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All Journal Jurnal Abdi Ilmu Jurnal SImetri Rekayasa Prioritas : Jurnal Pengabdian Kepada Masyarakat
Rini Halila Nasution
Universitas Harapan Medan
Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Other

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METODE SERVQUAL DAN QFD DALAM MEMPERBAIKIN KUALITAS PELAYANAN PADA TOKO SEPATU WEST STORE MEDAN Uun Novalia Harahap; Yetti Meuthia Hasibuan; Rini Halila Nasution
Jurnal Abdi Ilmu Vol 12 No 2 (2019): JURNAL ILMIAH ABDI ILMU
Publisher : UNIVERSITAS PEMBANGUNAN PANCA BUDI

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Abstract

In business disciplines, among others, production, sales, supply of goods, and services are the main factors in doing business, especially for customers. If a company creates things that can be handled and can be seen in a tangible form, then these services have no form but can be felt by customers. This should not be underestimated by business people, especially if the company is engaged in the service sector. In a service provider manufacturing business, quality is one of the various elements that must be considered, if the business has a competitive nature against competitors. Quality is considered crucial because it proves the product being sold, not only assessing the use or service, but also the suitability between the buyer and the user in utilizing the goods or services provided and selected. If the products and services offered have quality, then the level of consumer desire will also increase, this is called the provision of good service quality (Servqual). This research is a quantitative study using the Servqual and QFD (Quality Function Deployment) methods. This research was conducted by the authors at the West Store Medan Shoe Store, with the aim of knowing and analyzing the level of customer satisfaction with the quality of service and goods at the West Store Medan store. In this study, the authors carried out a description of each method, the aim was that the validity of the data produced would not be doubted. This research shows that there is still a lack of service at the West Store Medan Shoe Store, including the lack of agility of store employees in responding to buyers, lack of responsibility when serving, insufficient parking and cleanliness, and lack of complete facilities. Keywords: Klinik; BPJS; Quality Function Deployment (QFD; House of Quality (HOQ)
Analisa Kinerja Supply Chain Manajement Dengan Metode Supply Chain Operation Reference (SCOR) di PT. Sumber Jaya Indahnusa COY Rini Halila Nasution; Uun Novalia Harahap; Jumadi Suratman; Farur Reza Nasution; Anggi Pratama
Jurnal Simetri Rekayasa Vol 2 No 1 (2020): Article April 2020
Publisher : Universitas Harapan Medan

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Sumber Jaya Indahnusa COY adalah salah satu perusahaan di Indonesia yang bergerak di bidang pengolahan minyak kelapa sawit dengan daerah pemasaran produk dalam dan luar negeri. PT. Sumber Jaya Indahnusa COY memiliki permasalahan yang berkaitan dengan rantai pasokan perusahaan, dimana sampai saat ini sistem manajemen pengukuran kinerja supply chain masih kurang maksimal. Pengukuran yang dilakukan masih bersifat fungsional-based dimana pengukuran dilakukan di masing-masing divisi atau bagian yang ada di PT. Sumber Jaya Indahnusa COY. adapun solusi atas permasalahan ini yang diupayakan dengan mengukur dan meningkatkan kinerja rantai pasokan perusahaan. Metode penelitian yang digunakan adalah action research. Penyelesaian masalah dilakukan dengan menggunakan pendekatan SCOR (Supply Chain Operations Reference). Dari hasil pengukuran kinerja supply chain dengan menggunakan metode SupplyChain Operation Reference (SCOR) terdapat 28 KPI yaitu 6 KPI untuk perspektif plan, 8 KPI untuk perspektif source, 4 KPI untuk perspektif make, 6 KPI untuk perspektif deliver, dan 4 KPI untuk perspektif return. rata-rata nilai indeks total sebesar 7,42. Berdasarkan traffic light system, nilai indeks tersebut berada pada kategori kuning yang menunjukkan bahwa performansi supply chain PT. Sumber Jaya Indahnusa COY secara keseluruhan belum mencapai performa yang diharapkan meskipun hasilnya mendekati target yang ditetapkan.
ANALISA BIAYA KEGAGALAN TERHADAP KUALITAS MEBEL (FURNITURE) DENGAN METODE COST OF POOR QUALITY DI CV. FAST AKSARA MULTIMEDIA Jumadi Suratman; Yetti Meuthia Hasibuan; Rini Halila Nasution; Sumardi Juniawan Sinaga; Suriandi Suriandi
Jurnal Simetri Rekayasa Vol 2 No 2 (2020): Edisi Oktober 2020
Publisher : Universitas Harapan Medan

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Abstract

CV.Fast Aksara Multimedia is a trading business in the field of furniture furniture that produces elementary student desks, elementary student chairs, teacher desks, teacher chairs, filing cabinets and blackboards. In the production process, there are still various problems including a lot of cutting materials that are not precise in their measurements and receiving raw materials that are not in accordance with company standards. This results in inappropriate products such as elementary school student desks and elementary student chairs. The purpose of this study is to determine the number of products that are not suitable and the costs incurred as a result of these products and can make improvements and reduce products that are not in accordance with the wishes of the company. In this case, the researcher uses the concept of Cost Of Poor Quality in determining internal failure costs and external failure costs in the furniture business. The results of product research that are not in accordance with the company's wishes are 1,068 units with costs incurred of Rp. 293,350,000. As for recommendations for improvements that can be made to reduce the cost of products that are not suitable, reduce precision in the production section and set standards for receiving raw materials and quality control for suppliers.
Co-Authors Alda Febriansyah Chaniago Anggi Muhaimin Anggi Pratama Ardilla Ardilla Deny Satria Farur Reza Nasution Ilhamdi Syahputra Jaka Tri Hadiyatna Jumadi Suratman Rafika Apriani Pratiwi Raymond Christian Silaban Sekar Ayu Ony Ningrum Siregar, Zufri Hasrudy Sumardi Juniawan Sinaga Suriandi Suriandi Uun Novalia Harahap Wan Krisman Hia Yetti Meuthia Hasibuan Yetti Meuthia Hasibuan Meuthia Hasibuan