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All Journal EkoBis ( Ekonomi & Bisnis ) Al-Iqtishad : Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics) Journal of Economics, Business, & Accountancy Ventura Journal of Business & Banking Journal of Indonesian Economy and Business JPM17: Jurnal Pengabdian Masyarakat Jurnal Riset Bisnis dan Manajemen
Tatik Suryani
STIE Perbanas Surabaya
Religion Arts Humanities Economics, Econometrics & Finance Social Sciences

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ANALISIS PELAYANAN MUTU TOTAL DAN PENGARUHNYA TERHADAP KINERJA USAHA PERBANKAN DI INDONESIA Tatik Suryani; Sri Lestari Kurniawati; Wiwik Lestari
Journal of Indonesian Economy and Business (JIEB) Vol 16, No 3 (2001): July
Publisher : Faculty of Economics and Business, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (276.074 KB)

Abstract

This research explains the implementation of total quality service (TQS) in the banking industry in Indonesia and examines the differences of the implementation between government banks and private banks and also the influence of TQS variables on business performance. By using 32 samples, the result of regression analysis shows that TQS implementation variables significantly influence all banking performance variables, ie. human resources performance, customer satisfaction, service quality and cost performance except in financial performance variable at 5% level of significance. Further, there is significant difference between government banks and private banks in giving responses to their customers. Private banks give better response compared with those of government banks
Dampak Pelatihan dan Pendampingan Manajemen Usaha Terhadap Kinerja Pada Kelompok Usaha Camilan Khas Gresik Rr. Iramani; Tatik Suryani; Mochamad Nurhadi
JPM17: Jurnal Pengabdian Masyarakat Vol 4 No 2 (2019)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpm17.v4i2.1841

Abstract

Tujuan dari pengabdian masyarakat ini adalah untuk meningkatkan pengetahuan serta ketrampilan pengelola camilan khas Gresik.Pelatihan yang diberikan meliputi penentuan harga pokok produk, SOP pembuatan dan pengemasan produk serta pemasaran. Metode yang digunakan adalah pelatihan dan pendampingan. Target peserta dari kegiatan ini adalah rumah tangga penghasil camilan khas Gresik pada sentra opak jepit berlokasi di desa Kedung Rukem. Hasilyang diperoleh dari kegiatan pengabdian masyarakat ini adalah meningkatnya pengetahuan dan ketrampilan pengelola opak jepit yang pada akhirnya berdampak pada peningkatan kinerja usaha opak jepit. 
PERSEPSI NILAI DAN KUALITAS LAYANAN TERHADAP PERILAKU KEWARGANEGARAAN PELANGGAN APLIKASI GO-JEK Trevisia Meinar; Tatik Suryani
Jurnal Riset Bisnis dan Manajemen Vol. 12 No. 2 (2019): Edisi Agustus
Publisher : Faculty of Economic and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (795.693 KB) | DOI: 10.23969/jrbm.v12i2.1657

Abstract

This study aims to determine the effect of perceived value and perceived service quality by Go-Jek application users in Surabaya. The population in this study were all Go-Jek users throughout Indonesia. Samples were taken using a non-probability sampling method that specifically uses a purposive sampling technique. Based on the sampling technique, 200 samples were used in this study using Go-Jek in Surabaya. Data collection was carried out using a questionnaire that was distributed directly to respondents. The statistical method used as data analysis is PLS followed by WarpPLS 6.0. The results showed that customer satisfaction partially influenced mediation in service quality with customer citizenship behavior. In addition, customer satisfaction has a partial mediating effect on the perceived value by customer citizenship behavior
Co-Authors Agnisa Sahrul Riffianto Anggi Novitasari Chairun Nisa Halim Ika Yunia Fauzia Lindiawati Lindiawati May Sumiati Mochamad Nurhadi Rizal Bagus Setiawan Rr. Iramani Rr. Iramani Sri Lestari Kurniawati Trevisia Meinar Wiwik Lestari Yusni Cahyo Nugroho