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All Journal Warta Ardhia : Jurnal Perhubungan Udara Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Jurnal Manajemen Bisnis Transportasi dan Logistik
Chaidir Tasran
Institut Transportasi dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation

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Pengaruh Pelayanan dan Fasilitas Digital Terhadap Kepuasan Penumpang di Bandara Internasional Kualanamu Ok Yoga Syah Putra; Sarinah Sihombing; Chaidir Tasran
WARTA ARDHIA Vol 46, No 1 (2020)
Publisher : Research and Development Agency of The Ministry of Transportation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v46i1.383.60-70

Abstract

Tujuan dari penelitian ini untuk mengetahui pengaruh dari pelayanan dan fasilitas digital terhadap kepuasan penumpang di Bandara Internasional Kualanamu, Medan. Penelitian ini menggunakan metode kuantitatif dengan menyebarkan kuesioner kepada 100 sampel penumpang keberangkatan domestik Bandara Internasional Kualanamu. Hasil penelitian menunjukan adanya hubungan yang sangat kuat antara pelayanan dan fasilitas digital terhadap kepuasan penumpang. Nilai dari kontribusi variabel pelayanan dan fasilitas digital sebesar 77,1% mempengaruhi kepuasan penumpang di Bandara Internasional Kualanamu, Medan.
IMPROVE SERVICE USER SATISFACTION AT THE INTERNATIONAL AIRPORT THROUGH FACILITIES AND QUALITY OF SERVICE Euis Saribanon; Rista Dwi Pratiwi; Chaidir Tasran
Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Vol. 1 No. 1 (2021): Volume 1, Issue 1, May 2021. Journal of Economics, Management, Entrepreneur, an
Publisher : ABNUS Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (254.196 KB) | DOI: 10.52909/jemeb.v1i1.17

Abstract

The research objective is to determine whether there is an influence of facilities and quality of domestic terminal services on service user satisfaction at El Tari Kupang International Airport in 2020. To answer the problem the author uses quantitative methods with primary data using questionnaire distribution and data management using regressionanalysis techniques, analysis coefficient data, multiple correlation, significant correlation test, coefficient of determination, and hypothesis testing. The results of this study are the facilities and quality of domestic terminal services jointly affect service user satisfaction shown by the multiple regression equation Y = 7.169 + 0.214 X1 + 0.594 X2, the regression equation shows there is an effect if the facilities and quality of domestic terminal servicestogether increased service user satisfaction at El Tari Kupang International Airport will increase with a strongrelationship. The strength of the relationship between these variables is positive and is at a strong level indicated by the coefficient of multiple correlation R = 0.799. The contribution of facilities and quality of domestic terminal servicestogether affect service user satisfaction by 63.8%. This means that 63.8% of the value of service user satisfaction isdetermined by the facilities and service quality of the domestic terminal together. Whereas for the remaining 36.2%service user satisfaction is influenced by other factors not examined in this study.
KAJIAN SISTEM INFORMASI MANAJEMEN TERHADAP KESELAMATAN PENERBANGAN PADA AIRNAV JAKARTA Lut Mafrudoh; Ferizka Wahyuningtias; Chaidir Tasran
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 1 (2017): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i1.863

Abstract

The purpose of this research is to know how Management Information System related to EFFORT system at AirNav Indonesia JATSC Perum LPPNPI Branch Office, how the safety of flight, how the influence of Management Information System related EFFORT system to safety. This research uses field data (field research) and library (library research). Method of data analysis by using simple linear regression, correlation coefficient analysis, and hypothesis test. The result of analysis and discussion shows a strong relationship between management information system related to EFFORT system with flight safety aimed at correlation coefficient addressed with correlation coefficient r = 0.81 less than 1, and result of hypothesis test show that thitung> ttabel = 1, 85> 1.701 so Ho rejected Ha accepted. This means that there is a significant relationship between management information systems related to the EFFORT system on aviation safety.
Co-Authors Euis Saribanon, Euis Ferizka Wahyuningtias Lut Mafrudoh Ok Yoga Syah Putra Rista Dwi Pratiwi Sarinah Sihombing