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All Journal Bianglala Informatika : Jurnal Komputer dan Informatika Akademi Bina Sarana Informatika Yogyakarta Indonesian Journal on Software Engineering (IJSE) Jurnal Khatulistiwa Informatika Journal of Economic, Bussines and Accounting (COSTING) JITK (Jurnal Ilmu Pengetahuan dan Komputer) Journal of Information Systems and Informatics Wasana Nyata Conten : Computer and Network Technology Indonesian Journal of Networking and Security - IJNS SPEED - Sentra Penelitian Engineering dan Edukasi Indonesian Journal Computer Science (ijcs) Jurnal Indonesia Sosial Teknologi WASANA NYATA Journal of Information Technology Bianglala Informatika
Pudji Widodo
Universitas Bina Sarana Informatika
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Veterinary Other

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Journal : bianglala informatika

 1 
Importance Performance Analysis (IPA) Pada Website Bappeda Kota Tangerang Menggunakan Metode Servqual Mega Ratu Hartati; Mochammad Abdul Azis; Eko Yulianto; Pudji Widodo
Bianglala Informatika Vol. 13 No. 2 (2025): September 2025
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/bianglala.v13i2.11418

Abstract

Website resmi instansi pemerintah berperan penting dalam menyampaikan informasi publik dengan cepat, mudah, dan transparan. Salah satunya adalah website Bappeda Kota Tangerang, yang menjadi sarana utama bagi masyarakat untuk mengakses data dan dokumen perencanaan pembangunan daerah. Namun, untuk memastikan bahwa layanan tersebut benar-benar sesuai dengan harapan pengguna, perlu dilakukan evaluasi menyeluruh. Penelitian ini bertujuan untuk mengukur kualitas pelayanan dan aksesibilitas website Bappeda Kota Tangerang berdasarkan persepsi dan harapan penggunanya. Penelitian ini menggunakan pendekatan kuantitatif deskriptif dengan metode analisis kinerja servqual dan importance performance analysis (IPA). Data dikompilasi melalui kuesioner online yang diisi oleh 150 responden, yang kemudian dianalisis menggunakan perhitungan kesenjangan dan pemetaan dalam diagram kartesius IPA. Hasil penelitian menunjukkan bahwa sebagian besar indikator layanan memiliki nilai kesenjangan negatif, yang berarti bahwa layanan tersebut sepenuhnya memenuhi harapan pengguna. Namun, banyak indikator berada di kuadran II IPA, yang menunjukkan bahwa indikator tersebut penting dan sudah berkinerja baik. Sementara itu, beberapa indikator lainnya berada di kuadran III, yang mengindikasikan perlunya perhatian lebih lanjut untuk perbaikan di masa depan.
Analisis Respon Internal Penerapan e-SKA di Kementerian Perdagangan Menggunakan Pendekatan Mixed Methods Indra Chaidir Chaidir; Deya Valensia Karolina; Alif Sofia Kusumawardani; Pudji Widodo
Bianglala Informatika Vol. 14 No. 1 (2026): Maret 2026
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/bianglala.v14i1.12345

Abstract

This study was conducted to assess the responses of employees at the Ministry of Trade to the Electronic Certificate of Origin (e-SKA) system. The primary focus was to determine whether the system was perceived as easy to use and how beneficial it was in assisting their daily work. Furthermore, the study sought to identify the problems or obstacles employees frequently encountered when using the system. To obtain data, the study employed a mixed methods approach. The numerical data were obtained from questionnaires distributed to 39 employees, while direct interviews with system users were conducted for more in-depth explanation. The results indicated that the majority of employees were satisfied with and found the e-SKA system helpful, as it facilitated their work. However, interviews revealed that the system still frequently encountered technical glitches, lacked comprehensive features, and many employees felt they needed further training to address confusion. Despite these shortcomings, the system has been generally well-received by employees. Suggestions for the future include improvements to the technological devices used and the creation of clearer guidebooks or training so that employees can work more smoothly in processing certificates of origin in the future.
Co-Authors - AMIK BSI Purwokerto, Akhmad Muzaky - UBSI Yogyakarta, Arlia Wahyu Agustin - UBSI, Fajar Dian Farwanto Akhmad Syukron Alif Sofia Kusumawardani Anjar Andi Priyanto - AMIK BSI Purwokerto Ardian Adhi Guntara - Universitas Bina Sarana Informatika Bambang Eka Purnama Bambang Kelana Simpony Budi Al Amin Deya Valensia Karolina Eko Saputro Eko Yulianto Ella Restiya Melati Elly Muningsih Fransisca Natalia Galih Eka Saputra - Universitas BSI PSDKU Yogyakarta Galih Setiawan Nurohim Gunawan Budi Sulistyo Heribertus Ary Setyadi Ika Nurul Hidayah - UBSI Kampus Banyumas Imam Ikhsanudin - Universitas BSI PSDKU Yogyakarta Indra Chaidir Chaidir Khasanah Arum Wijayanti Mega Ratu Hartati Mochammad Abdul Azis Nani Purwati Noor Hasan Nuzul Imam Fadlilah Nuzul Imam Fadlilah Salwa Islami Putri Rizaldy Sardiarinto Sardiarinto Silviana Dwi A Suleman - AMIK BSI Tegal, Suleman Suleman - UBSI Kampus Tegal Suleman Suleman Sundari . Toip Hidayatulloh Tri Atmoko Sanggrah Saputro Tri Okta Vilandika - UBSI Yogyakarta Yusuf Sutanto