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All Journal JURNAL ADMINISTRASI, KEBIJAKAN, DAN KEPEMIMPINAN PENDIDIKAN (JAK2P) Jurnal Pendidikan Dirgantara
Fatimatul Hasanah
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KEPEMIMPINAN KEPALA SEKOLAH DALAM MANAJEMEN KONFLIK DI MADRASAH ALIYAH AL-BADRI GUMUKSARI KALISAT, JEMBER Hasanah, Fatimatul; Amina, Siti
Jurnal Administrasi, Kebijakan, dan Kepemimpinan Pendidikan (JAK2P) Vol 5, No 2 (2024): Desember 2024
Publisher : UNM (Universitas Negeri Makasar)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jak2p.v5i2.66444

Abstract

Kepemimpinan kepala sekolah berperan penting dalam manajemen konflik di sekolah, terutama dalam mencapai tujuan pendidikan. Konflik adalah bagian yang tak terhindarkan dalam lingkungan pendidikan, melibatkan interaksi antara kepala sekolah, guru, dan siswa. Penelitian ini bertujuan untuk menganalisis bagaimana kepemimpinan kepala sekolah Madrasah Aliyah Al-Badri Gumuksari, kalisat Jember dalam mengatasi manajemen konflik yang terjadi. Dengan pendekatan kualitatif, data dikumpulkan melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa kepemimpinan kepala sekolah Madrasah Aliyah Al-Badri Gumuksari Kalisat, Jember menerapkan gaya kepemimpinan demokratis, memberikan ruang bagi semua pihak, termasuk guru dan tenaga kependidikan, untuk menyampaikan pendapat. Kepemimpinan ini efektif dalam mengatasi konflik, termasuk perbedaan pandangan dan kesalahpahaman antara kepala sekolah dan guru. Dengan demikian, kepala sekolah mampu menangani konflik dengan pendekatan partisipatif dan demokratis.
Kepuasan Pelanggan dan Loyalitas Konsumen: Sebuah Literature Review Sistematik terhadap Faktor Penentu dan Hubungannya dalam Konteks Pemasaran Modern Fatimatul Hasanah; Dzurriyatus Sa’diyah M.; Mu’alimin Mu’alimin
Jurnal Pendidikan Dirgantara Vol. 2 No. 4 (2025): November : Jurnal Pendidikan Dirgantara
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jupendir.v2i4.753

Abstract

Customer satisfaction and consumer loyalty are critical issues in modern marketing management, as they play a strategic role in retaining customers and increasing company profitability. With the increasing intensity of business competition, it has become crucial for scientists and practitioners to understand the components that influence customer satisfaction and their impact on loyalty. The purpose of this study is to systematically review the relationship between customer satisfaction and consumer loyalty, as well as to identify the main determinant factors.The research questions are: (1) What are the most influential factors affecting customer satisfaction and loyalty? (2) How is the relationship pattern between satisfaction and loyalty based on previous research findings?. A systematic literature review was conducted using articles from Google Scholar and Publish or Perish (PoP) with keywords consumer satisfaction, consumer loyalty, service quality, price, and customer trust. A total of 27 articles published between 2020 and 2025 were analyzed, and 5 relevant articles were selected for in-depth review. The findings indicate that product quality, service quality, price, trust, and brand image are dominant factors influencing customer satisfaction and loyalty. In conclusion, future research can explore digital and technology-based service contexts as well as more complex mediation and moderation relationships to deepen understanding of customer satisfaction and loyalty.
Co-Authors Dzurriyatus Sa’diyah M. Mu’alimin Mu’alimin Siti Amina