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All Journal Publisia: Jurnal Ilmu Administrasi Publik Proceeding of the Electrical Engineering Computer Science and Informatics Jurnal Bina Praja Jurnal Vokasi Indonesia Jurnal Administrasi Bisnis Terapan Jurnal Vokasi Indonesia

Anza, Fikri Akbarsyah

Universitas Indonesia

Author-ID : 2708681

Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Articles

Analisis e-service quality pada aplikasi PeduliLindungi selama masa pandemi Covid-19 di DKI Jakarta Laneisha Sherissa; Fikri Akbarsyah Anza
Publisia: Jurnal Ilmu Administrasi Publik Vol 7, No 1: April 2022
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v7i1.7494

PeduliLindungi app is currently a mandatory app to do daily activities during COVID-19. The service quality of the PeduliLindungi app has become a public concern considering that the application is currently used by all people. However, users often have some trouble about PeduliLindungi app services, such as certificate of COVID-19 vaccine takes time to appear on the app, the registration procces usually had a trouble, and the response form PeduliLindungi team regarding the complaints of users tend to be long. Based from the previous problems, this thesis aims to analyse electronic service quality on PeduliLindungi app in DKI Jakarta. The approach used in this research is quantitative, with collection techniques is quantitative method through survey. Interviews and literature study used for supporting data. The results of this study indicate that e-service quality on PeduliLindungi app is in good category. That results proved by four dimensions of e-service quality proposed by Papadomichelaki dan Mentzas (2012), three dimensions are in good category and only one dimension is in bad category. Therefore, this study provides suggestions to Ministry of Health to develop some features and enrich information that makes it easier for users, and to the health center to set a deadline for inputting data on people who are vaccinated.

KEY FACTORS IN IMPLEMENTING KNOWLEDGE MANAGEMENT SYSTEM BASED ON PROJECT MANAGEMENT Fikri Akbarsyah Anza
Jurnal Administrasi Bisnis Terapan Vol 1, No 2 (2019): Jurnal Administrasi Bisnis Terapan
Publisher : Universitas Indonesia

Transformasi digital dalam sektor publik (E-government) telah dilakukan dalam beberapa tahun terakhir. Namun, dari banyaknya proyek TIK yang telah berjalan, hanya 15% proyek TIK ini dapat dikatakan sukses. Banyak proyek yang gagal dikarenakan buruknya strategi dan perencanaan, buruknya manajemen SDM, kurang siapnya pemanfaatan TIK yang akan digunakan, serta tergesa-gesanya implementasi TIK tanpa ada perencanaan dan pengujian yang memadai. Proyek TIK ini sendiri sangatlah memakan banyak biaya, sehingga diperlukan suatu penanganan yang baik dalam pengelolaan proyeknya. Salah satu cara untuk dapat menangani proyek ini dengan baik adalah dengan menggunakan sistem pengelolaan proyek yang dapat mengelola pengetahuan (knowledge) dalam pengerjaan proyek tersebut. Menggunakan pendekatan post-positivism dan menganalisis data primer dari responden dengan aplikasi SEM-PLS, peneliti ingin mencari faktor apa saja yang dapat digunakan untuk dapat meningkatkan pemanfaatan pemakaian knowledge management system yang berbasiskan proyek. Hasil dari penelitian ini menunjukkan faktor Kualitas Sistem, Kualitas Konten, Kualitas Konteks dan Hubungannya, serta Keberkesinambungan Sistem; dapat meningkatkan pemanfaatan knowledge management system berbasiskan proyek yang baik. Dari hasil penelitian ini, didapatkan aplikasi Phabricator adalah Knowledge Management System yang berbasiskan proyek yang cocok untuk dapat diterapkan pada organisasi. Kata kunci: E-government, Manajemen Pengetahuan, Manajemen Proyek, Proyek TIK

Developing E-Government Maturity Framework Based on COBIT 5 and Implementing in City Level: Case Study Depok City and South Tangerang City Fikri Akbarsyah Anza; Dana Indra Sensuse; Arief Ramadhan
Proceeding of the Electrical Engineering Computer Science and Informatics Vol 4: EECSI 2017
Publisher : IAES Indonesia Section

The use of E-Government in achieving good governance has been done by government to serve citizen nowadays. However, not all local government were able to implement it. PeGI that has been used as a benchmark to check government’s readiness rate in implementing E-Government can’t describe all process that need to be assessed in developing local E-Government. Moreover, the emergence of social problems, such as organizational culture and human resource management which inhibits maturation of local E-Government. Therefore, it needs one general maturity framework which capable to guide local government to develop their own E- Government and able to address social problems that arise. This study is the incorporation of previous research results using meta-synthesis method combine with best practice, primary in COBIT 5 that has been adjusted to address a factor of social problems. The design framework begins with identifying the business principle of local government, stakeholders, concerns, requirements, and obstacles; thus, produced a model of maturity framework that has six types stages, eight types dimensions, four types main categories and 69 types sub-category of assessment processes. In the end, after the framework was tested and evaluated, we can conclude this framework already comply with PeGI’s result. From local government who had the best PeGI’s result, they had main problem in social issues and in documenting process. For local government with very low PeGI’s result, they had common constraints related to IT (low understanding of IT governance and IT management, lack of infrastructure, human resources, and understanding how to use IT Master Plan).

PENERAPAN SISTEM INFORMASI KELOLA UI DALAM MENUNJANG BISNIS PROSES PADA DIREKTORAT PENDIDIKAN PUSAT ADMINISTRASI UNIVERSITAS (PAU) UNIVERSITAS INDONESIA Fikri Akbarsyah Anza; Tri Cahyaningsih
Jurnal Vokasi Indonesia Vol 7, No 2 (2019): July-December 2019
Publisher : Program Pendidikan Vokasi Universitas Indonesia

ABSTRAKPenelitian ini membahas tentang penerapan Sistem Informasi Kelola UI di Lingkungan Universitas Indonesia khususnya pada Unit Kerja Direktorat Pendidikan dan Fakultas-fakultas yang berhubungan dengan Direktorat Pendidikan melalui sistem Kelola UI. Tujuan penelitian ini adalah untuk menjelaskan bagaimana penerapan Sistem Informasi Kelola UI pada Direktorat Pendidikan Pusat Administrasi Universitas Indonesia (PAUI) dan keterkaitannya dalam menjalankan bisnis proses Direktorat Pendidikan PAUI. Penelitian ini menggunakan metode pendekatan kuantitatif dengan desain eksplanatif. Teknik yang digunakan untuk pengumpulan data adalah melalui penyebaran kuesioner dan wawancara mendalam serta studi literatur. Analisis penerapan sistem Kelola UI ini menggunakan best practice COBIT 4.1. Fokus Penelitian ini terdapat pada 3 Domain COBIT 4.1 yaitu: Plan & Organize (PO), Acquire & Implement (AI), dan Deliver & Support (DS). Hasil penelitian menunjukan bahwa secara keseluruhan penerapan sistem informasi Kelola UI sudah berjalan baik dan sesuai harapan Direktorat Pendidikan PAUI. Masalah umum yang timbul adalah masalah SDM, keterbaruan informasi, dan evaluasi sistem yang masih rendah.Kata Kunci: Sistem Informasi Manajemen, Sistem Informasi Kelola UI, COBIT 4.1 ABSTRACTThis study discusses the implementation of Information System Kelola UI in the University of Indonesia, especially in the Unit of the Directorate of Education and Faculties related to the Directorate of Education through system information Kelola UI. The aim of this study is to explain how the implementation of Information System Kelola UI at the Directorate of Education, University Central Administration Universitas Indonesia (PAUI), related to the business process at Directorate of Education PAUI. This research uses quantitative approach method with explanative design. The data are collected through the questionnaires, in-depth interviews and literature studies. The analysis of this study is using best practice COBIT 4.1. This research focuses on 3 domains of COBIT 4.1: Plan & Organize (PO), Acquire & Implement (AI), and Deliver & Support (DS). The results showed that overall implementation of information systems Kelola UI has been running well and as expected at Directorate of Education PAUI. Common problems that still occurred was Human Resources, information update, and low concern in system evaluation.Keywords: Management Information System, Information System Kelola UI, COBIT 4.1

MANAJEMEN INTEGRASI SISTEM INFORMASI PERPUSTAKAAN DI LINGKUNGAN UNIVERSITAS INDONESIA DALAM MENUJU PERPUSTAKAAN DIGITAL Fikri Akbarsyah Anza; Mayer Fathmawati
Jurnal Vokasi Indonesia Vol 7, No 1 (2019): Vol. 7, No.1 January-July
Publisher : Program Pendidikan Vokasi Universitas Indonesia

Penelitian ini membahas mengenai manajemen integrasi sistem informasi perpustakaan yang ada di lingkungan Universitas Indonesia (UI) dengan Perpustakaan UI dalam menuju perpustakaan digital. Integrasi yang dilakukan adalah pemindahan koleksi fisik ke satu tempat, pemindahan SDM, serta pemindahan data. Meski integrasi secara fisik telah dilakukan, permasalahan tetap terjadi, baik itu masalah secara pengelolaan, peraturan/kebijakan, maupun masalah terkait TIK. Fokus penelitian ini yaitu menganalisis bagaimana manajemen integrasi sistem informasi perpustakaan yang ada di UI. Integrasi sistem informasi perpustakaan didukung dengan dibangunnya software yang disebut sistem LONTAR (Library Automation and Digital Archive). Dalam penerapannya tidak semua perpustakaan fakultas setuju dengan integrasi tersebut. Hal ini dikarenakan adanya beberapa pertimbangan seperti sulit untuk diakses karena tidak semua fakultas di UI berlokasi di Depok sehingga waktu yang dibutuhkan untuk mencari koleksi menjadi lebih lama. Dalam penelitian ini teori yang digunakan adalah teori interoperabilitas terutama yang berkaitan dengan interoperabilitas organisasi milik Gottschalk & Saether. Hasil dari penelitian ini adalah penerapan integrasi sistem tersebut tidak didukung dengan kebijakan yang ada dari UI sehingga saat ini tidak ada SOP yang jelas mengenai penerapan integrasi sistem informasi perpustakaan di lingkungan UI dengan Perpustakaan UI.Kata kunci: Integrasi Sistem Informasi, Interoperabilitas, Perpustakaan Digital, Arsip

MANAJEMEN INTEGRASI SISTEM INFORMASI PERPUSTAKAAN DILINGKUNGAN UNIVERSITAS INDONESIA DALAM MENUJU PERPUSTAKAAN DIGITAL Anza, Fikri Akbarsyah; Fathmawati, Mayer
Jurnal Vokasi Indonesia Vol. 7, No. 1
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

This research discusses the integration of library information systems at the Universitas Indonesia (UI) with the UI Library to become a digital library. Currently, the integration that carried out is the transfer of physical collections into one place, transfer of human resources, and transfer of data. Even though integration already been done, problems related to that still appear, such as: related to governance, policy, and ITC. The focus of this research is to analyze the integration of library information systems in UI. The integration of library information systems is supported by the construction of software called the LONTAR (Library Automation and Digital Archive) system. In its implementation, not all faculty libraries agree with the integration. This is because there are several considerations such as difficult to access because not all faculties at UI are located in Depok so it takes longer to search the collection. In this research, the theory used is the theory of interoperability, especially related to the interoperability of organizations owned by Gottschalk & Saether. The results of this study is that the implementation of system integration is not supported by existing policies from UI so there is currently no clear SOP regarding the application of library information system integration in UI environment with the UI Library.

PENERAPAN SISTEM INFORMASI KELOLA UI DALAM MENUNJANGBISNIS PROSES PADA DIREKTORAT PENDIDIKAN PUSAT ADMINISTRASI UNIVERSITAS (PAU)UNIVERSITAS INDONESIA Anza, Fikri Akbarsyah; Cahyaningsih, Tri
Jurnal Vokasi Indonesia Vol. 7, No. 2
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

This study discusses the implementation of Information System Kelola UI in the University of Indonesia, especially in the Unit of the Directorate of Education and Faculties related to the Directorate of Education through system information Kelola UI. The aim of this study is to explain how the implementation of Information System Kelola UI at the Directorate of Education, University Central Administration Universitas Indonesia (PAUI), related to the business process at Directorate of Education PAUI. This research uses quantitative approach method with explanative design. The data are collected through the questionnaires, in-depth interviews and literature studies. The analysis of this study is using best practice COBIT 4.1. This research focuses on 3 domains of COBIT 4.1: Plan & Organize (PO), Acquire & Implement (AI), and Deliver & Support (DS). The results showed that overall implementation of information systems Kelola UI has been running well and as expected at Directorate of Education PAUI. Common problems that still occurred was Human Resources, information update, and low concern in system evaluation.

Penyusunan Strategi Pemerintah Kota Depok Penguatan Pelayanan Publik dengan Analisis SWOT Rahayu, Amy Yayuk Sri; Khafian, Nidaan; Rahmayanti, Krisna Puji; Anza, Fikri Akbar; Afra, Syifa Amania
Jurnal Bina Praja Vol 14 No 1 (2022)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.14.2022.175-187

The Depok City One-Stop Integrated and Investment Service (DPMPTSP) has an important role in providing public services in Depok City, especially in licensing services. During the last four years, the trend of investment realization in Depok City showed a positive trend in 2017 and 2018. During the pandemic, investment realization decreased due to the Covid-19 pandemic, but public demand for business permits is still quite high. Of the 77 types of licensing services, during the year 2021, 29,491 licenses have been issued. This shows that DPMPTSP has an important role in providing licensing services in Depok City. During the pandemic, the DPMPTSP requires strengthening licensing services related to increasing investment. The objectives of this research are; How is the strategy for strengthening licensing and non-licensing services at the DPMPTSP through an analysis of the organization's internal and external environmental factors. This study uses a post-positivism approach, which deductively uses the operationalization of the SWOT concept to find IFAS (Internal Factor Analysis Strategies) and EFAS (External Factor Analysis Strategies) scores. The analysis results show that DPMPTSP Depok City has the capital of strengths and opportunities with a convincing score. Thus, it is possible to do an expansion. However, on the other hand, it also has weaknesses and threats that are quite severe, so empowerment is needed in the field of excellent service, cooperation/networking, and increasing digitalization capacity. The recommendation given is that the strengthening of the Depok City DPMPTSP must be directed to minimize weaknesses and threats.

Co-Authors Afra, Syifa Amania Arief Ramadhan Dana Indra Sensuse Fathmawati, Mayer Krisna Puji Rahmayanti Laneisha Sherissa Mayer Fathmawati Nidaan Khafian Sri Rahayu, Amy Yayuk Tri Cahyaningsih

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