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All Journal Jurnal Teknoin Jurnal Sistem dan Manajemen Industri Jurnal Ilmiah Teknik Industri Journal of Appropriate Technology for Community Services Refleksi Pembelajaran Inovatif
Vembri Noor Helia
Jurusan Teknik Industri, Fakultas Teknologi Industri, Universitas Islam Indonesia
Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Social Sciences Transportation

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Performance measurement system using performance prism approach in batik company: a case study Vembri Noor Helia; Wahyudhi Sutrisno; Afriza Syawal Zaputra; Qurtubi Qurtubi
Jurnal Sistem dan Manajemen Industri Vol. 5 No. 1 (2021)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (717.152 KB) | DOI: 10.30656/jsmi.v5i1.3099

Abstract

XYZ company is one of the small-medium enterprises (SME) engaged in the batik industry with the main focus on making muslim clothes made from printed batik and batik. The company cannot evaluate the cause of the turnover decrease because no performance measurement has been applied. Therefore, a company performance measurement is carried out using the performance prism approach because a company performance appraisal is needed stakeholder contributions using the performance prism approach. Stakeholders of this company are consumers, employees, community, capital owners, and suppliers. Supporting the performance prism frame­work, the AHP method was used to determine the weighting and hierarchical structure and then carried out a scoring system with the help of OMAX to determine the company's actual score. This design shows that corporate stakeholders, including owners, consumers, employees, suppliers, and the surrounding community, obtained as many as 34 KPIs. From the implementation of the performance measurement system with OMAX scoring obtained the value of company performance based on satisfaction aspects (6.489), contri­bution aspect (6.582), and capability aspect (5.646). Recommen­dations are also given to improve it.
ANALISIS KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN KONSUMEN DENGAN MENGGUNAKAN METODE SERVPERF-IPA-CSI Annisa Azzahra Handriati; Sunaryo Sunaryo; Vembri Noor Helia
Teknoin Vol. 21 No. 4 (2015)
Publisher : Faculty of Industrial Technology Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/.v21i4.4294

Abstract

Customer satisfaction is the most important aspect in order to improve services of Jombor bus station in Sleman-Yogyakarta. The research aims to find out service performance provided in the Jombor bus station, and to give an overview of vicinity condition which can be used to improve services quality for the customer. Methods used in this research are: Service performance (Servperf), Importance Performance Analysis (IPA), and Customer Satisfaction Index (CSI). Servperf method with five measuring attribute such as tangibles, responsiveness, assurance, empathy, reability is used to determine the rate of service performance. Furthermore, there are 17 questions provided in order to collect the data. Based on Importance Performance Analysis, there are four service attributes having high level of interest, and low service performance. They are: fineness, cleanliness, and mildness of passenger waiting room, and praying room, also the bus condition, and the safety of bus station zone. The result shows that consumers feel less satisfied with services provided by Jombor bus station management. It because based on the calculation of customer satisfaction index, value 71% is classified as poor condition. Several advices have been given in order to improve the consumer satisfaction such as, inspection of bus condition, renovation of passenger waiting room, rest room, and praying room including the availability of electric equipment such as: speaker, microphone, CCTV, and announcement board. Moreover, in order to reduce the air pollution, the Jombor bus station is suggested to grow some plants in its environment.
ANALISIS PENGEMBANGAN STRATEGI PEMASARAN HALAL PADA USAHA KECIL MENENGAH PRODUK WEDANG UWUH DAN TEPUNG BEBAS GLUTEN DI UKM PROGRESS JOGJA Vembri Noor Helia
Teknoin Vol. 22 No. 8 (2016)
Publisher : Faculty of Industrial Technology Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/teknoin.vol22.iss8.art7

Abstract

The government is encouraging small businesses to improve product quality by adjusting its product in accordance with the Standar Nasional Indonesia (SNI-Indonesian National Standardization). Halal is one aspect of quality, especially in the food and beverage products, which is considered in Indonesia, due to most of Indonesian is Moslem. This research was aimed to develop halal marketing strategies for specific SME (Small Medium Enterprise) that produced “wedang uwuh” beverage and gluten-free flour in Yogyakarta. The SME is called SMEs Progress Jogja. The marketing strategy in SMEs Progress Jogja was developed using a questionnaire that distributed to stakeholders. The tools which for analysis were SWOT matrix and QSPM. There are three expected strategies by the SMEs Progress Jogja that should be selected. The strategies were expanding the market share (especially by exploiting the defense of government), developing/increasing product variation, and also preserving the quality and the halal requirement of products. Then, the chosen strategy that was selected by using the priority matrix QSP is to expand market share.
PENGENDALIAN KUALITAS PRODUK KANTONG SEMEN DENGAN MENGGUNAKAN SEVEN QUALITY CONTROL TOOLS (STUDI KASUS DI PT XYZ) Vembrie Noor Helia; Ayu Wulandari Suyoto
Jurnal Ilmiah Teknik Industri Vol 5, No 3 (2017): Jurnal Ilmiah Teknik Industri (Jurnal Keilmuan Teknik dan Manajemen Industri)
Publisher : Program Studi Teknik Industri, Fakultas Teknik Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jitiuntar.v5i3.2102

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengendalian kualitas produksi kantong semen dengan menggunakan tujuh alat pengendalian kualitas (seven quality control tools) di PT XYZ plant Cirebon. Hal ini dilakukan karena terdapat reject melebihi target yang ditetapkan. Fungsi seven tools pada pengendalian kualitas adalah untuk mngetahui jenis cacat dan cacat yang dominan pada produk kantong semen PT XYZ plant Cirebon. Selain itu, dapat diketahui pula faktor-faktor penyebab terjadinya produk cacat yang dominan pada proses produksi kantong semen. Seven tools pada pengendalian kualitas meliputi check sheet, histogram, diagram tebar (scatter diagram), diagram pareto, peta kendali p, dan diagram fishbone. Jenis cacat yang dominan dari hasil penelitian ini adalah bottom gagal dengan jumlah persentase 60%. Faktor-faktor penyebab dari cacat bottom gagal adalah dari sisi manusia, sisi material, sisi lingkungan, sisi metode, serta faktor penyebab utama adalah dari alat atau mesin, yaitu kurangnya perawatan, mesin tua, dan kurang presisi. Saran untuk perbaikan adalah melakukan maintenance secara rutin, melakukan pengecekan dan pembersihan tempat lem pada mesin, melakukan pemeliharaan lingkungan kerja dan melakukan training kepada pegawai produksi.Kata kunci: produk cacat, pengendalian kualitas, seven tools, diagram fishbone
Penerapan strategi “Open Problem Learning” melalui pengerjaan Mini Plan Project Management (MPMP) bekerjasama dengan Project Management Institute Indonesia Chapter (PMIIC) Suci Miranda; Vembri Noor Helia
Refleksi Pembelajaran Inovatif Vol. 1 No. 2 (2019): Volume 1 Nomor 2 Tahun 2019
Publisher : Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/rpi.vol1.iss2.art6

Abstract

Mata kuliah Manajemen Proyek merupakan mata kuliah wajib dengan bobot 2 kredit yang diberikan di semester 6 (enam). Tujuan hibah ini adalah demi mendukung ketercapaian CPMK (Capaian Pembelajaran Mata Kuliah) yang telah ditetapkan sebagai standar kemampuan mahasiswa setelah mengikuti mata kuliah Manajemen Proyek. Terdapat 3 (tiga) CPMK: (1) Mahasiswa dapat menyusun sebuah proposal proyek sesuai dengan standar keproyekan, (2) Mahasiswa dapat mempresentasikan sebuah proposal proyek sesuai dengan standar keproyekan, dan (3) Mahasiswa dapat menjalankan perangkat lunak dalam menyusun proposal proyek sesuai dengan standar keproyekan. Untuk CPMK 1, kemampuan menyusun proposal sesuai dengan standar keproyekan didesain dengan memperbaharui materi pembelajaran yang merujuk kepada Project Management Book of Knowledge (PMBOK) menjadi pedoman utama dimana PMBOK dikeluarkan oleh PMI (Project Management Institute) sebagai salah satu organisasi Project Management terbesar di dunia yang berpusat di Amerika. Desain tugas besar Mini Plan Project Management (MPMP) berdasarkan tema yang telah ditentukan yang dapat mengasah kemampuan mendesain komponen, sistem dan/atau proses untuk memenuhi kebutuhan yang diharapkan di dalam batasan-batasan realistis, misalnya hukum, ekonomi, lingkungan, sosial, politik, kesehatan dan keselamatan, keberlanjutan sesuai dengan salah satu Capaian Pembelajaran Lulusan (CPL). Tugas besar ini mengikuti konsep Project Management Challenge (PMC) yang telah diadakan oleh Project Management Institute Indonesia Chapter (PMIIC) sejak tahun 2013. Kemampuan menggunanakan perangkat lunak akan dievaluasi menggunakan video pengerjaan tugas besar menggunakan Ms. Project 2016. Software ini merupakan salah satu perangkat lunak yang digunakan di dunia proyek sehingga mahasiswa akan memiliki pengetahuan dan pengalaman menggunakan software untuk penjadwalan seperti mengitung Completion Time. Pada akhirnya, melalui serangkaian kegiatan baik teori dan praktik yang disajikan dari berbagai sumber dapat menambah pengetahuan tentang mata kuliah ini, sekaligus meningkatkan minat mahasiswa dalam mempelajari dan mendalami Manajemen Proyek.
Pendampingan Planogram untuk Pemilik Ritel Qurtubi Qurtubi; Joko Sulistio; Vembri Noor Helia; Melinska Ayu Febrianti; Jundi Nourfateha Elquthb
Journal of Appropriate Technology for Community Services Vol. 5 No. 1 (2024)
Publisher : Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jattec.vol5.iss1.art8

Abstract

Retail owners need to utilize transaction data for customer buying patterns. By knowing the pattern of customer purchases, retail owners can adjust the layout of the store and the layout of goods on the display rack or a planogram to increase product visibility which refers to increased sales. Not many retail owners are aware of the benefits of using a good planogram and how to design it, so it is essential to provide training related to planograms to the public so they can know how to create planograms properly and correctly. Community service will be conducted from July to October 2022 in Sleman, Bantul, and Temanggung Regency and its surroundings, with interactive mentoring methods with material delivery and questions and answers. Submission of the material contains definitions, benefits, and illustrations of the application of the planogram in the retail industry, as well as the stages of planning the planogram. With this community service, it is hoped that retail business owners who participate in the mentoring can utilize transaction data at each retailer to develop a planogram based on customer purchasing patterns, thereby increasing sales and customer satisfaction.
Co-Authors Afriza Syawal Zaputra Annisa Azzahra Handriati Ayu Wulandari Suyoto Joko Sulistio, Joko Jundi Nourfateha Elquthb Melinska Ayu Febrianti Miranda, Suci Qurtubi Qurtubi Sunaryo Sunaryo Wahyudhi Sutrisno, Wahyudhi