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Nahardian Vica Rahmawati
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Identifikasi Mutu Pelayanan Perawatan Dan Tingkat Kepuasan Pasien Di Puskesmas Kecamatan Lamongan muhamad ganda saputra; Ajeng Putri Mahfiroh; Faizatul Ummah; Nahardian Vica Rahmawati
Surya : Jurnal Media Komunikasi Ilmu Kesehatan Vol 12, No 1 (2020)
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v12i1.88

Abstract

Background: Pembangunan nasional dibidang kesehatan diarahkan untuk meningkatkan derajat kesehatan serta mutu kehidupan melalui pemerataan pelayanan kesehatan untuk menjangkau seluruh lapisan masyarakat.Objective: Banyaknya pasien yang belum puas dengan pelayanan yang diberikan Puskesmas Lamongan. Tujuan penelitian adalah mengetahui gambaran mutu pelayanan perawatan dan tingkat kepuasan pasien.Design: Desain penelitian ini adalah Deskriptif, sebagai populasi adalah seluruh pasien yang berobat ke Puskesmas Lamongan tanggal 04 sampai dengan 30 Desember 2019. Pengambilan sampel dengan tehnik non probability sampling yakni Consecutive Sampling dengan sampel yang diambil 46 responden.Data Sources: Data diambil menggunakan kuesioner, data terkumpul dilakukan penyuntingan data dan koding selanjutnya dikonfirmasikan dalam bentuk prosentase dan narasi.Result: Hasil penelitian menunjukkan 87,0% atau hampir seluruh responden puas dengan pelayanan petugas, sarana prasarana serta prosedur dan 73,9% atau lebih dari sebagian responden puas dengan ketanggapan, ketepatan waktu, prosedur, sarana prasarana serta jumlah petugas di Puskesmas Lamongan.Dapat disimpulkan bahwa hampir seluruh responden puas dengan pelayanan petugas, sarana  prasarana serta prosedur dan lebih dari sebagian responden puas dengan ketanggapan, ketepatan waktu, prosedur, sarana prasarana serta jumlah petugas di Puskesmas Lamongan. Conclusions: Diharapkan petugas kesehatan dapat memberikan pelayanan yang optimal.
The Relationship between Work Motivation and Nurse Performance at 'Aisyiyah Bojonegoro Hospital Siti Ulfiana; Lilis Maghfuroh; Tjatur Ermitajani Judi; M. Arif Saifuddin; Nahardian Vica Rahmawati; Dadang Kusbiantoro
Jurnal Surya Vol 16 No 1 (2024): VOL 16 NO 01 APRIL 2024
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v16i1.1435

Abstract

Introduction: Motivation can encourage a person to behave in order to achieve goals. The magnitude of motivation depends on each individual. If an employee has high work motivation, the resulting performance will increase. Based on the results of the initial survey, the causative factor is because the incentives received compared to the work done are not worth it, causing a decrease in morale. The purpose of the study was to determine the relationship between work motivation and the performance of nurses at 'Aisyiyah Bojonegoro Hospital. Methods: The research design used correlation analytics with the Cross Sectional design. The research sample was 61 nurses using the Proportionate Stratified Random Sampling technique. The independent variable is work motivation and the dependent variable is performance. Data collection using questionnaires. Results: : The study obtained the results of most nurses who have good work motivation as many as 39 nurses (63.9%), most of the 35 nurses have good performance with a percentage of 57.4% data processing using the SPSS 27 for windows program obtained a value of 0.000 or with a significant value (p value< 0.05) which means that there is a relationship between work motivation and nurse performance at 'Aisyiyah Bojonegoro Hospital. The results of the spearman rank test obtained a correlation coefficient value = 0.595 which means the level of strength of the relationship between 2 moderate variables. Conclusion: The conclusion of this study is that there is a relationship between work motivation and nurse performance, and it is hoped that hospitals will further increase nurses' work motivation so that the resulting performance will also increase. Keywords: Health worker, Knowledge, Occupational Health and Safety (K3)
Co-Authors Ajeng Putri Mahfiroh Dadang Kusbiantoro Faizatul Ummah Lilis Maghfuroh M. Arif Saifuddin muhamad ganda saputra Siti Ulfiana Tjatur Ermitajani Judi