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Formulasi Model Kepemimpinan Selama Pandemi Covid-19 Pada Pimpinan Bank Mandiri Region Bandung Sebagai Upaya Menjaga Profitabilitas Perusahaan Riyanto Riyanto; Erie Febrian; John Sihotang
Jurnal Bisnis dan Manajemen Vol 8, No 2 (2021): Jurnal Bisnis dan Manajemen Volume 8 Nomor 2 Tahun 2021
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v8i2.6276

This study aims to formulate a model of leadership in a strategic management framework referring to the leadership model literature in times of crisis with the results of deep interviews with top leaders in the region. This study uses a qualitative descriptive research approach where this research is a research method that utilizes qualitative data and is described descriptively. The type of research used is descriptive qualitative. The source of data in this study is primary data obtained by conducting questionnaire research in order to become the results and conclusions of the study. Using purposive sampling method. Samples were taken as many as 150 branches with the priority of the above criteria. In this study, it was found that the results of deep interviews and FGDs outline the strategy carried out during the pandemic is a survival strategy or profit strategy where companies seek to find sources of income that can still experience growth such as transactional digital transactions, e-commerce, investment transactions. and minimize the formation of costs arising from the decline in credit quality.

The Role of TQM Practice in Improving Business Performance’s Pharmaceutical Industry in Indonesia Yuli Fitriyani; Aziz Y; Rivani R; Kaltum U; Sihotang J
Jurnal Manajemen Indonesia Vol 21 No 3 (2021): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v21i3.2791

The primary purpose of this study is to investigate the role of Total Quality Management (TQM) on business performance in various dimensions. This study proposes a conceptual model that intends to study several research hypotheses. The data were obtained through an online questionnaire, sent to pharmaceutical companies manufactured generic products in Indonesia. The study was conducted based on responses received from 168 valid questionnaires, and it was used partial least squares structural equation modeling (PLS-SEM) to test the hypotheses. Furthermore, we use both of reflective and formative construct with second order/higher order construct in our model of study which is rarely found in the previous study. This research analyzed the dimensions studied in different aspects. TQM variable consists of seven practice, namely management commitment, supplier quality, employee involvement, leadership management, customer orientation, continuous improvement and quality management system, and with respect to business performance, this variable was analyzed through four different perspectives, namely, financial, customer, internal business process and learning & growth. The findings indicate that companies adopt total quality management get improvement in their business performance. Leadership management has greater effect on the successful of TQM practice compared to other TQM dimensions. This study also provides a particular contribution for the companies and expect to be used as feedback related to the execution of their TQM implementation to improve their business performance. Keywords— Balanced Scorecard; Business Performance; Pharmaceutical Industry; Total Quality Management

Pertumbuhan Kinerja Bisnis Transportasi Bus Umum Antar Kota Antar Provinsi John Sihotang; R.A. Aryanti Wardaya Puspokusumo; Prapto Utomo
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 6, No 2 (2019): JULI
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v6i2.309

For the past five years, the business performance of intercity and interprovincial bus company (AKAP) was fluctuated. Even in the last two years, the trend was decreasing due to the increasing number of bus passengers who were switching to other modes of transportation. The customer satisfaction index (CSI) score of Bus as public transportation is the lowest compared to CSI of other public transport such as train, and airplane. This study aims at examining the impact of service quality on growth of AKAP public bus company’s business performance in West Java. The research method used was a quantitative method using a survey questionnaire of 80 companies in the province of West Java. The results show that service orientation has a significant impact on the AKAP's business performance growth. Further analysis shows that both reliability and responsiveness are the main factors in building service quality orientation. Thus, the AKAP bus managers need to focus more on competing with other transportation mode. The role of the government is also needed to develop the AKAP bus managers’capability in order to build an efficient transportation system.

Improving Business Performance through Innovation Strategy and Total Quality Management practice: Survey on the Pharmaceutical Industry In Indonesia Syoemantri, Yuli Fitriyani; Azis, Yudi; Rivani, Irvan; Khaltum, Umi; Sihotang, John
Hasanuddin Economics and Business Review VOLUME 4 NUMBER 3, 2021
Publisher : Faculty of Economics and Business, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v4i3.2203

The main purpose of this research is to analyze the relationship between innovation strategy and Total Quality Management in improving business performance. The object study of this research is pharmaceutical Industries in Indonesia. This research reveals the proper innovation strategy execution and effective implementation of Total Quality Management in business performance improvement. In this context, data collected from 168 managers at 42 firms operating in pharmaceutical industry in Indonesia were analyzed. The partial least squares structural equation modeling (PLS-SEM) method is used to test the hypotheses both of reflective and formative construct with second order/higher order construct in our model of study. The findings support the hypothesis that there is a positive and significant effect of innovation strategy and Total Quality Management on improving business performance of the company. The result of this research will have strategic implications for the company and expect to be used as feedback related to the execution of their innovation strategies and TQM implementation promptly to improve their business performance.

Business Portfolio and IT Strategy Alignment: Enhancing Performance through Digital Innovation at PT Telkom Indonesia Sihotang, John; Giovani, Randy; Suhendar, Fikry Ramadhan; Komariyah, Imas
MIX: JURNAL ILMIAH MANAJEMEN Vol 15, No 2 (2025): MIX : Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2025.v15i2.008

The telecommunications industry has been undergoing a wave of transformation due to fundamental shifts in consumer behavior, rapid technological innovation, and increasing market competition. For PT Telkom Indonesia, these changes have posed significant challenges, particularly in the Enterprise segment, where performance has declined in recent years.Objectives: This paper analyzes the relationship between business portfolio configuration, B2B IT digital strategy, and business performance at PT Telkom Indonesia, emphasizing the intermediary role that digital innovation plays in linking strategic initiatives to performance achievements.Methodology: Employing a quantitative design, data were drawn from 136 respondents occupying managerial positions in Telkom Indonesia’s business units. The research model was tested using PLS-SEM facilitated by SmartPLS 4.0, aiming to capture both direct linkages and the mediating impact of digital innovation across variables.Finding: The analysis shows that while the structuring of the business portfolio does not significantly enhance business performance, the deployment of B2B IT digital strategy has a notable positive effect. Furthermore, digital innovation critically shapes organizational outcomes by serving as both a direct contributor and a mediator, reinforcing its strategic importance in converting planned initiatives into measurable value.Conclusion: The study reveals that innovation is fundamental to strategic success. Rather than being determined solely by the formulation of business portfolios or digital strategies, Telkom Indonesia’s performance is significantly influenced by the firm's capability to operationalize these strategies through continuous innovation. These insights reinforce the critical need for digital transformation initiatives to fully integrate innovation into strategic execution frameworks.

Improving Business Performance through Innovation Strategy and Total Quality Management practice: Survey on the Pharmaceutical Industry In Indonesia Syoemantri, Yuli Fitriyani; Azis, Yudi; Rivani, Irvan; Khaltum, Umi; Sihotang, John
Hasanuddin Economics and Business Review VOLUME 4 NUMBER 3, 2021
Publisher : Faculty of Economics and Business, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v4i3.2203

The main purpose of this research is to analyze the relationship between innovation strategy and Total Quality Management in improving business performance. The object study of this research is pharmaceutical Industries in Indonesia. This research reveals the proper innovation strategy execution and effective implementation of Total Quality Management in business performance improvement. In this context, data collected from 168 managers at 42 firms operating in pharmaceutical industry in Indonesia were analyzed. The partial least squares structural equation modeling (PLS-SEM) method is used to test the hypotheses both of reflective and formative construct with second order/higher order construct in our model of study. The findings support the hypothesis that there is a positive and significant effect of innovation strategy and Total Quality Management on improving business performance of the company. The result of this research will have strategic implications for the company and expect to be used as feedback related to the execution of their innovation strategies and TQM implementation promptly to improve their business performance.

Data-Driven Marketing Strategy: The Role Of Big Data And Business Intelligence At Pt Pertamina Retail Fuel Marketing John Sihotang; R.A. Aryanti Wardaya Puspokusumo; Imas Komariyah; Mohamad Abduh Alfahlepi
JAKI : Jurnal Akuntansi Vol 2 No 1 (2025): Dirya : Journal of Economic Management
Publisher : Pascasarjana STIE Miftahul Huda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70283/dirya.v2i1.141

Personal and public data have become essential elements in modern business operations. The digitalization of information allows data to be used as a foundation for decision-making, particularly in business development. When properly utilized, collected data can inform strategic decisions across various functions, including marketing. Widely dispersed data can be transformed into valuable insights through the analysis of raw information (big data). Moreover, the application of business intelligence (BI) enhances these insights, converting them into strategic knowledge that organizations can apply effectively across business development areas. This study focuses on three key variables: the independent variable (big data), the dependent variable (marketing strategy development), and the moderating variable (business intelligence). In the fuel retail industry, marketing strategy development requires a comprehensive analysis of big data and business intelligence. Companies must prioritize personal data (customer information), public data (societal sentiment), and internal data to develop effective marketing strategies. The integration of big data as a foundational information source, combined with BI analysis, is shown to enhance the effectiveness of marketing strategy development. This research demonstrates that big data significantly influences marketing strategy formulation. Additionally, when business intelligence is effectively implemented alongside big data, it amplifies this impact. Organizations in the fuel retail sector are especially reliant on consumer preferences and public sentiment, making the development of robust big data and BI analytics systems crucial for strategic marketing success.

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