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All Journal IMAGE Binus Business Review Jurnal Manajemen Indonesia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal Of Science, Technology & Management (IJSTM) Charity : Jurnal Pengabdian Masyarakat Prosiding Konferensi Nasional PKM-CSR eProceedings of Management Community Service Seminar and Community Engagement (COSECANT) Enrichment: Journal of Multidisciplinary Research and Development MULTIPLE: Journal of Global and Multidisciplinary Majority Science Journal Jurnal Penelitian Pendidikan Indonesia Journal of Global Economic Research International Journal of Accounting and Management Information Systems
Ratna Lindawati Lubis
Telkom University
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Journal : MULTIPLE: Journal of Global and Multidisciplinary

 1 
Towards a Circular Economy Through 9R-Based E-waste Management: A Case Study on the Role of Employees in Indonesia's Financial Services Sector Febe Budianto; Ratna Lindawati Lubis
urn:multiple://2988-7828multiple.v3i84
Publisher : Institute of Educational, Research, and Community Service

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Abstract

This study aims to explore the practices of electronic waste (e-waste) management in the Indonesian banking sector within the framework of the circular economy based on the principles of Refuse, Rethink, Reduce, Reuse, Repair, Refurbish, Remanufacture, Repurpose, and Recycle (9R), as well as to understand the role and challenges of integrating the informal sector into the management system. This research adopts a qualitative case study approach, using in-depth interviews with six informants from large and small banks. The findings reveal that large banks tend to implement formal and systematic policies, while small banks rely on informal initiatives such as reuse and refurbish. Additionally, the informal sector plays a crucial role in collection and recycling but faces structural barriers to formalization. The limitations of this study include the restricted geographic scope and descriptive approach. Therefore, future research is recommended to employ a quantitative method and cover a broader range of regions and actors. From a practical perspective, more inclusive policies are needed to support the integration of the informal sector into a sustainable formal e-waste management system.
Strategy To Improve Briguna Digital Sustainability Performance At Bank Bri In The Regional Area Of Central Java Province & Special Region Of Yogyakarta Candra Setia Barkah; Ratna Lindawati Lubis
urn:multiple://2988-7828multiple.v3i84
Publisher : Institute of Educational, Research, and Community Service

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Abstract

This study aims to formulate a strategy to improve the sustainability performance of BRIGuna Digital in the BRI Regional Office of Central Java and the Special Region of Yogyakarta (DIY), using a mixed methods approach. The research began with interviews and observations involving 23 purposively selected informants, consisting of BRI employees and active BRIGuna Digital users. Qualitative data were analyzed using SWOT and triangulation approaches and then used as the basis for developing a Likert-scale questionnaire. The questionnaire results were analyzed descriptively and used to construct the IFAS and EFAS matrices, which served as the foundation for formulating an adaptive and responsive strategy to enhance BRIGuna Digital's performance. The findings indicate that the main strengths lie in the integrated information system and branch network capabilities, while significant weaknesses are found in technical aspects and user outreach. The IFAS and EFAS results place the company in an aggressive strategy position. An SO (Strengths–Opportunities) strategy was selected, focusing on optimizing internal potential to seize external opportunities. The recommended strategy implementation includes targeting bonafide institutional clients, forming promotional partnerships with business partners, strengthening brand image through digital security, educating non-digital users, updating leads data with regional mapping, adjusting autodebit to salary schedules, tightening screening for payroll-switching debtors, and offering competitive interest rates with flexible tenors. This research provides strategic contributions to the development of sustainable performance in the national digital financial services sector
Co-Authors Abuonji, Paul Astri Ghina Audry Pusparani Candra Setia Barkah Damiao Maia, Graciano Andre Febe Budianto Gai Subagja Suhardja Hanif Ibrahim Haryanto, Denica Ayu Imma Andiningtyas R.S Irni Yunita Khairinia Kusuma, Alvitariani Malik, Agil Reza Maretya, Aldelia Arianti Muhamad, Ghifari Ni Luh Putu Maysaptiari, Ni Luh Nurhabibah, Sinthia P, Kanserhino Dijunito Batara Rasyad, Muhammad Fakhri Sahidan, Sahidan Salam, Salmiya Ismail Sinthia Nurhabibah Sisca Eka Fitria Yuza, Rico Ayatul