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All Journal JUSIFO : Jurnal Sistem Informasi Seminar Nasional Informatika (SEMNASIF) InfoTekJar : Jurnal Nasional Informatika dan Teknologi Jaringan Sistemasi: Jurnal Sistem Informasi IJCIT (Indonesian Journal on Computer and Information Technology) JRSI (Jurnal Rekayasa Sistem dan Industri) Jurnal TAM (Technology Acceptance Model) Jurnal Sisfokom (Sistem Informasi dan Komputer) Digital Zone: Jurnal Teknologi Informasi dan Komunikasi Jurnal Tekno Insentif J-SAKTI (Jurnal Sains Komputer dan Informatika) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Jurnal Teknologi Komputer dan Sistem Informasi @is The Best [Accounting Information System & Information Technology Business Enterprise] Jurnal Mantik Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Santika : Jurnal Ilmiah Sains dan Teknologi Indonesian Journal of Data and Science Jurnal Riset Sistem Informasi dan Teknologi Informasi (JURSISTEKNI) Jurnal Teknik Informatika (JUTIF) Teknika Jurnal Computer Science and Information Technology (CoSciTech) J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Pengabdian Kepada Masyarakat Abdi Nusa Jurnal Pengabdian Kepada Masyarakat Abdi Putra Jurnal Algoritma International Journal Engineering and Applied Technology (IJEAT) International Journal of Health, Engineering and Technology SmartComp Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) The Indonesian Journal of Computer Science Jurnal SINTA: Sistem Informasi dan Teknologi Komputasi Jurnal TAM (Technology Acceptance Model)
Saepudin, Sudin
Nusa Putra University
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Journal : Jurnal Teknik Informatika (JUTIF)

 1 
IMPLEMENTATION OF THE K-MEANS CLUSTERING ALGORITHM IN ANALYZING PUBLIC SATISFACTION REGARDING PUBLIC SERVICES (STUDI CASE: BALAI PENGUJIAN STANDAR INSTRUMEN TANAMAN INDUSTRI DAN PENYEGAR) Alifah, Atika Juhaedah; Saepudin, Sudin; Irawan, Carti
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2125

Abstract

With the development of today's modern era, publik service is an important and very necessary thing because it is one of the benchmarks for seeing publik trust and satisfaction with the services provided by an agency. One of the agencies that carries out publi services is the Balai Pengujian Standar Instrumen Tanaman Industri dan Penyegar (BPSI TRI), a government agency under the Ministry of Agriculture. There are a lot of people who will receive services in 2023. Therefore, publik service officers find it difficult to determine publik satisfaction in order to optimize the services provided. To determine community satisfaction, data mining calculations were carried out using the K-Means clustering algorithm method with Community Satisfaction Index (IKM) data in 2023 using 3 (three) categories including unsatisfactory (C1), satisfactory (C2) and very satisfactory) and 2 attributes, namely the behavior of service officers (U7) as well as handling complaints, suggestions and input (U8) then carried out calculations using Microsoft Excel and got the results that C1 (unsatisfactory) 14 respondents, C2 (satisfactory) 39 respondents and C3 (very satisfactory) 98 respondents. Meanwhile, from the results of calculations using python testing, the results showed that C1 (unsatisfactory) was 9 respondents, C2 (satisfactory) was 39 respondents and C3 (very satisfactory) was 103 respondents.
Co-Authors A. Oktian Permana Aan Setiawan Abdul Hasan Acep Saepulrohman Ade Bahrum Adhitia Erfina Adithia Erfina Adzikra, Kaysha Soffa Marwa Nabila Afriansah, Ari Aldoko Edi Grahito Alifah, Atika Juhaedah Anak Agung Gede Sugianthara Andini Wangsa Putri Andrean, Okta Teza Anggy Pradiftha Junfithrana Arny Lattu Asep Sutiawan Asep Sutiawan Austin Almayda Austyn Almayda Ayuningsih, Rieska Rahayu Azril Mulyana Bahar, Zainul Bei, Fathurachman Carti Irawan Carti Irawan Cecep Warman Dea Destika Debby Rahmawati Dede Sukmawan Dewi Destinasari Dian Amelia Rahman Dian Saputra Dinata, Fajar Sukarsa Dudih Gustian Edwinanto Egit Pudarwati Ekasatria, Hendri falentino sembiring Fatahali Ramadhan, Ana Fauzi Yuni Hastuti Fauziani Tanzil Ghaida Yuthika Gina Raodotul Jannah Giri Giri Hani Fitriani Desi Hanna Fitri Heri Firmansyah Hihin Nurhayati Ilham Akbar Indri Andriyani Indriyani Indriyani Irawan, Carti Irwan Dawil Fahmi Jatnika Junjun Junaedi Kareksi, Salsa Tini Kartika, Mila Kurniawan lastri setiawati Lesmana, Seko Lestari, Linda Lisnawati Fitriyani M. Anton Permana M. Azri Riyandi Martianda, Herza Maulana, Sadam Husen Mona Hana Pertiwi Muhamd Ammar Muhammad Aldi Novriansyah Muhammad Ramdani muhammad rizaldi Mupaat mupaat, mupaat Muslih, Muhamad Neneng Komariah Neng Sri Intan Septiani Nunik Destria Nunik Destria Arianti Octaviana Octaviana Octaviana, Dwi Clara Pratama, Rizky Putri Ulil Fatma Aulia Putri, Andini Wangsa rahmat Wisnu perkasa Resma Nuraeni Rico Sihotang Rijal pahlepi Risa Sri Marlianti Risa Sri Marlianti Rizal Fahmi Awaludin Ruswan Saeful Abdulloh Sayuti Safitri, Mutia Salsa Tini Kareksi Sastradipraja, C K satria, hendri eka Selviani Widiastuti Septiani, Neng Sri Intan Sihabudin Sihabudin Siti Olis Siti Olis Siti Olis Olis Siti Solehah, Siti Siti Yulianita Sri Lestari Sri Wulansari Suci Patimul Zahro Udin Saepudin Udin Saprudin Ulfah Mawalatul Khoiriyah Wahyu Anugrah Zebua Wardani, Neng Resti Widiastuti, Selviani Wisuda Jatmiko Wisuda Jatmiko Wulan Alinda Wahyuni yuniar, siti rahma Yusdiansya Haryadi Arsyaf Yusef Bintang Fajar