 95873 unit dari total mesin yang beroperasi berjumlah 8 mesin dengan total produksi pada MC 1 sebesar 19917 unit (20,77%). Sehingga perlu dilakukan upaya perbaikan kualitas produk agar dapat diketahui penyebab terjadinya masalah. Metode statistical process control merupakan alat pengendalian kualitas secara statistik yang menggunakan tujuh alat statistik utama sebagai alat bantu mengendalikan kualitas. Alat bantu statistik yang digunakan dalam penelitian yaitu check sheet, diagram pareto, peta kendali, dan fishbone diagram. Berdasarkan diagram pareto, jenis kecacatan produk sering terjadi pada hasil produk MC 1 adalah scrat dengan persentase 23,4%. Jenis cacat yang lain yang terjadi yaitu silver, banding, shot, dan weldine dengan persentase masing-masing sebesar 22,8%, 19,2%, 19,1%, dan 15,6%. Dengan menggunakan fishbone diagram diketahui penyebab terjadinya kecacatan yang terdiri dari faktor manusia, material, mesin dan metode. Berdasarkan faktor penyebab tersebut, didapatkan usulan perbaikan terhadap perusahaan untuk meningkatkan kualitas produk dan meminimalkan kecacatan produk yang dihasilkan.
Adoption of POS Technology in MSMEs: A Case Study of Ecoprint Forum, Purbalingga Prasetyo, Novian Adi; Bahtiar, Arief Rais; Febriani, Atik; Saputra, Wahyu Andi
Jurnal Karya Abdi Masyarakat Vol. 7 No. 1 (2023): Jurnal Karya Abdi Masyarakat
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jkam.v7i1.21453

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are businesses operated by individuals, households, or small organizations, commonly characterized by limited annual turnover, assets, and number of employees. A significant issue among MSMEs is the lack of separation between business and personal finances, leading to ineffective financial management and the absence of professional systems. This challenge often results in difficulties in tracking inventory and transaction data accurately. In response to this issue, this community engagement project aims to implement a Point of Sale (POS) application as a practical solution for improving financial and operational efficiency within MSMEs. The initial implementation was conducted with a partner MSMEs in Purbalingga, Alima Makmur, which operates in retail paint. To further evaluate the benefits and adaptability of the POS system, the implementation was extended to members of the Ecoprint MSMEs Forum in Purbalingga. The results show that 4 out of 5 MSMEs successfully adopted and independently operated the POS application. This study contributes to the growing body of knowledge on digital adoption in micro-enterprises and provides practical implications for enhancing business sustainability through simple technological interventions.
Calculation of mental load from e-learning student with NASA TLX and SOFI method Febiyani, Anastasia; Febriani, Atik; Ma'Sum, Jauhar
Jurnal Sistem dan Manajemen Industri Vol. 5 No. 1 (2021)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/jsmi.v5i1.2789

Abstract

The learning process between students and lecturers usually occurs face-to-face in class. Technological developments and a continuous pandemic change the learning process to be a face-to-face e-learning process. The mental load during face-to-face learning is very different from learning in e-learning. This study was built using ergonomic thinking that is integrated with the use of e-learning. Cognitive ergonomics see from the point of view of students' comfort in cognitive thinking processes when doing e-learning. Data processing and testing will use a questionnaire derived from the NASA-TLX method. The results obtained from this study are the mental load calculations of each NASA TLX calculation. NASA TLX calculations show that efforts with a value of 267.29 dominate students. It could indicate that in e-learning lectures, students need more effort in conducting lectures. In addition, students experience fatigue while participating in online learning. It can be seen from the average SOFI measurement, which is only 1.26.
Co-Authors Achmad Sultoni Agus Mansur, Agus Agus Priyanto Anastasia Febiyani Ardelia Mahardika Arief Rais Bahtiar Auliya Burhanuddin Bunga Zati Hulwani Didi Supriyadi Guntur Samodro Hari Widi Utomo Jauhar Ma'Sum Ma'Sum, Jauhar Muhammad Ridwan Andi Purnomo Novian Adi Prasetyo Pradika Destarini Rifki Adhitama, Rifki Syahfara Ashari Putri Syahrullah, Yudi Syarif Hidayatuloh Titi Indarwati Violita Anggraini Wahyu Andi Saputra Wahyu Bagas Laksana