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All Journal Dekave : Jurnal Desain Komunikasi Visual Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Pendidikan dan Keluarga Jurnal Kajian Pariwisata dan Bisnis Perhotelan Journal of Business on Hospitality and Tourism Jurnal Manajemen Pariwisata dan Perhotelan
Trisna Putra
Universitas Negeri Padang
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Education Social Sciences Other

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Pola Aktivitas Wisatawan di Daya Tarik Wisata Aek Milas dan Legenda Sampuraga Kabupaten Mandailing Natal Andry Paisal; Trisna Putra
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 3 No 2 (2022): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v3i2.47972

Abstract

Aek Milas and the Legend of Sampuraga are one of the leading tourist attractions in Mandailing Natal Regency, North Sumatra, the area of ​​​​this tourist area is approximately 2 hectares, this area is always crowded with visitors on holidays but the presence of visitors in the area is not regular, the accumulation of visitors at one point, and does not yet have a pattern of activity in the area. Setting the pattern of tourist activity in the area is very important so that the tourism potential can be more optimally managed properly, for that it is necessary to design a pattern of tourist activity in that location. From observations and interviews conducted with related parties, it was found that a pattern that made it possible for the friend was suitable, namely the Chaining Loop model. The Chaining Loop pattern is adopted from the tourist travel pattern with the addition of facilities and infrastructure through the 6A concept (Attraction, Amenities, Ancillary, Activities, Accessibilities, Accommodation) that can attract tourists' attention.
WHAT SERVICESCAPES SHOULD BE PRIORITIZED IN THE HOSPITALITY CENTER, UNIVERSITAS NEGERI PADANG? Pasaribu Pasaribu; Trisna Putra; Yuke Permata Lisna
Journal of Business on Hospitality and Tourism Vol 4, No 2 (2018): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (198.125 KB) | DOI: 10.22334/jbhost.v4i2.121

Abstract

The Hospitality Center is one of the business incubators managed by the Faculty of Tourism and Hospitality of the UNP. Currently, the Hospitality Center provides lodging services and will be equipped with other supporting facilities. Consumers who become the market share of this accommodation are University guests, trainees, students and employees, especially those in Padang State University. As one of the business incubators since UNP changed its status to a Public Service Agency, this unit is expected to be one of the pioneers of income generating which can contribute significantly to the income of the UNP. To increase Occupancy and maximize revenue and Hospitality Center, it is necessary to study the servicescape that is needed (Importance) by guests and how the performance (performance) of the servicescape itself has been provided by the manager. This study seeks to assess the level of importance and performance of each item from servicescapes consisting of ambient conditions, spatial layout and functionality, sign, symbol, and artifacts. The purpose of this study is; to determine the level of importance and performance of servicescapes, so that it can facilitate the assessment and help take action on servicescapes that have been analyzed and grouped into importance performance analysis, it can assess the condition of existing servicescapes and can make priority scales future improvements. The research method used in this study was descriptive method with a quantitative approach by distributing questionnaires to 80 guests who had or were staying at the Hospitality Center, Padang State University. The results of the research trials show that there were no declarations from the instruments prepared. The results of the study show that all the attributes of servicescapes belong to the B quadrant (Maintain Achievement), where the level of importance of servicescapes required by guests, has been met by the manager.
Tinjauan Potensi Fasilitas Daya Tarik Wisata Lubuk Paraku Kecamatan Lubuk Kilangan Kota Padang Rani Aprilya Putri; Trisna Putra; Arif Adrian
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 4 No 1 (2023): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v4i1.56472

Abstract

The background of this research is due to the lack of optimal development of the tourist attraction of Lubuk Paraku, Lubuk Kilangan District, Padang City. Lubuk Paraku has less potential to be developed in terms of the 4A tourist attraction indicators, namely Accessibility, Attraction, Amenities, Ancillary Service. This study describes the things that explain how the potential for tourist attraction in Lubuk Paraku, Lubuk Kilangan District, Padang City is based on the potential tourist attractions in Lubuk Paraku.This study uses a descriptive method with qualitative data, and uses a survey method. The data obtained were obtained from interviews, observation, and documentation. In conducting this research, the researchers involved 5 people who became informants in the study consisting of 2 Lubuk Paraku tourism managers, 1 local community member, and 2 visitors from the Lubuk Paraku tourist attraction. Researchers used purposive sampling techniques in conducting research and data analysis was carried out by means of reduction, presentation of data and drawing conclusions. Based on the results of this study, it can be concluded that the tourist attraction of Lubuk Paraku, Lubuk Kilangan District, has the potential to be developed in terms of attractions, such as natural tourist attractions and cultural tourist attractions as well as water and tropical forest tourist attractions along rivers, accessibilities such as access to get to Lubuk Paraku tourist attraction, Amenities such as existing facilities and facilities that can be developed, and Ancillary Services such as additional services and services for visitors while in Lubuk Paraku tourist attraction. With the development of Lubuk Paraku Tourism Attraction, it is hoped that it can have a good and positive impact on the world of tourism, especially in the city of Padang.
The Effect of Bellboy Service Quality on Guest Satisfaction at The Premiere Hotel Padang Rizki Nurzamil Putra; Trisna Putra
JURNAL PENDIDIKAN DAN KELUARGA Vol 15 No 01 (2023): Jurnal Pendidikan dan Keluarga
Publisher : Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jpk/vol15-iss01/1124

Abstract

This research was initiated because of guest complaints about the service at The Premiere Hotel Padang. The aim is to analyze the effect of service quality on guest satisfaction, and is motivated bythere are still many new employees who have not mastered the applicable SOP, limited bellboy workforce so that when the hotel is full it cannot remind guests to carry out health protocols properly. This type of research is quantitative research in the form of causal relationships. Place of research at Premiere Hotel Padang. The research variables are the independent variable service quality and dependent variable guest satisfaction. The population is guests at The Premiere Hotel Padang. Research respondents totaling 100 people were obtained with a non-probability sampling technique. The instrument is a questionnaire which is arranged according to a Likert scale. Test the instrument by means of testing the validity and reliability test. Data were analyzed with basic statistics of research results and data descriptions. Test requirements analysis using normality test, homogeneity test and linearity test. The result is the Quality of Service category does not agree with the percentage of 44%.R square value 0,382 with sig 0,002<0,05 This means that the effect of service quality on satisfaction is 38.2%, while 61.8% is influenced by other factors that have not been studied in this study;
Persepsi Masyarakat Desa Bagot terhadap Desa Wisata Bagot di Kabupaten Samosir Provinsi Sumatera Utara Marlina Situmorang; Trisna Putra; Pasaribu Pasaribu
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 3 (2023): Agustus : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i3.1222

Abstract

The background of this research is the perception of the people of Bagot Village towards Bagot Tourism Village in Samosir Regency which started from the problem that Bagot Village has not been optimized to become a tourism village. And the purpose of this study was to find out how the people of Bagot Village perceive Bagot Tourism Village in Samosir Regency. There are 3 (three) indicators that are seen, namely cognitive, affective, and conative. This type of research is descriptive qualitative data by determining the sample using purposive sampling. The informants of this study were 8 (eight) people. Data collection techniques in research using observation, interviews and documentation. Qualitative data analysis techniques using three ways, namely data reduction, data presentation and conclusion. The research results show that 1). community knowledge of the tourist village, where the community can understand and know the conditions around the tourist village and the problems that occur in the tourist village. 2). From an affective perspective, the people who have been interviewed have responses that show a good attitude towards tourist villages, and 3). From a conative perspective, the community has shown concern for the tourist village, but according to the observations of researchers, the actions taken by the community are only for their own or personal interests.
Analisis Website Promosi di Banyan Tree Bintan Resort Jihan Aulia Fatin; Trisna Putra
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1432

Abstract

Website promotion is a process of increasing visibility, traffic, and online presence which is a way to find and attract potential visitors by listing the website on popular internet directions using Search Engine Optimization and Search Engine Submission. With a more in-depth analysis of the quality of service on the website through the End User Computing Satisfaction (EUCS) method, Banyan Tree Bintan can take more targeted corrective actions to improve interactions with guests, increase guest satisfaction levels, and optimize the communication and interaction goals to be achieved through the website. This research is a descriptive research with Content Analysis approach. This study used a sampling total technique. Data collection was carried out in July 2023. The purpose of this research is to analyze the Banyan Tree Bintan promotional website using the End User Computing Satisfaction (EUCS) method from the aspects of content, accuracy, format, ease of use, and timeliness. The results of this study indicate that the Banyan Tree Bintan website is quite good and does not experience any problems. However, in terms of timeliness, it needs improvement regarding response time and also quick responses.
Pengaruh Pelayanan Dan Fasilitas Terhadap Kepuasan Peserta Kegiatan MICE Di UNP Hotel & Convention Center Fhareldo S. Dillivio; Trisna Putra
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1577

Abstract

This research aims to determine the satisfaction of MICE participants at the UNP Hotel & Convention Center. This research focuses on MICE activities in the form meeting and conference. This research is entitled The Influence of Services and Facilities on the Satisfaction of Participants in MICE at the UNP Hotel & Convention Center. The data collection technique for this research is indirect communication by distributing questionnaires with a Likert scale to meeting and conference participants then the data processed using the SPSS program. This research is a quantitative descriptive with a causal associative approach. The population of this study were people who had participated in meeting and conference activities at the UNP Hotel & ConventionCenter in the period July-December 2022 with a sample of 98 people, and the sampling technique was non-probability sampling with a minimum age of 18 years. There are 2 types of data used in this research, namely primary data and secondary data. The results of this research show that service is in the very good category (80,61%), facilities are in the very good category (74,50%), and participant satisfaction is in the very satisfied category (87,75%). It was found that the R square value was 0.464 with an F count of 41,072 and a significance level of 0.000<0.05 and the t value was 11,529 with a significance level of 0.000<0.05 meaning that variable X influenced variable Y significantly by 46.4%. It was found that the regression coefficient value of the service variable was 0.346 with a significance of 0.000<0.05, which means that every increase of 1 unit of service will increase participant satisfaction by 0.346 units of satisfaction, and the coefficient value of the facility variable was 0.530 with a significance of 0.000<0.05, which means every increase of 1 facility units will increase participant satisfaction by 0.530 satisfaction units.
Atraksi Wisata Berbasis Community Based Tourism (CBT) di Desa Wisata Kubu Gadang Aditya Rizal Pratama; Trisna Putra
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1609

Abstract

Ekor Lubuk Subdistrict where Kubu Gadang is located is the Subdistrict with the lowest population density in Padang Panjang City. Based on that substratum, it’s need to be researching how was the involved of the people to developing the tourism attractions with community based tourism in Kubu Gadang. Therefore, this study aims to see how tourist attractions are focused on community base cultural tourism attractions or community based tourism in Kubu Gadang Village through 5 principles of CBT. This research is descriptive research with qualitative data. as for the data collection techniques used, using the method of observation, interviews dan documentation. This study used a non-random sampling technique with a purposive sampling method involving several informants. The data obtained is reduced by summarizing, selecting and focusing on the things that are important and analyzing the data obtained on the problems studied. The result of this study indicate that there are several field applications related to tourist attractions in Kubu Gadang carried out by the Kubu Gadang village community through 5 CBT principles that sorted from the strongest namely cultural, economic, social, political and environmental principles. which show that tips are carried out by the village community Kubu Gadang tourism in developing their community based tourism attractions (CBT)
Visualisasi Pelayanan Tamu Check In dan Check Out di Hotel Syariah Rangkayo Basa Kota Padang Fachjri Noebel Aqsa; Trisna Putra
DEKAVE : Jurnal Desain Komunikasi Visual Vol 13, No 4 (2023)
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/dekave.v13i4.124089

Abstract

Hotel yang mematuhi syariah dalam operasinya serta penyediaan, pengadaan, dan penggunaan fasilitas dianggap sebagai hotel syariah. Pelayanan di hotel syariah harus memperhatikan beberapa faktor, antara lain greeting serta pelayanan check in dan check out yang berbasis syariah. Untuk itu perlu panduan berupa tata cara terkait dengan yang berbasis syariah tersebut. Gambaran ini yang akan dijelaskan adalah pelayanan check in dan check out di hotel syariah. Metodologi Implementasi yang digunakan untuk pembuatan video visualisasi ini adalah perancangan karya dengan menyusun ide, skenario, storyline dan narasi lalu menyediakan bahan dan alat yang diperlukan untuk kebutuhan produksi, perancangan media, meliputi langkah kerja Pra Produksi, Produksi, dan Post Produksi serta penggunaan software Adobe Premier Pro CC 2017 dan Adobe Photoshop CC 2020. Alhasil, tujuan dari video ini adalah untuk menunjukkan kepada tamu bagaimana cara check in dan check out Hotel Rangkayo Basa Syariah menggunakan bahasa dan tata krama yang bernuansa Islami.
Co-Authors Abdul Rohman Aditya Rizal Pratama Andry Paisal Annisa Eka Gustia Arif Adrian arlet trysedya Excel prima Softian Fachjri Noebel Aqsa Fhareldo S. Dillivio Jeki Martin Jihan Aulia Fatin M. Yudha Al Bukhari Marlina Situmorang Muhammad Mealgie Fii Nidia Wulansari pasaribu pasaribu Rani Aprilya Putri Rizki Nurzamil Putra Septi Putri Rahmi Surenda, Rian Waryono . Yuke Permata Lisna