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Pengaruh Inovasi Jasa dan Harga Terhadap Nilai yang Dirasakan Pasien di Stroke Center RS. Al-Islam Bandung Irasanti, Siska Nia; Azis, Yudi; Sukarya, Wawang S
Global Medical & Health Communication (GMHC) Vol 3, No 1 (2015)
Publisher : Fakultas Kedokteran Universitas Islam Bandung

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Abstrak Rumah sakit sebagai salah satu industri jasa harus dapat menghasilkan produk barang maupun jasa dengan kualitas yang baik. Tujuan penelitian ini adalah ingin mengetahui pengaruhÂ inovasi jasa dan harga pada nilai yang dirasakan pasien di Stroke Center RS Al Islam Bandung. Penelitian ini adalah penelitian observasional analitik dengan pendekatan survei. Waktu penelitian adalah bulan November-Desember tahun 2015. Populasi dan sampel yang digunakan dalam penelitian ini adalah pasien Stroke Center RS Al Islam Bandung. Jumlah sampel adalah 256 responden dan dikumpulkan dengan teknik accidental samping. Alat pengambil data yang digunakan adalah kuesioner dan wawancara. Pengolahan data dilakukan dengan menggunakan SEM (structural equation modelling) dengan LISREL versi 8.80. Hasil penelitian ini menunjukkan terdapat pengaruh positif yang secara statistik bermakna (kategori kekuatan sedang) dari variabel inovasi jasa dan harga terhadap nilai yang dirasakan pasien di Stroke Center RS Al Islam Bandung secara parsial sebesar 20,25% (t hitung 2,20 dan 1,98 > tabel=1,98 dan Î±=0,05) dan secara simultan sebesar 44,3% (F=0,001<F tabel=0,005 dengan Î±=0,05). Walaupun demikian, masih ada faktor lain yang mempengaruhi nilai yang dirasakan di Stroke Center RS Al Islam Bandung dan tidak diteliti dalam penelitian ini sebesar 55,7%. Kata kunci : nilai yang dirasakan pasien, rumah sakit, inovasi jasa, harga, stroke center. Â THE EFFECT OF SERVICESÂ INNOVATION AND PRICE TO THE CUSTOMER PERCEIVED VALUE AT STROKEÂ CENTERÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â BANDUNG AL ISLAM HOSPITAL Abstract Hospital as one of service industry need to produce good services. The aim of this study was to describe the effects of service innovation and price on customer perceived value in Stroke Center of Al Islam Hospital, Bandung. This was an analytical observational study using survey. Subjects were 256 patients in Stroke Center of Al Islam Hospital, Bandung using accidental sampling method. Data were collected through questionnaires and interviews. Analysis used SEM (structural equation modeling) with LISREL version 8.80. The results of this study showed that service innovation and price had positive and significant influence (moderate effects) to customer perceived value in Stroke Center of Bandung Al Islam Hospital. The partially influence was detected at 20,25% (t value 2,20 and 1,98 > t table=1,98 with Î±=0,05) and the simultaneous influence was 44.3% (F significance = 0.001 < F table = 0.005 with Î±= 0.05). There were another influencing factors that affected customer perceived value in Stroke Center of Bandung Al Islam Hospital by 55,7%. Key words: customer perceived value, hospital, service innovation, price, stroke center

Pengaruh Appointment Registration System terhadap Waktu Tunggu dan Implikasinya pada Kepuasan Pasien Susanti, Yuli; Azis, Yudi; Kusnadi, Dadang
Global Medical & Health Communication (GMHC) Vol 3, No 1 (2015)
Publisher : Fakultas Kedokteran Universitas Islam Bandung

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Abstrak Peningkatan derajat kesehatan dapat dicapai melalui kemudahan akses terhadap fasilitas kesehatan. Peningkatan peserta pada program jaminan kesehatan nasional mengakibatkan antrian panjang di sarana pelayanan kesehatan. Penelitian ini bertujuan untuk menganalisis pengaruh metode Appointment registration system (ARS) terhadap waktu tunggu dan kepuasan pasien. Metode penelitian yang digunakan adalah survei dengan sampel 380 orang dan observasi pada bulan Desember 2014 di RS Al Islam Bandung. Analisis menggunakan structural equation modeling (SEM) dan production operation management-quantitative methods (POMQM). Hasil penelitian yaitu konsisi pelaksanaan ARS (60,7%), waktu tunggu (59,1%) dan kepuasan pasien (67,3%) termasuk dalam kategori cukup. Terdapat pengaruh positif dan signifikan ARS terhadap waktu tunggu (51,84%), pengaruh positif dan signifikan waktu tunggu terhadap kepuasan pasien (25%), dan total pengaruh ARS terhadap kepuasan pasien (16,79%). ARS dapat menurunkan waktu tunggu secara efektif namun tidak semua metode ARS dapat menurunkan waktu tunggu. Pasien RSAI merasa cukup puas terhadap pendaftaran appointment dan waktu tunggu. Kata kunci: Appointment registration system, kepuasan pasien, waktu tunggu THE INFLUENCE OF OUTPATIENT APPOINTMENT REGISTRATION SYSTEM TO WAITING TIME AND ITS IMPLICATION TO PATIENT SATISFACTIONS Abstract Health improvement can be achieved through accessibility to health services. An increased participants in the health insurance program (JKN) resulted in a long queu in the hospital. This research aim to analize influence of appointment registration system (ARS) to waiting time and patient satisfaction. Research method using patient satisfaction survey in 380 subjects and observation on December 2014 at Al Islam Bandung Hospital. The result was analyzed using structural equation modeling (SEM) and production operation management-quantitative methods (POMQM). The results showed that the implementations of ARS (60,7%), waiting time (59,1%), and patient satisfaction (67,3%) were on moderate category. There was positive and significant influence of ARS to waiting time Â (51,84%), There was positive and significant influence of waiting time to patient satisfaction (25%), and total influence of ARS to patient satisfaction are 16,79%. ARS could decreased waiting time significantly and effectively, but not all ARS methods could do the same. The patients in Al Islam Hospital had moderate satisfaction in appointment registration and waiting time. Â Key words: Appointment registration system, patient satisfaction, waiting timeÂ Updated Version

The Effect of Auditor Commitment on Supply Chain Performance: Moderating Role of Supply Chain Top Management Support Didiet Rachmat Hidayat, Raden; Azis, Yudi; Yunizar, Yunizar; Amzal, Cupian
International Journal of Supply Chain Management Vol 9, No 4 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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The foremost aim of the present study is to examine the influence of internal audit competency along with internal and external auditor and employee commitment to change on the supply chain performance of the audit companies in Jakarta Indonesia. The objectives also include the examination of moderating role of supply chain top management support among the links of internal audit competency, internal and external auditor, employee commitment to change and supply chain performance of the audit companies in Jakarta Indonesia. The data has been obtained by using the questionnaire method while analysis has been made by using the smart-PLS. The results revealed that all the predictors such as internal audit competency, internal and external auditor, and employee commitment to change have a positive association with supply chain performance. The results also showed that the supply chain top management support has positively moderated among the links of internal audit competency and supply chain performance. These findings are provided with the guideline to the upcoming studies along with the regulators while investigating this area in future and formulating the policies on the supply chain performance of the organization.Â

Improving Business Performance through Innovation Strategy and Total Quality Management practice: Survey on the Pharmaceutical Industry In Indonesia Syoemantri, Yuli Fitriyani; Azis, Yudi; Rivani, Irvan; Khaltum, Umi; Sihotang, John
Hasanuddin Economics and Business Review VOLUME 4 NUMBER 3, 2021
Publisher : Faculty of Economics and Business, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v4i3.2203

The main purpose of this research is to analyze the relationship between innovation strategy and Total Quality Management in improving business performance. The object study of this research is pharmaceutical Industries in Indonesia. This research reveals the proper innovation strategy execution and effective implementation of Total Quality Management in business performance improvement. In this context, data collected from 168 managers at 42 firms operating in pharmaceutical industry in Indonesia were analyzed. The partial least squares structural equation modeling (PLS-SEM) method is used to test the hypotheses both of reflective and formative construct with second order/higher order construct in our model of study. The findings support the hypothesis that there is a positive and significant effect of innovation strategy and Total Quality Management on improving business performance of the company. The result of this research will have strategic implications for the company and expect to be used as feedback related to the execution of their innovation strategies and TQM implementation promptly to improve their business performance.

The Management of Power System Reliability in the Offshore Oil and Gas Field Reinhard, Welly; Yulius, Gustav; Sarasi, Vita; Harsanto, Budi; Azis, Yudi; Yunani, Akhmad
MIX: JURNAL ILMIAH MANAJEMEN Vol 13, No 2 (2023): MIX: JURNAL ILMIAH MANAJEMEN
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441//jurnal_mix.2023.v13i1.014

The reliability of electric power systems is needed in offshore oil and gas field operations because disruptions can have a direct impact on oil production, costs, and company profits.Objectives: to determine the evaluation of reliability performance and propose a model for managing the power system reliability of the PHE OSES offshore oil and gas field.Methodology: A case study with data collected through observation, interviews, and analysis of relevant documents.Finding: Reliability in 2015-2016 has not reached the target but from 2017-2021 has reached the target of 97.5%, as well as availability in 2015, 2018, 2019 & 2020 has not reached the target but in 2016, 2017 & 2021 has reached the target of 95%. This resulted in the highest production losses in 2015 at 266,965 and the lowest in 2021 at 21,388 barrels of oil. The model is proposed by combining elements in risk-based asset management method, RCM method, and redesign.Conclusion: In recent years, reliability has been on target but availability is volatile. The model is proposed to maintain reliability & availability on target so that production losses can be minimized.

Improving Business Performance through Innovation Strategy and Total Quality Management practice: Survey on the Pharmaceutical Industry In Indonesia Syoemantri, Yuli Fitriyani; Azis, Yudi; Rivani, Irvan; Khaltum, Umi; Sihotang, John
Hasanuddin Economics and Business Review VOLUME 4 NUMBER 3, 2021
Publisher : Faculty of Economics and Business, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v4i3.2203

The main purpose of this research is to analyze the relationship between innovation strategy and Total Quality Management in improving business performance. The object study of this research is pharmaceutical Industries in Indonesia. This research reveals the proper innovation strategy execution and effective implementation of Total Quality Management in business performance improvement. In this context, data collected from 168 managers at 42 firms operating in pharmaceutical industry in Indonesia were analyzed. The partial least squares structural equation modeling (PLS-SEM) method is used to test the hypotheses both of reflective and formative construct with second order/higher order construct in our model of study. The findings support the hypothesis that there is a positive and significant effect of innovation strategy and Total Quality Management on improving business performance of the company. The result of this research will have strategic implications for the company and expect to be used as feedback related to the execution of their innovation strategies and TQM implementation promptly to improve their business performance.

Analisis Dampak Ekonomi dan Sosial Pembangunan Infrastruktur di Indonesia Amalia, Prita; Suprayogi, Yogi; Azis, Yudi; Hermawan, Wawan; Pamungkas, Eksa; Nurzaman, Adi; Priyono, Anhar Fauzan
Journal of Infrastructure Policy and Management (JIPM) Vol. 4 No. 1 (2021): Journal of Infrastructure Policy and Management (JIPM)
Publisher : PT Penjaminan Infrastruktur Indonesia (Persero)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35166/jipm.401.0015

Infrastructure projects are expected to deliver positive economic and social impact to the community. However, the model to analyze the economic and social impact is still limited. Therefore, this study aims to develop an economic and social impact model to be used for study the impact of infrastructure projects. The research focuses on several case studies of infrastructure projects which guaranteed by Indonesia Infrastructure Guarantee Fund (IIGF) both PPP (Public-Private-Partnership) Scheme and non-PPP Scheme on telco, water, tourism Sector. These sectors are believed to represented the major infrastructure development that cover both local, national, and international perspectives. The analytical method used to measure economic impacts from infrastructure development is a quantitative approach by using following attributes: Sectoral Economic Analysis, Potential Economic Analysis, Growth Accounting, Input-Output Table Analysis, and Statistical Forecasting. While, to analyse the social impact of infrastructure development, quantitative and qualitative approaches are used by In-depth Interview through questionnaire filling technique and Social Impact Assessment (SIA) method. In addition, this study also used legal approach method. The results show various economic impacts of project investment development, both in terms of potential and realization. Meanwhile, in terms of social impacts, there are various community responses to the realization of project development.

Talent Management Phenomenon in Indonesia-Systematic Literature Review Linawati, Diana; Aswad, Muhammad; Azis, Yudi
Jurnal Borneo Administrator Vol. 20 No. 1 (2024): April 2024
Publisher : Puslatbang KDOD Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v20i1.1375

Talent management has attracted substantial attention from industry and academia worldwide. In Indonesia, implementing talent management in the business sector has expanded with business and economic growth. Various organisations, both multinational companies and local companies, have adopted the concept of talent management as part of their human resources management strategy. However, despite this trend, many organisations in Indonesia have yet to embrace talent management fully. This article explores the phenomenon of talent management in Indonesia through a systematic literature review (SLR) approach. A total of 29 articles discussing talent management in Indonesia were examined. It is evident that while talent management is gaining traction in Indonesia, especially compared to neighbouring countries, significant gaps in the discourse surrounding this phenomenon exist in both the public and private sectors

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