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Yudi Azis
Faculty Of Economics And Business, Universitas Padjajaran, Bandung, Indonesia
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Pengaruh Inovasi Jasa dan Harga Terhadap Nilai yang Dirasakan Pasien di Stroke Center RS. Al-Islam Bandung Irasanti, Siska Nia; Azis, Yudi; Sukarya, Wawang S
Global Medical & Health Communication (GMHC) Vol 3, No 1 (2015)
Publisher : Fakultas Kedokteran Universitas Islam Bandung

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Abstract

Abstrak Rumah sakit sebagai salah satu industri jasa harus dapat menghasilkan produk barang maupun jasa dengan kualitas yang baik. Tujuan penelitian ini adalah ingin mengetahui pengaruh  inovasi jasa dan harga pada nilai yang dirasakan pasien di Stroke Center RS Al Islam Bandung. Penelitian ini adalah penelitian observasional analitik dengan pendekatan survei. Waktu penelitian adalah bulan November-Desember tahun 2015. Populasi dan sampel yang digunakan dalam penelitian ini adalah pasien Stroke Center RS Al Islam Bandung. Jumlah sampel adalah 256 responden dan dikumpulkan dengan teknik accidental samping. Alat pengambil data yang digunakan adalah kuesioner dan wawancara. Pengolahan data dilakukan dengan menggunakan SEM (structural equation modelling) dengan LISREL versi 8.80. Hasil penelitian ini menunjukkan terdapat pengaruh positif yang secara statistik bermakna (kategori kekuatan sedang) dari variabel inovasi jasa dan harga terhadap nilai yang dirasakan pasien di Stroke Center RS Al Islam Bandung secara parsial sebesar 20,25% (t hitung 2,20 dan 1,98 > tabel=1,98 dan α=0,05) dan secara simultan sebesar 44,3% (F=0,001<F tabel=0,005 dengan α=0,05). Walaupun demikian, masih ada faktor lain yang mempengaruhi nilai yang dirasakan di Stroke Center RS Al Islam Bandung dan tidak diteliti dalam penelitian ini sebesar 55,7%. Kata kunci : nilai yang dirasakan pasien, rumah sakit, inovasi jasa, harga, stroke center.   THE EFFECT OF SERVICES  INNOVATION AND PRICE TO THE CUSTOMER PERCEIVED VALUE AT STROKE  CENTER                  BANDUNG AL ISLAM HOSPITAL Abstract Hospital as one of service industry need to produce good services. The aim of this study was to describe the effects of service innovation and price on customer perceived value in Stroke Center of Al Islam Hospital, Bandung. This was an analytical observational study using survey. Subjects were 256 patients in Stroke Center of Al Islam Hospital, Bandung using accidental sampling method. Data were collected through questionnaires and interviews. Analysis used SEM (structural equation modeling) with LISREL version 8.80. The results of this study showed that service innovation and price had positive and significant influence (moderate effects) to customer perceived value in Stroke Center of Bandung Al Islam Hospital. The partially influence was detected at 20,25% (t value 2,20 and 1,98 > t table=1,98 with α=0,05) and the simultaneous influence was 44.3% (F significance = 0.001 < F table = 0.005 with α= 0.05). There were another influencing factors that affected customer perceived value in Stroke Center of Bandung Al Islam Hospital by 55,7%. Key words: customer perceived value, hospital, service innovation, price, stroke center
Pengaruh Appointment Registration System terhadap Waktu Tunggu dan Implikasinya pada Kepuasan Pasien Susanti, Yuli; Azis, Yudi; Kusnadi, Dadang
Global Medical & Health Communication (GMHC) Vol 3, No 1 (2015)
Publisher : Fakultas Kedokteran Universitas Islam Bandung

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Abstract

Abstrak Peningkatan derajat kesehatan dapat dicapai melalui kemudahan akses terhadap fasilitas kesehatan. Peningkatan peserta pada program jaminan kesehatan nasional mengakibatkan antrian panjang di sarana pelayanan kesehatan. Penelitian ini bertujuan untuk menganalisis pengaruh metode Appointment registration system (ARS) terhadap waktu tunggu dan kepuasan pasien. Metode penelitian yang digunakan adalah survei dengan sampel 380 orang dan observasi pada bulan Desember 2014 di RS Al Islam Bandung. Analisis menggunakan structural equation modeling (SEM) dan production operation management-quantitative methods (POMQM). Hasil penelitian yaitu konsisi pelaksanaan ARS (60,7%), waktu tunggu (59,1%) dan kepuasan pasien (67,3%) termasuk dalam kategori cukup. Terdapat pengaruh positif dan signifikan ARS terhadap waktu tunggu (51,84%), pengaruh positif dan signifikan waktu tunggu terhadap kepuasan pasien (25%), dan total pengaruh ARS terhadap kepuasan pasien (16,79%). ARS dapat menurunkan waktu tunggu secara efektif namun tidak semua metode ARS dapat menurunkan waktu tunggu. Pasien RSAI merasa cukup puas terhadap pendaftaran appointment dan waktu tunggu. Kata kunci: Appointment registration system, kepuasan pasien, waktu tunggu THE INFLUENCE OF OUTPATIENT APPOINTMENT REGISTRATION SYSTEM TO WAITING TIME AND ITS IMPLICATION TO PATIENT SATISFACTIONS Abstract Health improvement can be achieved through accessibility to health services. An increased participants in the health insurance program (JKN) resulted in a long queu in the hospital. This research aim to analize influence of appointment registration system (ARS) to waiting time and patient satisfaction. Research method using patient satisfaction survey in 380 subjects and observation on December 2014 at Al Islam Bandung Hospital. The result was analyzed using structural equation modeling (SEM) and production operation management-quantitative methods (POMQM). The results showed that the implementations of ARS (60,7%), waiting time (59,1%), and patient satisfaction (67,3%) were on moderate category. There was positive and significant influence of ARS to waiting time  (51,84%), There was positive and significant influence of waiting time to patient satisfaction (25%), and total influence of ARS to patient satisfaction are 16,79%. ARS could decreased waiting time significantly and effectively, but not all ARS methods could do the same. The patients in Al Islam Hospital had moderate satisfaction in appointment registration and waiting time.  Key words: Appointment registration system, patient satisfaction, waiting time Updated Version
A Business Model to Support Sustainable Performance of Digital Startup Companies Danarahmanto, Pri Agung; Azis, Yudi
CSID Journal of Infrastructure Development Vol 2, No 2 (2019)
Publisher : Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32783/csid-jid.v2i2.73

Abstract

Digital startup companies have a high failure rate. The purpose of this research is to determine the effect of entrepreneurship orientation, innovation, customer participation, business model, and sustainable performance on startup companies. This research was conducted qualitatively using case study approach, and the data were collected using interview. The unit of analysis was a digital startup company in Indonesia with the observation unit being the founder or head of the company. The results showed that the business model was influenced by entrepreneurship orientation, innovation, and customer participation, while the sustainable performance was influenced by the business model. The implication of this research is the importance of developing business models and involving corporate leaders and customers in the company to support the sustainability of digital startup companies in Indonesia.
The Effect of Auditor Commitment on Supply Chain Performance: Moderating Role of Supply Chain Top Management Support Didiet Rachmat Hidayat, Raden; Azis, Yudi; Yunizar, Yunizar; Amzal, Cupian
International Journal of Supply Chain Management Vol 9, No 4 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The foremost aim of the present study is to examine the influence of internal audit competency along with internal and external auditor and employee commitment to change on the supply chain performance of the audit companies in Jakarta Indonesia. The objectives also include the examination of moderating role of supply chain top management support among the links of internal audit competency, internal and external auditor, employee commitment to change and supply chain performance of the audit companies in Jakarta Indonesia. The data has been obtained by using the questionnaire method while analysis has been made by using the smart-PLS. The results revealed that all the predictors such as internal audit competency, internal and external auditor, and employee commitment to change have a positive association with supply chain performance. The results also showed that the supply chain top management support has positively moderated among the links of internal audit competency and supply chain performance. These findings are provided with the guideline to the upcoming studies along with the regulators while investigating this area in future and formulating the policies on the supply chain performance of the organization. 
ANALISIS KEBERLANJUTAN PASAR TRADISIONAL DALAM IKLIM PERSAINGAN USAHA YANG DINAMIS DI KOTA BANDUNG Rina Indiastuti; Fitri Hastuti; Yudi Azis
Sosiohumaniora Vol 10, No 2 (2008): SOSIOHUMANIORA, JULI 2008
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v10i2.5394

Abstract

Lingkungan persaingan yang dinamis antara pasar tradisional dan modern mengakibatkan posisi pasar tradisional mengalami pergeseran dengan dugaan terjadinya penurunan daya tarik pasar tradisional seiring dengan perubahan dinamis pasar modern yang disesuaikan dengan kondisi pembeli. Revitalisasi beberapa pasar tradisional yang telah dilakukan di Kota Bandungmelalui renovasi bangunan ternyata belum cukup untuk meningkatkan daya tarik. Studi ini bermaksud mengkaji peluang keberlanjutan pasar tradisional dengan meneliti faktor signifikan yang menjadi keunggulan pasar tradisional agar dapat tumbuh berkelanjutan. Metode penelitian menggabungkan penelitian deskriptif dan verifikatif. Penelitian deskriptif menggunakan skoring yang diperoleh dari aplikasi the law of comparative judgment (LCJ). Karakteristik responden mewakili lokasi, tingkat pendapatan, tingkat pendidikan dan ukuran keluarga. Informasi dari pedagang yang mewakili pasar tradisional, pasar modern dan pedagang informal juga dikumpulkan sebagai data melengkapi data pembeli. Perilaku pembelian dan penjualan barang terbatas untuk bahan pangan, makanan/minuman jadi, dan toileteries. Penelitian verifikatif menggunakan metode analisis correspondence analysis (CA) dan analisis diskriminan. Hasil penelitian memperlihatkan bahwa pasar tradisional masih memiliki peluang berkembang berdampingan dengan pasar modern (co-exist), karena harga jual masih bersaing relatif dibandingkan harga pasar modern dan masih dimilikinya segmen pembeli yang mempertimbangan ketersediaan anggaran belanja untuk memperoleh kepuasan maksimum. Kelompok pembeli tersebut merupakan segmen cukup besar meliputi pembeli berpendapatan rendah, pedagang keliling, usaha olahan makanan, dan warung. Peranan pemerintah daerah sebagai pemilik, baru memposisikan pasar tradisional sebagai potensi sumber pendapatan asli daerah (PAD), namun belum menyertainya dengan pengelolaan pasar yang profesional, sehingga daya saing pasar tradisional dipersepsikan menurun menghadapi ancaman meningkatnya daya tarik pasar modern. Kata kunci: keberlanjutan usaha, pasar tradisional, pasar modern, persaingan, perilaku konsumen
Pengaruh Inovasi Jasa dan Harga terhadap Nilai yang Dirasakan Pasien di Stroke Center RS Al-Islam Bandung Siska Nia Irasanti; Yudi Azis; Wawang S. Sukarya
Global Medical & Health Communication (GMHC) Vol 3, No 1 (2015)
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2897.981 KB) | DOI: 10.29313/gmhc.v3i1.1544

Abstract

Rumah sakit sebagai salah satu industri jasa harus dapat menghasilkan produk barang maupun jasa dengan kualitas yang baik. Tujuan penelitian ini adalah ingin mengetahui pengaruh inovasi jasa dan harga pada nilai yang dirasakan pasien di Stroke Center RS Al Islam Bandung. Penelitian ini merupakan penelitian observasional analitik dengan pendekatan survei. Waktu penelitian selama bulan November–Desember tahun 2015. Populasi dan sampel yang digunakan dalam penelitian ini adalah pasien Stroke Center RS Al-Islam Bandung. Jumlah sampel sebanyak 256 responden dan dikumpulkan dengan teknik accidental sampling. Alat pengambil data yang digunakan adalah kuesioner dan wawancara. Pengolahan data dilakukan dengan menggunakan structural equation modelling (SEM) dengan LISREL versi 8.80. Hasil penelitian ini menunjukkan terdapat pengaruh positif yang secara statistik bermakna (kategori kekuatan sedang) variabel inovasi jasa dan harga terhadap nilai yang dirasakan pasien di Stroke Center RS Al-Islam Bandung secara parsial sebesar 20,25% (t hitung 2,20 dan 1,98 > tabel=1,98 dan α=0,05) dan secara simultan sebesar 44,3% (F=0,001<F tabel=0,005 dengan α=0,05). Walaupun demikian, masih ada faktor lain yang memengaruhi nilai yang dirasakan di Stroke Center RS Al-Islam Bandung dan tidak diteliti dalam penelitian ini sebesar 55,7%. Simpulan, kondisi inovasi jasa sangat inovatif, kondisi harga pada kategori murah, sedangkan kondisi nilai yang dirasakan pasien pada kategori baik. Inovasi jasa dan harga berpengaruh sedang dalam meningkatkan nilai yang dirasakan pasien di Stroke Center RS Al-Islam. THE EFFECT OF SERVICES INNOVATION AND PRICE TO THE COSTUMER PERCEIVED VALUE AT STROKE CENTER BANDUNG AL-ISLAM HOSPITALHospital as one of service industry need to produce good services. The aim of this study was to describe the effects of service innovation and price on customer perceived value in Stroke Center of Al-Islam Hospital, Bandung. This was an analytical observational study using survey. Subjects were 256 patients in Stroke Center of Al-Islam Hospital, Bandung using accidental sampling method. Data were collected through questionnaires and interviews. Analysis used structural equation modeling (SEM) with LISREL version 8.80. The results of this study showed that service innovation and price had positive and significant influence (moderate effects) to customer perceived value in Stroke Center of Bandung Al-Islam Hospital. The partially influence was detected at 20,25% (t value 2,20 and 1,98 > t table=1,98 with α=0,05) and the simultaneous influence was 44.3% (F significance=0.001 <F table=0.005 with α=0.05). There were another influencing factors that affected customer perceived value in Stroke Center of Bandung Al-Islam Hospital by 55,7%. In conclusions, service innovation is very innovative, price condition is in cheap category and customer perceived value is in good categor. Services innovation and price have moderate effect to the customer perceived value at Stroke Center Bandung Al-Islam Hospital.
Pengaruh Appointment Registration System terhadap Waktu Tunggu dan Kepuasan Pasien Yuli Susanti; Yudi Azis; Dadang Kusnadi
Global Medical & Health Communication (GMHC) Vol 3, No 1 (2015)
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3172.028 KB) | DOI: 10.29313/gmhc.v3i1.1545

Abstract

Peningkatan derajat kesehatan dapat dicapai melalui kemudahan akses terhadap fasilitas kesehatan. Peningkatan peserta pada program Jaminan Kesehatan Nasional (JKN) mengakibatkan antrian panjang di sarana pelayanan kesehatan. Penelitian ini bertujuan untuk menganalisis pengaruh metode appointment registration system (ARS) terhadap waktu tunggu dan kepuasan pasien. Metode penelitian yang digunakan adalah survei dengan sampel 380 orang dan observasi pada bulan Desember 2014 di RS Al-Islam Bandung. Analisis menggunakan structural equation modeling (SEM) dan production operation management-quantitative methods (POMQM). Hasil penelitian diperoleh kondisi pelaksanaan ARS (60,7%), waktu tunggu (59,1%), dan kepuasan pasien (67,3%) termasuk dalam kategori cukup. Terdapat pengaruh positif dan signifikan ARS terhadap waktu tunggu (51,84%), pengaruh positif dan signifikan waktu tunggu terhadap kepuasan pasien (25%), dan total pengaruh ARS terhadap kepuasan pasien (16,79%). ARS dapat menurunkan waktu tunggu secara efektif tetapi tidak semua metode ARS dapat menurunkan waktu tunggu. Simpulan, pasien RS Al-Islam Bandung merasa cukup puas terhadap pendaftaran appointment dan waktu tunggu. THE INFLUENCE OF OUTPATIENT APPOINTMENT REGISTRATION SYSTEM TO WAITING TIME AND PATIENT SATISFICATIONSHealth improvement can be achieved through accessibility to health services. An increased participants in the Health Insurance Program (HIP) resulted in a long queue in the hospital. This research aim was to analize influence of appointment registration system (ARS) to waiting time and patient satisfaction. Research method using patient satisfaction survey in 380 subjects and observation on December 2014 at Al-Islam Bandung Hospital. The result was analyzed using structural equation modeling (SEM) and production operation management-quantitative methods (POMQM). The results showed that the implementations of ARS (60,7%), waiting time (59,1%), and patient satisfaction (67,3%) were on moderate category. There was positive and significant influence of ARS to waiting time (51,84%). There was positive and significant influence of waiting time to patient satisfaction (25%) and total influence of ARS to patient satisfaction was 16,79%. The fastest waiting time in queue performance was appointment registration via sms/phone (33.76 minutes) and the longest waiting time was onsite booking (53.56 minutes). ARS could decreased waiting time significantly and effectively, but not all ARS methods could do the same. In Conclusion, the patients in Al-Islam Hospital had moderate satisfaction in appointment registration and waiting time.
Innovations in Islamic Banking on Conventional Banks (Study on Banking Industry Players) Irsyad Kamal; Yudi Azis
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 3 (2021): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i3.2318

Abstract

To answer how big the rate of innovation made by Islamic Banks compared to conventional Banks from the perspective of banking industry players and to find out which innovations need to be improved so that Islamic Banks can compete with Conventional Banks. The research method used is quite easy, starting with a study using 100 samples of Islamic banking industry players and 100 samples of conventional banking industry players domiciled in the city of Bandung. Using the independent samples T-test, it can be seen that innovation in Islamic banks is still below the average compared to conventional banks. The use of the Independent-Samples T Test method for non-parametric statistics (Man Whitney U-Test) was used to evaluate the mean difference between two groups of unrelated samples. The results obtained are quite unique where a test is carried out whether it is true that Islamic banks are considered as innovations from conventional banks.
Hospital Resource Management Interoperability for Pandemic Management: Research Development Riky Perdana; Dwi Kartini; Yudi Azis; Umi Kaltum
International ABEC 2021: Proceeding International Applied Business and Engineering Conference 2021
Publisher : International ABEC

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (703.677 KB)

Abstract

Pandemic is a medical disaster that affects almost all countries in the world. The front line for handling this pandemic is none other than the hospital as a service provider and the government as the coordinator. Despite the maximum efforts of each party, gaps are still found between the capacity of medical facilities and the large number of requests for patients. One of the shortcomings observed by the researchers was that there was no information exchange protocol that allowed the government and all participating hospitals to exchange information on the actual availability of resources, which allowed all patients to be directed quickly to health facilities that still had service capacity. This study attempts to design a hospital resource information exchange protocol that can be used to handle the distribution of pandemic patients more quickly and accurately. The research method used is the Expert System Development Life Cycle. The testing conducted with White Box Testing Method which done by the developer. The results of this study are in the form of 3 things, including: 1. Cross-hospital interoperability network topology that can be mediated by the government or certain agents, 2. Standard data structures that can be transmitted via a web service, 3. Standard Operating Procedures that can guide all participants to perform exchange the following resource data with patient distribution.
The Role of Green Entrepreneurship and Green Variables in Sustainable Development in the Culinary Sector in Indonesia: Early Days of the COVID-19 Pandemic Helin G. Yudawisastra; Mokhammad Anwar; Sulaeman R. Nidar; Yudi Azis
Indonesian Journal of Sustainability Accounting and Management Vol. 6 No. 2 (2022): December 2022
Publisher : Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28992/ijsam.v6i2.689

Abstract

The UN Sustainable Development Goals are among the crucial missions of countries worldwide, including Indonesia. Nevertheless, application of a production system does not guarantee sustainability, and the Indonesian government’s support for sustainability in the entrepreneurial sector is nonoptimal. This study investigates green entrepreneurship in Indonesia’s culinary sector in relation to sustainable development and green variables. Using a culinary sector survey based on the UNWTO and the Ministry of Tourism, this study references primary questionnaire data, applying a random sampling technique and structural equation modeling covariance with a sample of 270 respondents. The results indicate that the provision of green products affects sustainable development, regardless of respondents’ green entrepreneurship. While green products may affect sustainable development, directly or through green entrepreneurship, green design does not appear to affect sustainable development, and green entrepreneurship does not appear to support sustainable conditions. Environmentally friendly product design and production processes have generated multiple recyclable products; however, the culinary sector must be made aware of the entrepreneurial ecosystem surrounding culinary business governance and the concerns and practices of sustainable development. This study was conducted at the beginning of the COVID-19 pandemic and represents the conditions of the culinary sector during the pandemic.
Co-Authors Adi Nurzaman Akhmad Yunani Anhar Fauzan Priyono Budi Harsanto Chairul Hamdani Cupian Amzal, Cupian Dadang Kusnadi Dadang Kusnadi Danarahmanto, Pri Agung Didiet Rachmat Hidayat, Raden Dwi Kartini Fitri Hastuti Heni Pujiastuti Irsyad Kamal Khaltum, Umi Linawati, Diana Mokhammad Anwar Muhammad Aswad Nurzaman, Adi Pamungkas, Eksa Pamungkas, Eksa Prita Amalia Prita Amalia, Prita Reinhard, Welly Riky Perdana Rina Indiastuti Rivani, Irvan Sihotang, John Siska Nia Irasanti Sulaeman R. Nidar Syoemantri, Yuli Fitriyani Umi Kaltum Vita Sarasi Wawan Hermawan Wawan Hermawan Wawang S Sukarya, Wawang S Wawang S. Sukarya Yogi Suprayogi Yogi Suprayogi Sugandi Yudawisastra, Helin G. Yuli Susanti Yuli Susanti Yulius, Gustav Yunizar Yunizar, Yunizar