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ANALISIS KUALITAS PELAYANAN SUB BAGIAN AKADEMIK (SBA PROGRAM VOKASI UNIVERSITAS INDONESIA Sancoko, Sancoko; Riduansyah, Mohammad; Nofiantoro, Wahyu
Jurnal Vokasi Indonesia Vol. 4, No. 1
Publisher : UI Scholars Hub

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Abstract

Measurement tools service quality is using Serv Quality Method. In this study, we tried to see different gap between students' perceptions of employee performance with the level of interest/expectations of students to an existing service using five indicators Serv Quality. Aspects studied is, reliability aspects, responsiveness aspect, assurance Aspects, empathy aspects, and the tangibles aspects. SBA research object because they become the frontline in shaping the image of the ministry in Program vocational UI. The method used in this research is descriptive analysis method with quantitative approach., ie research that describes a data collection on the observations that have been made. This research activity is a continuation of research since the first semester of 2014/2015 to the first semester of 2015/2016. The population in this study is that students of Administration UI vocational program. Based on the results of this study concluded that there is still a big gap to the five dimensions of Quality Serv.
EFEKTIVITAS APLIKASI i-KURMA DALAM PROSES PEMUTUSANPEMBERIAN PEMBIAYAAN DI PT BANK SYARIAH INDONESIA KC LANGSA DARUSSALAM Nofiantoro, Wahyu; Febriani, Ulfa
Jurnal Vokasi Indonesia Vol. 9, No. 2
Publisher : UI Scholars Hub

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Abstract

The process of terminating the provision of financing in the Banking Financing Operation division at PT Bank Syariah Indonesia KC Langsa Darussalam uses the i-kurma application created by the central PT BSI. The implementation of the i-kurma application is primarily to save time in the process of disbursing financing to improve the performance of work units that carry out financing activities. The purpose of this study was to assess the effectiveness of the implementation of the i-Kurmad application at PT BSI KC Langsa Darussalam. This research is a quantitative research that uses a questionnaire as a data collection technique. This study analyzes the factors that influence the use of the i-Kurma application using a modified DeLone and McLean model. To test the interrelationships between variables will be tested using Structural Equation Model (SEM) using the SmartPLS 3 program. The results obtained state the factors that affect the effectiveness of the i-Kurma application in the process of deciding on financing, including Information Quality (IQ), System Quality ( SQ), Service Quality (SEQ), Use (U), User Satisfaction (US), and Net Benefit (NB). This is corroborated by the results of descriptive statistics which state that these factors have average results per variable which indicate user agreement that the i-kurma application effectively helps users' performance. The practical implication of this research is that the application of i-kurma helps in the process of deciding on the provision of financing. The quality of information is the main factor that has the most influence on the success of the i-kurma information system.
Social environment support to overcome loneliness among older adults: A scoping review Riksa Wibawa Resna; Widianti Widianti; Wahyu Nofiantoro; Rachmayanti Iskandar; Dwi Meilina Ashbahna; Royani Royani; Susi Susilawati
Belitung Nursing Journal Vol. 8 No. 3 (2022): May - June
Publisher : Belitung Raya Foundation, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33546/bnj.2092

Abstract

Background: Loneliness is a problem experienced by most older adults due to internal and external factors. This condition may lead to various physical and psychological health problems, including depression, sleep disturbances, stress, and suicidal ideation. Therefore, exploring social environment support to reduce loneliness is a necessity. Objective: This study aimed to identify various kinds of social support to overcome loneliness in older adults. Methods: A scoping review was performed on studies retrieved from Embase, CINAHL, Cochrane, PubMed, and Google Scholar from 2012 until early 2022. Data were analyzed according to Arksey and O’Malley’s scoping review guideline. Results: Ten studies were systematically selected from 2,410 articles. The analysis indicated that the social environment support, including family support (affection, attention, emotional, motivation, and financial support), friends (peer group, partnership, advice, and appreciation), neighbors (work around the house, society involvement, and emergency), and government support (healthcare facilities and community programs), contribute to loneliness in older adults. Conclusion: The social environment support from families, friends, neighbors, and government may potentially help older adults to reduce their loneliness but need further validation. The variables included in each component also need construct exploration. However, the study findings may serve as basic knowledge for nurses to provide interventions to prevent and reduce loneliness among older adults.
Tingkat Penerimaan Aplikasi Android E-Filing : Analisis Menggunakan Modifikasi Model UTAUT Thesa, Thesa; Nofiantoro, Wahyu
MULTINETICS Vol. 2 No. 2 (2016): MULTINETICS Nopember (2016)
Publisher : POLITEKNIK NEGERI JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/multinetics.v2i2.1180

Abstract

Aplikasi e-filing merupakan salah satu bentuk penggunaan Teknologi Informasi (TI) dalam administrasi perpajakan sebagai pengembangan sistem e-Government di Direktorat Jenderal Pajak (DJP). Penelitian ini bertujuan menganalisis faktor-faktor yang mempengaruhi penerimaan penggunaan e-filing oleh Wajib Pajak dengan menggunakan Model UTAUT (Unified Theory of Acceptance and Use of Technology) yang dimodifikasi. Penelitian yang dilakukan menggunakan data dari 281 responden Wajib Pajak yang tersebar di kawasan Jakarta, Bogor, Depok, Tangerang dan Bekasi (JaBoDeTaBek). Pengujian keterkaitan antar variabel dilakukan dengan menggunakan Structural Equation Model (SEM) menggunakan program VisualGSCA. Hasil penelitian ini menunjukkan bahwa pengaruh Performance Expectancy (PE) terhadap Behavioral Intention (BI) lebih kuat pada pria dibanding wanita. Hal ini berarti bahwa pria lebih berorientasi pada penyelesaian pekerjaan (kecepatan penyelesaian pekerjaan/tugas) dari pada wanita. Pengaruh Effort Expectancy (EE) terhadap Behavioral Intention (BI) lebih kuat pada wanita dari pada pria. Hal ini berarti bahwa Wajib Pajak wanita lebih berorientasi pada proses, dimana suatu sistem atau teknologi akan mudah dioperasikan setelah dipelajari sebelumnya dengan baik.