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All Journal PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic JSI: Jurnal Sistem Informasi (E-Journal) Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal Teknik Komputer AMIK BSI Cakrawala : Jurnal Humaniora Bina Sarana Informatika Paradigma Bina Insani ICT Journal Jurnal Sistem informasi dan informatika (SIMIKA) Jurnal Infortech Jurnal Inovasi Informatika RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI Bulletin of Computer Science Research Computer Science (CO-SCIENCE) Reputasi: Jurnal Rekayasa Perangkat Lunak Informatics and Computer Engineering Journal SATIN - Sains dan Teknologi Informasi Jurnal Komputer Antartika Information Technology and Systems
Yopi Handrianto, Yopi
Universitas Bina Sarana Informatika
Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Library & Information Science Social Sciences Other

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Journal : Information Technology and Systems

 1 
Analysis of Employee Satisfaction with Helpdesk Websites using Service Quality in Construction Companies Muhamad Raka Fadilah; Yopi Handrianto
Information Technology and Systems Vol. 1 No. 1 (2023): November 2023
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/its.v1i1.91

Abstract

In analyzing employee satisfaction with the website, the main problem is whether the quality of service provided by the building construction company's helpdesk website is adequate. This information involves asking about the extent to which the website can meet the needs and expectations of employees in obtaining the necessary help and information. Helpdesk is a service unit tasked with helping organizations solve problems related to information and communication technology (ICT). This research aims to determine how satisfied employees are with the helpdesk services available at Building Construction Companies and whether these services meet employee expectations. This research uses quantitative research methods, and data collection techniques are carried out using questionnaire surveys. The results obtained show that H1 means that there is a significant influence on user quality, such as in the dimensions of reliability (0.39), Responsiveness (0.42), and Assurance (0.28) on user satisfaction with the helpdesk service system. Meanwhile, the Empathy dimension (0.05) gets a small positive gap value, almost meeting expectations. For the Tangibles dimension (0.59), there is no significant influence on user quality, so these results are quite satisfactory for employee desires and the need to improve service quality on user satisfaction in the helpdesk service system. Factors that influence the effectiveness of a helpdesk system include technical aspects, time management, effective response, and system use. Tangible aspects, such as physical and visual attributes, negatively impact helpdesk effectiveness. Companies must ensure that the helpdesk provides timely and effective responses to meet employee needs. Companies must also ensure that the helpdesk is user-friendly and intuitive so that employees can easily understand and use the helpdesk.
Evaluation of the Service Quality of the Jaticempaka Village Website, Bekasi City, Using the PIECES Method Harna Govin Pratama; Yopi Handrianto
Information Technology and Systems Vol. 1 No. 1 (2023): November 2023
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/its.v1i1.92

Abstract

Government agencies have widely used advances in information technology in the modern era to improve public services. Websites have become one of the popular media for accessing information. Jati Cempaka Village, Bekasi City, is one of the institutions that has implemented websites to provide, convey, and publish public information in the context of good governance. This research aims to understand, analyze, and improve the quality of local government website services to support transparency, community participation, and more efficient and effective services. Provide recommendations for appropriate improvements or enhancements to improve the service quality of the Jati Cempaka Village website so that it can provide better benefits to the community and users. The research method used is the PIECES method, which can be used to review and evaluate information systems in an organization, company, or institution. This method analyzes several aspects: performance, information, economy, security, efficiency, and service. In addition, the PIECES method helps analyze the quality of website services with a structured approach and can provide concrete guidance for necessary improvements. User satisfaction based on the analysis of website quality using the PIECES method, it can be concluded that the quality of website-based information services provided by Jati Cempaka Village, Bekasi City, as a community media is considered good. The results of this research can also guide the authorities in Jati Cempaka Village to improve the quality of their website services to provide better benefits to the community and users.
Design of a Digital Service Information System for Web-Based Wedding Management Invitation System Huda, Alamul; Handrianto, Yopi
Information Technology and Systems Vol. 2 No. 2 (2025): Mei 2025
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/its.v2i2.309

Abstract

The Digital Wedding Invitation Management System provides a modern solution for efficiently managing wedding invitations in digital format. This research is driven by the increasing need for a platform that allows couples to create, manage, and distribute wedding invitations online, in response to contemporary lifestyle changes and the complexities involved in organizing weddings today. This system aims to simplify the invitation process by offering tools that allow couples to personalize and share invitations while enhancing interaction with guests through digital communication features. Developed using Agile methodology, this system benefits from iterative development and continuous user feedback, ensuring that it meets the evolving needs. This system is built on the Laravel framework, known for its scalability and reliability, ensuring a secure and high-performance platform. This research includes various stages, including needs analysis, system design, implementation, and thorough testing to ensure the reliability and quality of the system. The result is a user-friendly and efficient Digital Wedding Invitation Management System, which helps couples manage their wedding invitations easily, reducing the time, effort, and costs typically associated with traditional invitations. This system represents an innovative approach to digital invitation management, providing greater convenience and accessibility for users throughout the wedding planning process.
Co-Authors Achmad Nurhadi Ade Christian Adjat Sudradjat Ahmad Sinnun Alamul Huda, Alamul Aldo Priamnistiko Ali Haidir AlWafi, Muadz Zidan Amrin Amrin Amrin Amrin Anastasiaa Siwi Fatma Utami Andi Nugroho Budi Sanjaya Budi Waluyo Dewi Ayu Nur Wulandari Eka Wahyu Styani Fajar Arrizky Syuhada Ghofar Taufiq Hadi Sukmana, Sulaeman Hariyanto Harna Govin Pratama Henny Destiana Henny Leidiyana Karlena Indriani Latifa, Nurul Robiatul Luci Kanti Rahayu Maisyaroh Muflih, Dzaky Fallah Muhamad Raka Fadilah Muhammad Farhan Muhammad Fatkhul Munir Muhammad Hamdan Sukri Noval, Qibran Omar Pahlevi Pamungkas, Jarseno Panjaitan, Leo Fernando Phindika, Phindika Pratama, Lutfi Fadillah Rusdiansyah Rusdiansyah Santiyana Yulia Santoso Setiawan Saputra, Ilham Thomas Sri Radhitya Murti Mahening Suhar Janti Sutisna, Alifan Widad Tuslaela Wahyu Styani, Eka