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All Journal Jurnal Kesehatan Masyarakat dan Lingkungan Hidup PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Ners JURNAL ILMIAH SIMANTEK Jurnal Semesta Sehat
Otniel Ketaren
Universitas Sari Mutiara Indonesia
Religion Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Veterinary

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Journal : JURNAL ILMIAH SIMANTEK

 1 
PERBEDAAN KUALITAS PELAYANAN PADA PASIEN BPJS DAN PASIEN UMUM RAWAT INAP DI RUMAH SAKIT MUHAMMADIYAH MEDAN TAHUN 2019 ODI SUPANDRI; OTNIEL KETAREN; LIA ROSA VERONIKA
JURNAL ILMIAH SIMANTEK Vol 3 No 3 (2019): JURNAL ILMIAH SIMANTEK
Publisher : LP2MTBM MAKARIOZ

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Abstract

Improving the quality of service is one of the most crucial issues in management, include in the government and the private sector. This happens because on the one hand the demans of the community towards improving the quality of services are getting bigger, while on the other hand the practice of service delivery has not experienced significant improvements so that it can have an impact on patient satisfaction. The purpose of this study was to determine the differences in the quality of care for general patients and BPJS’ patients in Muhammadiyah Medan Hospital 2019. The type of this research is correlation descrption with the cross sectional approach, Population used in this study was all inpatient patient Muhammadiyah Hospital in Januari 2019 as 260 people. Sample was a half of the population in this study. Sampling used the slovin formula. In accordance with the results of sample calculations obtained with a sample of 158 respondent with 110 people of BPJS’ patient and 48 people of general patient. Sampling procedure used accidental sampling, was the sampling was carried out in inpatient who happened to meet with researchers at Muhammadiah Medan Hospital. The result showed there is a difference in the service quality of general patients and BPJS’ patients in Muhammadiyah Medan Hospital with p value = 0.01 < 0,05. In connection with this, it is to improve patient satisfaction with services at Muhammadiyah Medan Hospital. It is better for the hospital to improve the quality ot they services especially in tangibles of hospital whose conditions are inadequate.
PENDEKATAN PENETAPAN TARIF RAWAT INAP RUANG VIP DENGAN METODE ACTIVITY BASED COSTING PADA RSUD DELI SERDANG LUBUK PAKAM ELDIN ZAKIAH SIREGAR; OTNIEL KETAREN; JANSEN PERANGIN-ANGIN
JURNAL ILMIAH SIMANTEK Vol 3 No 3 (2019): JURNAL ILMIAH SIMANTEK
Publisher : LP2MTBM MAKARIOZ

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Abstract

The purpose of this study is to increase knowledge about the calculation of inpatient VIP room rates using the activity based costing method, as a comparison tool with inpatient rates that are applied so far and descriptive qualitative method that is by studying the activities, attitudes, views, and ongoing processes.Data analysis methods used are data collection, data reduction, data presentation and conclusion drawing. The results showed that the are expected to be a reference in setting service rates at Deli Serdang Lubuk Pakam Hospital.This research was conducted at Deli Serdang Lubuk Pakam Regional Hospital, located in Jalan Thamrin, Lubuk Pakam Pekan Sub-District, Lubuk Pakam Sub-District, Deli Serdang Regency.The research method used is calculation of inpatient VIP room rates at Deli Serdang Hospital using the activity based costing method was greater when compared to the rates applied so far by the hospital, which was Rp.210,000, - as stated in Perda No. 2 of 2012 concerning Public Service Levies in which there is a Deli Serdang Regional Hospital service tariff because in calculating the activity based costing method with all activities or activities calculated as detailed as possible which is called the calculation of the tariff per unit cost driver.
Co-Authors Adiansyah Agnes Purba Cristina Roos Etty DONAL NABABAN Eka Rizky Fawzi ELDIN ZAKIAH SIREGAR Evawani Martalena Silitonga Exaudi Telaumbanua Fridalina Tarigan Ivan Elisabeth Purba Janno Sinaga JANSEN PERANGIN-ANGIN LIA ROSA VERONIKA Mayrosa Bintang MYRNAWATI CRIE HANDINI ODI SUPANDRI R.Kintoko Rochadi Rita Ahda Rona Verolika Sari Sembiring, Rinawati Sitorus, Mido Ester Taruli Rohana Sinaga Triana Wahyuni Wilda Florent Siregar