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All Journal Journal of Tourism and Economic Sintaksis: Publikasi Para Ahli Bahasa dan Sastra Inggris Panggung Kebaikan : Jurnal Pengabdian Sosial
Puput Dewi Anggraeni
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Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Contextual Teaching and Learning: A Practical Approach to Improving Hospitality Students’ Speaking Skills Hana Yulinda Fithriyani; Puput Dewi Anggraeni
Sintaksis : Publikasi Para ahli Bahasa dan Sastra Inggris Vol. 3 No. 2 (2025): Maret : Sintaksis : Publikasi Para ahli Bahasa dan Sastra Inggris
Publisher : Asosiasi Periset Bahasa Sastra Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/sintaksis.v3i2.1514

Abstract

Contextual teaching and learning (CTL) is recognized as a teaching approach rooted in real-world situations. This research aimed to assess whether the application of CTL can enhance the speaking abilities of hospitality students. The study utilized classroom action research with a total of 27 participants. Participants were chosen through a purposive sampling method. Data collection involved three techniques, including tests, observations, and interviews. The assessment tools utilized in this research comprised authentic assessments, observation checklists, and interview questionnaires. The data were subsequently analyzed using reduction analysis techniques. The findings indicated that in the initial test, only 59.26% of students achieved speaking scores above the benchmark score. In cycle 1, there was an improvement of 25.93%, followed by an additional 29.63% increase in cycle 2. This demonstrates that CTL can effectively aid students in enhancing their speaking skills.
Peningkatan Mutu Pelayanan Kesehatan Melalui Training Manner Tenaga Kesehatan RSUD Kardinah Kota Tegal Wiyanti Wiyanti; Puput Dewi Anggraeni; Hana Yulinda Fitriyani
Panggung Kebaikan : Jurnal Pengabdian Sosial Vol. 1 No. 3 (2024): Agustus : Panggung Kebaikan : Jurnal Pengabdian Sosial
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/panggungkebaikan.v1i3.367

Abstract

The success of a hospital in carrying out its functions is marked by the results of quality service. In order for this to be realized, a hospital should be managed professionally by competent human resources and the availability of supporting facilities and infrastructure. One of the factors that influences the success of a hospital is good service quality. Quality health services are health services that can satisfy every user of health services. Another problem faced by partners is negative views of nurses, such as being rude, unfriendly, or unprofessional, which still often appear in the community. When friendliness and attention are absent, a climate of discomfort and reluctance to interact is created, resulting in suboptimal service. Health service providers, in addition to having professional ethics, also need to have good "manners" or etiquette in providing services to service users in this case patients or their families. The importance of the manners possessed by health workers in supporting service quality at Kardinah Hospital, Tegal City because health workers are the spearhead of services provided by the hospital to customers. The success of a hospital in carrying out its functions is marked by the results of quality service quality, one of which is the service provided by health workers
Analisis Customer Engagement Terhadap Kafe Di Kota Tegal Puput Dewi Anggraeni; Tantri Adithia Sabrina
Journal of Tourism and Economic Vol. 4 No. 1 (2021): Edisi 7 Juni 2021
Publisher : STIE Pariwisata API Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36594/jtec/7afvvz16

Abstract

The development of the tourism sector in Indonesia is always accompanied by the development of the hotel industry, tourist attractions, restaurants and cafes, this is a complementary entity between tourist attractions, lodging places and places to eat. The rise of the cafe business in the city of Tegal has made many changes in various fields both social and economic, however it needs to be further investigated about customer engagement in various dimensions and indicators that greatly affect the sustainability and business development of a cafe from the perspective of tourism and hospitality. The purpose of this study was to determine the dimensions of customer engagement of cafes in Tegal City and measure the level of customer engagement based on the dimensions that have been formulated. This research is a quantitative research with descriptive analysis method. The population in this study is the cafe customers, amounting to 30 peoples. The instrument in this study used questionnaires. The results of this study indicate that customer engagement has three dimensions: customer satisfaction, brand trust and brand loyalty. The suggestions is to improve services, maintain product quality and good service. This step is expected to increase customer satisfaction so as to maintain brand trust and brand loyalty of the cafe itself in the future.
Co-Authors Didik Virgiawan Hana Yulinda Fithriyani Hana Yulinda Fitriyani Prasetya Putra Nugraha Tantri Adhitia Sabrina Tantri Adithia Sabrina Wiyanti Wiyanti WIYANTI WIYANTI