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Ajeng Putri Mahfiroh
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Identifikasi Mutu Pelayanan Perawatan Dan Tingkat Kepuasan Pasien Di Puskesmas Kecamatan Lamongan muhamad ganda saputra; Ajeng Putri Mahfiroh; Faizatul Ummah; Nahardian Vica Rahmawati
Surya : Jurnal Media Komunikasi Ilmu Kesehatan Vol 12, No 1 (2020)
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v12i1.88

Abstract

Background: Pembangunan nasional dibidang kesehatan diarahkan untuk meningkatkan derajat kesehatan serta mutu kehidupan melalui pemerataan pelayanan kesehatan untuk menjangkau seluruh lapisan masyarakat.Objective: Banyaknya pasien yang belum puas dengan pelayanan yang diberikan Puskesmas Lamongan. Tujuan penelitian adalah mengetahui gambaran mutu pelayanan perawatan dan tingkat kepuasan pasien.Design: Desain penelitian ini adalah Deskriptif, sebagai populasi adalah seluruh pasien yang berobat ke Puskesmas Lamongan tanggal 04 sampai dengan 30 Desember 2019. Pengambilan sampel dengan tehnik non probability sampling yakni Consecutive Sampling dengan sampel yang diambil 46 responden.Data Sources: Data diambil menggunakan kuesioner, data terkumpul dilakukan penyuntingan data dan koding selanjutnya dikonfirmasikan dalam bentuk prosentase dan narasi.Result: Hasil penelitian menunjukkan 87,0% atau hampir seluruh responden puas dengan pelayanan petugas, sarana prasarana serta prosedur dan 73,9% atau lebih dari sebagian responden puas dengan ketanggapan, ketepatan waktu, prosedur, sarana prasarana serta jumlah petugas di Puskesmas Lamongan.Dapat disimpulkan bahwa hampir seluruh responden puas dengan pelayanan petugas, sarana  prasarana serta prosedur dan lebih dari sebagian responden puas dengan ketanggapan, ketepatan waktu, prosedur, sarana prasarana serta jumlah petugas di Puskesmas Lamongan. Conclusions: Diharapkan petugas kesehatan dapat memberikan pelayanan yang optimal.
The Relationship of Management Elements to the Quality of Outpatient Medical Record Documents at Nashrul Ummah Islamic Hospital Lamongan Ajeng Putri Mahfiroh; Moch.Fathur Al Mabruri; Dadang Kusbiantoro; Alifin; M. Ganda Saputra; Nihayatul Munaa; Madekhan
Jurnal Surya Vol 16 No 1 (2024): VOL 16 NO 01 APRIL 2024
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v16i1.1434

Abstract

Introduction: The quality of medical record documents is one of the indicators of the quality of hospital services that can be seen from the completeness of a medical record document.  The purpose of this study is to determine the relationship between management elements and the quality of outpatient medical record documents at Nashrul Ummah Lamongan Islamic Hospital. Methods: The design of this study used correlation analytics with a cross-sectional approach. The sample of this study was 60 respondents using random sampling techniques. The independent variable in this study is the management element, while the dependent variable in this study is the quality of medical record documents. Data was collected using a questionnaire, which included knowledge, SOPs, infrastructure facilities, and a checklist of completeness of medical record documents and observations. The analysis data used the chi-square test with a significance level of p<0.05. Results: The results showed that more than a part (63.9%) of well-informed men had complete medical records, and more than a proportion (79.2%) of poorly knowledgeable men had incomplete medical records. More than a part (69.0%) of those who comply with the SOP have complete medical records, while more than a part (74.2%) of those who do not comply with the SOP have incomplete medical records. More than a part (72.4%) of good infrastructure facilities have complete medical records, while more than a part (77.4%) of poor infrastructure facilities have incomplete medical records. The results of the data analysis stated that there was a relationship between the elements of man, method, and material management to the quality of outpatient medical record documents at the Nashrul Ummah Lamongan Islamic Hospital, with values of p=0.001 and p=0.000 <0.05. Conclusion: It is hoped that the results of this study can be material for improvements in human resources, SOPs, and infrastructure facilities related to medical record documents. Keywords: Health worker, Knowledge, Occupational Health and Safety (K3)
Co-Authors Alifin Dadang Kusbiantoro Faizatul Ummah M. Ganda Saputra Madekhan Moch.Fathur Al Mabruri muhamad ganda saputra Nahardian Vica Rahmawati Nihayatul Munaa