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All Journal Jurnal Manajemen Teknologi Journal of Business and Management The Indonesian Journal of Business Administration Jurnal Mirai Management Asia-Pacific Management and Business Application Syntax Literate: Jurnal Ilmiah Indonesia Indikator: Jurnal Ilmiah Manajemen & Bisnis Journal of Islamic Monetary Economics and Finance Ilomata International Journal of Management Ilomata International Journal of Management Action Research Literate (ARL) Journal of Accounting and Finance Management (JAFM) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) Paradoks : Jurnal Ilmu Ekonomi Journal Integration of Management Studies
Hary Febriansyah
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Designing Performance Management System to Increase Customer Satisfaction (Case Study at CV. Viatexindo) Herawati, Silviana; Febriansyah, Hary
Action Research Literate Vol. 8 No. 9 (2024): Action Research Literate
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/arl.v8i9.515

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are crucial to Indonesia's economy, particularly in West Java, where they significantly contribute to GDP and employment.  In West Java, with a population of about 49.9 million, there are over 7 million MSMEs, marking a growth of 5.83% in 2023. The Department of Cooperative and SMEs supports these businesses by managing affairs related to cooperatives, small business licenses, and development programs. The research aims to create a performance management system specifically designed for CV. Viatexindo, a textile microenterprise, in order to improve customer satisfaction through effective employee performance management. Using a combination of qualitative and quantitative approaches, the research investigates the relationship between employee performance and customer satisfaction in a microbusiness environment. The research highlights major weaknesses in company present performance management procedures through extensive analysis, which includes job analysis, the use of Management by Objectives (MBO), and feedback integration. The findings show a strong relationship between staff performance and customer complaints, emphasizing the need for a systematic performance management system. The research presents a complete methodology for incorporating customer input into performance evaluations while emphasizing continual improvement and training. The purpose is to connect staff objectives with company goals in order to decrease customer complaints and increase overall service quality. The research adds to our understanding of performance management in micro-enterprises and gives actionable information for CV. Viatexindo to adopt improvements that could lead to increased customer satisfaction and business growth.
ASSESSING THE READINESS OF FLEXIBLE WORKING SYSTEMS AND EMPLOYEE ENGAGEMENT : THE SIGNIFICANCE OF TRANSFORMATIONAL LEADERSHIP IN MILLENNIAL AND GENERATION Z AT THE DJKN SECRETARIAT Setyoningtyas, Prinindia Rizky; Febriansyah, Hary
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 3 (2024): Edisi September - Desember 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i3.4450

Abstract

The need for bureaucratic reform, digital transformation, and the COVID-19 pandemic encourage the Ministry of Finance to implement a flexible working system in accordance with Minister of Finance Regulation (KMK) No. 416 of 2023. This study focuses on employees in the Secretariat of DJKN, particularly Millennials and Generation Z. This research employs mixed method that involves quantitative and qualitative aspects. The quantitative component used structured questionnaires to collect numerical data on the flexible working system, transformational leadership, and their impact on employee engagement. The qualitative component involved in-depth interviews with key organizational figures. Quantitative data analysis employed moderation regression analysis (MRA) to examine the relationship between the flexible working system and employee engagement, as well as how transformational leadership moderates this relationship. The research findings indicate that the flexible working system has a significantly positive impact on employee engagement, especially among Millennials and Generation Z. Additionally, transformational leadership significantly enhances the effectiveness of the flexible working system. Leaders who inspire and motivate their team members can amplify the positive effects of flexible work arrangements on employee engagement.
The Impact of Exclusive Talent Management Philosophy on Employee Engagement in ABC Company Shahaan, Liediawaty; Febriansyah, Hary
Indikator: Jurnal Ilmiah Manajemen dan Bisnis Vol 8, No 2 (2024)
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/indikator.v8i2.24813

Abstract

This study investigates the effects of exclusive talent management philosophies on employee engagement within Company ABC, a multinational private healthcare corporation. The research focuses on how talent management strategies influence employees' levels of engagement. Company ABC, facing significant business challenges due to its dominant exclusive talent management strategy, emphasizes external recruitment and the development of a small group of high-potential employees. This approach has led to a decline in morale, employee engagement, and perceptions of fairness, as employees feel undervalued and overlooked. Primary data were collected through surveys administered to 104 Company ABC employees, ranging from entry-level to junior managers. The study employs quantitative analysis to assess the relationship between the company's talent management philosophy and employee engagement levels. Pearson Correlation technique was used to analyze the data. Findings reveal a negative correlation between exclusive talent management and employee engagement, indicating that a focus on a small group of employees can lead to feelings of exclusion and decreased motivation across the workforce. The thesis concludes with recommendations for Company ABC to transition to a more inclusive talent management approach. It advocates policies ensuring fair and equal treatment, development opportunities for all employees, and a culture that values diversity and inclusion. These changes are expected to enhance overall engagement, satisfaction, and organizational performance, aligning talent management with long-term business success.
Maturity Assessment of Knowledge Management as A Strategic Tool to Engage Generation Z and Enhance Sustainable Operations: A Case Study of Indonesia’s MRO Company Fahlevi, Mohammad Rheza; Febriansyah, Hary
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i5.59468

Abstract

PT Garuda Maintenance Facility AeroAsia (GMF) faces challenges in organizational knowledge management due to generational shifts or the retirement of experienced employees and the emergence of Generation Z with different learning preferences. Effective Knowledge Management (KM) is key in maintaining operational continuity, driving innovation, and increasing new generation engagement. This research aims to assess KM maturity at GMF from the perspective of Gen Z employees, identify the specific challenges they face, and provide strategic recommendations for KM improvements that support engagement and sustainability. The research used a case study method with a mixed approach. Quantitative data was obtained through the Asian Productivity Organization (APO) KM Assessment Tool survey, while qualitative data was collected through Focus Group Discussions (FGDs), interviews, analysis of open-ended survey responses, and review of company documents. Analysis was conducted using statistical methods for quantitative data and thematic analysis for qualitative data. Results show that Gen Z rated GMF's KM maturity at Level 4 (“Refinement”), but there are still barriers in knowledge access, relevance of KM content, and lack of alignment with Gen Z's digital and interactive preferences. Cultural barriers also hinder widespread KM adoption. This research proposes a multi-pillar strategy to build a vibrant and inclusive KM ecosystem, and provides a framework that can be replicated by other organizations facing similar challenges.
New Ways of Working in the Manufacturing Sector as COVID-19 Pandemic Learning and Its Relevance to Workforce Agility Cornelis, Fransiska Cicilia Pembayun Noviansista; Febriansyah, Hary
International Journal of Management, Entrepreneurship, Social Science and Humanities Vol. 6 No. 2 (2023): January - June Issue
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijmesh.v6i2.1195

Abstract

The performance of manufacturing as the prominent sector decreased because of the COVID-19 pandemic. Nevertheless, it could bounce back its performance quickly right after. The question remains whether new ways of working take part in this agile behavior of manufacturing employees in adapting to such a situation. Even so, what kind of new ways of working could be implemented in manufacturing since this sector has a specific processing system from input to output? Implementing new ways of working practices in manufacturing varies since manufacturing has primary and support activities. First, this paper elaborates on the definition of new ways of working and the feasible practices that could be implemented in manufacturing. They are ICT, flexible work time, flexible workplace, and professional autonomy. Second, this paper uses the triadic reciprocal of social cognitive theory to find the relevance of new ways of working and workforce agility. Furthermore, psychological empowerment plays an important part in implementing new ways of working regarding employee sustainability as a human being who needs intrinsic motivation. The authors conclude with the proposed model that depicts the relevance between new ways of working practices, psychological empowerment, and workforce agility. This study also provides managerial implications in implementing new ways of working in the manufacturing sector.
The Importance of New Ways of Working to Influence Workforce Agility in The Manufacturing Sector for Managing Destructive Situation Cornelis, Fransiska Cicilia Pembayun Noviansista; Febriansyah, Hary
APMBA (Asia Pacific Management and Business Application) Vol. 11 No. 3 (2023)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2023.011.03.1

Abstract

After the COVID-19 pandemic, the manufacturing industry could quickly regain its performance. The question remains whether new ways of working (NWW) contribute to this adaptable behaviour of manufacturing employees. Implementing NWW techniques in manufacturing varies since the production process includes primary and secondary activities. Moreover, Psychological Empowerment plays a role in Workforce Agility in terms of employee sustainability as a human who requires intrinsic motivation to cope with any environment. This study surveyed 233 manufacturing employees in Indonesia and used SEM-PLS to determine the importance of applying NWW for manufacturing to attain its agility, particularly in the human factor. The results indicate that NWW has a positive effect on Workforce Agility. The authors conclude with discussions and the implications of implementing NWW in the industrial sector based on the supported proposed model.
Co-Authors Achmad Ghazali Adhi Waluyo Djati, Adhi Waluyo Al Afghani, Fathur Rahman Aldriyan, Alfi Ameliya, Rena Aurel, Regina Oktaviania Azania, Bela Chairunnisa, Rina Cornelis, Fransiska Cicilia Pembayun Noviansista Fahlevi, Mohammad Rheza Febriani, Nabila Eka Hendrayana, Muhammad Elfriandri Herawati, Silviana Jann Hidajat Tjakraatmadja Lathiva, Nurul Novanantha, Edith Pertiwi, Ruspita Rani Rahmat Taufiq Dwi Jatmika Rozano, Randy Setyoningtyas, Prinindia Rizky Shahaan, Liediawaty Supriarti, Ria Andiani Tjakratmadja, Jann Hidajat Wesley Natanael, Wesley Wialldi, Gland Yusuf Musa, Muhammad