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All Journal INFORMASI Jurnal Siasat Bisnis Policy & Governance Review Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Public Policy Communications BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Jurnal Pendidikan Indonesia (Japendi)
HERI FATHURAHMAN
Universitas Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : BISNIS

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Relationships between Physical Working Environment Employee Well-being, and Employee Commitment in Hospital Management Nadia, Nadia; Fathurahman, Heri
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 24, No. 3
Publisher : UI Scholars Hub

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The purpose of this article is to analyze relationships between physical conditions of the working environment and employee well-being as well as to analyze relationships between employee well-being with employee commitment in a profession that deals intensively with high level of job stress. The study uses a quantitative approach and involves 72 respondents of medical employee in Brawijaya Women & Children Hospital at South Jakarta, taking into account its recent operational establishment and a business specialty in women and children healthcare. Data was collected through a survey in 2012 by using questionnaire as a research instrument. We adopt Likert scaling with data analysis technique uses Rank Spearman method. The hypothesis is tested using Z-test. Exploratory factor analysis confirms that the measurement scales used in this study met the acceptable standards of validity and reliability analysis. Furthermore, the Rank Spearman correlation analysis shows two important findings: first, physical condition of working environment is significantly correlated with employee well-being; second, employee well-being is significantly correlated with employee commitment.
Analysis on Mobile Samsat’s Public Service Quality Kasim, Azhar; Fathurahman, Heri
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 18, No. 1
Publisher : UI Scholars Hub

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Quality improvement in public service has become a major concern in government institutions in their effort to provide the public with maximum service. It is also a major concern for Samsat (One-Roof System) institutions in Jakarta, Bogor, Tangerang, Bekasi (Jabodetabek). The purpose of this study is to analyze the quality level of the service provided by Mobile Samsat units in Jabodetabek. The study uses the quantitative approach in order to illustrate the gap between consumer expectation of public service and consumer perception of the actual service, based on five dimensions: reliability, responsiveness, assurance, empathy, and tangibility. Measurement results of the five dimensions show that customers find the service provided by Mobile Samsat in Jabodetabek to be unsatisfactory.
Co-Authors Abrianto, Diar Dwi Andy Hadiyanto Assyifa Amelia Azzahra Azhar Kasim B. Yuliarto Nugroho Engkus Kuswarno Gumgum Gumelar Fajar Rakhman Hana Hanifah Hasibuan, Muhammad Akbar Irfan Ridwan Maksum K. Y. S. Putri K. Y.S. Putri Muhammad Rahmat Yananda Nadia Nadia Nadia Nadia Nadia Nadia Praventyasar Mutiara Riady, Yasir Umasih Umasih Yesi Andriani Yoga Tri Hutomo