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All Journal J-MACC : Journal of Management and Accounting Bisman (Bisnis dan Manajemen): The Journal of Business and Management Planta Simbiosa : Jurnal Tanaman Pangan dan Hortikultura AgriHumanis: Journal of Agriculture and Human Resource Development Studies Adbis : Jurnal Administrasi dan Bisnis Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Jurnal Pengabdian Kepada Masyarakat
LINA BUDIARTI
Department Of Food Crop Cultivation, Lampung State Polytechnic, Bandar Lampung, Lampung 35144, Indonesia
Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Immunology & microbiology Languange, Linguistic, Communication & Media Social Sciences Other

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USAHA MERAIH LOYALITAS PELANGGAN PADA KELOMPOK USAHA JAMAAH MASJID AL ISLAMI MALANG Joko Samboro; Zubaidi Zubaidi; Musthofa Hadi; Heru Utomo; Lina Budiarti; Mohammad Maskan
Jurnal Pengabdian kepada Masyarakat Vol. 12 No. 2 (2025): JURNAL PENGABDIAN KEPADA MASYARAKAT 2025
Publisher : P3M Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/abdimas.v12i2.8585

Abstract

This Community Service Program (PKM) aims to identify the problems faced by small businesses within the congregation of the AL Islami Mosque, RT. 03 RW. 17 Sudimoro, Mojolangu Sub-district, Lowokwaru District, Malang City, and to provide appropriate solutions to improve knowledge and skills in the areas of Service Quality and customer loyalty. The methods used in this PKM are: observation, to observe ongoing activities, interviews, to explore problems and solutions, and simulations, to find the most appropriate solutions to the problems faced. The technology to be implemented in this PKM can be in the form of lectures, meaning participants are gathered in a specific room and given a lecture on Service Quality and Customer Loyalty. It can also take the form of practical guidance and training, discussions of field experiences, or simulations, demonstrating how businesses attract potential customers and ultimately develop loyal customers.
Co-Authors Abdul Waris Ariska Amalia Ayu Sulasari Chofifah Laila Wulandari Destieka Ahyuni Destieka Ahyuni Drs. Joko Samboro Dulbari, Dulbari Erlangga Andi Sukma Heru Utomo Ika Kusumasasti Ita Rifiani Permatasari Jaenudin Kartahadimaja Joni Dwi Pribadi Kartika Indah Permanasari Khodijah Khodijah Kun Mustain Miranda Ferwita Sari Mohammad Maskan Musthofa Hadi Ni Siluh Putu Nuryanti Radhia Jatu Noviarsita Sakti Rena Feri Rena Feri Wijayanti Rizky Kurniawan Murtiyanto Sanita Dhakirah Shinta Maharani Trivena SITI HERLINDA Suwandi Suwandi Tatiana Kristianingsih Tri Yulistyawati Evelina Zubaidi Zubaidi