Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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This Author published in this journals
All Journal Advances in Global Economics and Business Journal Asia Pacific Journal of Management and Education
Uma Warrier
Jain (Deemed to be) University
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Other

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A Study on the Winning Steps Maybank Undertake to Gain and Sustain Customers Rajesh Kumar Nair; Varsha Ganatra; Ooi Tian Xiang; Daisy Mui Hung Kee; Ooi Pei Ying; Teh Jing Xuan; Tan Sia Ling; Priyanka Sebastian; Uma Warrier; Amol Sanjay Karkare; Rupesh Sinha; Dian Pratama; A.A. Gde Satia Utama; Vinay Mehta
Advances in Global Economics and Business Journal Vol. 1 No. 2 (2020): Advances in Global Economics and Business Journal (AGEBJ)
Publisher : Global Academia Publisher

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Abstract

This study focuses on customer satisfaction factors. The purpose of this study is to examine the significant factors of the bank that can influence the satisfaction level of the customer. This study also presents how customers rate the factors according to their preferences and demographic factors. Maybank is the largest financial services group and the leading banking group in South East Asia. The goal of Maybank is to humanize financial services across Asia by providing people with access to financial services at reasonable terms and rates and to always be at the heart of the community.
The Factors of Employee Performance: A Study of SearchNEasy Kok Ban Teoh; Miguel Cordova; Sin Ni Hor; Chung Hong Lim; Li Khuan Yeoh; Amitha Madhu; Uma Warrier; Jia Jun Chan; Daisy Mui Hung Kee; Florence E-Vern Tan; Jia Xin Chia; Yan Jin Chuah
Asia Pacific Journal of Management and Education (APJME) Vol 4, No 1 (2021): March 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v4i1.1053

Abstract

SearchNEasy is a Malaysia-based Web Development Company providing leading customized web solutions for worldwide business over the past 20 years. People, process, and technology are three elements for successful business transformation. The ongoing Covid-19 pandemic affects the workload of employees as the demand for the company's service for web design increases due to the Movement Control Order (MCO), where the Malaysian government commands the closure of all private and government sectors, except those deemed as essential needs. This research intends to understand the factors contributing to employees’ performance. This study was conducted through primary and secondary research with respondents and existing data. Through this study, employees’ performance, job stress, job demand, organizational culture, and organizational rewards were analyzed. It was shown that job stress is one of the factors of employee performance in SearchNEasy due to the increase in workload and lack of employees during the Covid-19 pandemic.
Co-Authors A.A. Gde Satia Utama Amitha Madhu Amol Sanjay Karkare Chung Hong Lim Daisy Mui Hung Kee Florence E-Vern Tan Jia Jun Chan Jia Xin Chia Kok Ban Teoh Li Khuan Yeoh Miguel Cordova Miguel Cordova Ooi Pei Ying Ooi Tian Xiang Pratama, Dian Priyanka Sebastian Rajesh Kumar Nair Rupesh Sinha Sin Ni Hor Tan Sia Ling Teh Jing Xuan Varsha Ganatra Vinay Mehta Yan Jin Chuah