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Analysis on Mobile Samsat’s Public Service Quality Kasim, Azhar; Fathurahman, Heri
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 18, No. 1
Publisher : UI Scholars Hub

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Abstract

Quality improvement in public service has become a major concern in government institutions in their effort to provide the public with maximum service. It is also a major concern for Samsat (One-Roof System) institutions in Jakarta, Bogor, Tangerang, Bekasi (Jabodetabek). The purpose of this study is to analyze the quality level of the service provided by Mobile Samsat units in Jabodetabek. The study uses the quantitative approach in order to illustrate the gap between consumer expectation of public service and consumer perception of the actual service, based on five dimensions: reliability, responsiveness, assurance, empathy, and tangibility. Measurement results of the five dimensions show that customers find the service provided by Mobile Samsat in Jabodetabek to be unsatisfactory.
Bureaucratic Reform and Dynamic Goernance for Combating Corruption: The Challenge for Indonesia Kasim, Azhar
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 20, No. 1
Publisher : UI Scholars Hub

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Abstract

This paper discusses the current government bureaucratic problems in Indonesia that are multi-dimensional and protracted as a vicious circle. Government bureaucracy reform efforts in Indonesia will not be successful if they are still carried out in linear mindset that does not address the root of the problem. This paper also discusses how systemic and dynamic approaches to good governance can create the leverage to get rid of vicious circle in innovative ways. The result is in order to solve this complex and dynamic problem we need more comprehensive strategies which include four major areas, that is, political leadership, public policy harmonization (including rules and regulations), the application of merit system in all government agencies, and anti corruption movement.
Collaborative Governance Strategi Nasional Pencegahan Korupsi (Stranas-PK) di Indonesia: Sebuah Studi Literatur Wijayanti, Anis; Kasim, Azhar
Integritas : Jurnal Antikorupsi Vol. 7 No. 2 (2021): INTEGRITAS: Jurnal Antikorupsi
Publisher : Komisi Pemberantasan Korupsi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32697/integritas.v7i2.858

Abstract

Regarding to corruption as an extraordinary crime, Stranas-PK is created by government as an integrated effort and commitment to eradicating corruption. This descriptive research uses literature review to find out the implementation of Stranas-PK from the collaborative governance’s perspective. The results show that the implementation of Stranas-PK has started practising collaborative governance. However, by Setnas-PK, NGO’s report and research articles, there are still some obstacles to fix, namely: (1) Adjusting the legal framework; (2) Fulfillment of adequate resources; (3) Civil society participation model; (4) Upgrading the involvement of NGO; (5) Increasing the involvement of K/L/PD and (6) Measure the impact.   Abstrak Korupsi sebagai kejahatan luar biasa tidak dapat diberantas oleh satu pihak saja. Peraturan Presiden No.54 Tahun 2018 tentang Strategi Nasional Pencegahan Korupsi (Stranas-PK) merupakan upaya terintegrasi pemerintah sebagai komitmen pemberantasan korupsi di Indonesia. Ini merupakan penelitian deskriptif dengan menggunakan studi literatur untuk mengetahui bagaimana implementasi Stranas-PK dari perspektif pemerintahan kolaboratif menggunakan teori (Emerson & Nabatchi, 2015). Hasil analisis, implementasi Stranas-PK sudah mulai menunjukkan adanya tata kelola kolaboratif di sebagian implementasi aksinya. Namun, berdasarkan laporan Setnas-PK, pengawasan kelompok masyarakat sipil dan beberapa penelitian masih ditemukan beberapa hambatan yang perlu diperbaiki berupa: (1) Penyesuaian payung hukum; (2) Pemenuhan kualitas dan kapasitas sumberdaya; (3) Membentuk model partisipasi masyarakat sipil; (4) Peningkatan keterlibatan aktor non-pemerintah; (5) Peningkatkan keterlibatan K/L/PD dan (6) Mengukur dampak implementasi.
Strategi SDM Polri Mempersiapkan Generasi “Y” di Era Revolusi Industri 4.0 Rifaizal Samual; Azhar Kasim
Jurnal Ilmu Kepolisian Vol 14, No 3 (2020): JURNAL ILMU KEPOLISIAN VOLUME 14 NOMER 3 TAHUN 2020
Publisher : Sekolah Tinggi Ilmu Kepolisian

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Abstract

The Capacity Development of Non-Profit Organizations in the Growth Stage (An Action Research Based on the SSM) Harry Nenobais; Azhar Kasim; Irfan Ridwan Maksum
JKAP (Jurnal Kebijakan dan Administrasi Publik) Vol 20, No 2 (2016): November
Publisher : Magister Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1302.553 KB) | DOI: 10.22146/jkap.18081

Abstract

This research aims in analyzing the capacity development of non-profit organizations in the growth stage through six internal components and four external components at Papuan Pesat Foundation. The approach used in the research is the action research based on the soft systems methodology that consists of two activities that had been done simultaneously, which are the research interest and the problem solving interest (McKay and Marshall, 2001). It fulfills criteria that are systematically desirable and culturally feasible (Flood an Jackson, 1991). Whilst the theory used is according to Brothers and Sherman (2012) that states that there are six internal components that should be strengthened in the growth stage, which are the leadership, the organization’s culture, the role of the board, programs’ extension, the management and infrastructure, the financial sustainable.  Afterwards, according to De Vita, et. al. (2001) there are four organization’s external components that should be maintained, which are the social demographic, the economy/market, the politic and values, and the norms. The result of this research shows the research interest, that the organization needs to be equipped with the transformational leadership, the simple structure design, and the improvement of the role of the board. For the problem solving interest, it needs the working programs’ extension through the correct formulation process, the human resources management, the organization’s financial sustainability. Then the external components which need to be formed are the collaboration among the non-profit organizations, the local government, the private sectors, business activities, politic participations and the public relation.
Peran Desain Kebijakan: Digitalisasi Penyiaran Televisi di Indonesia Budi Agussetianingsih; Azhar Kasim
Kolaborasi : Jurnal Administrasi Publik Vol 7, No 2 (2021): Agustus 2021
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v7i2.5603

Abstract

The research was conducted with the aim of describing the policy of digitizing television broadcasts after the enactment of Law Number 11 of 2020 concerning Job Creation. The policy design tries to look at the design of the concept that was built and the practice to realize the broadcast digitization policy. The researcher uses an approach approach with the type of literature study research. Researchers conducted searches on various secondary data sources which were then processed to be described in the form of a literature study. The researcher conducted a data analysis based on the policy design theory by Birkland (2015) which discussed four elements of policy design, namely objectives, theories, instruments, and policy implementation processes. The results of the study indicate that the policy of digitizing television broadcasts should be stated holistically and its implementation involves the support of stakeholders. The policy design for television broadcast digitization has not yet been carried out with a comprehensive causal theory mapping so that the instruments and implementation processes are not yet ready to build the broadcast industry and the public to switch to digital television. To make this policy a success, this research can help the government to encourage digital technology for mapping important industrial strategies that are future-oriented and protect public needs, increase government incentive support, as well as inclusive involvement from institutions both central and local, as well as local non-government institutions in the transition process. Keywords: policy design, broadcast digitization, television. Penelitian dilakukan dengan tujuan untuk menggambarkan kebijakan digitalisasi penyiaran televisi setelah ditetapkannya Undang-Undang Nomor 11 Tahun 2020 Tentang Ciptakerja. Desain kebijakan mencoba untuk melihat perancangan konsep kebijakan yang dibangun serta praktik untuk mewujudkan tujuan kebijakan digitalisasi penyiaran. Peneliti menggunakan pendekatan kualitatif dengan jenis penelitian studi literatur. Peneliti melakukan penelusuran terhadap berbagai sumber data sekunder yang kemudian diolah untuk di deskripsikan kedalam bentuk studi literatur. Peneliti melakukan analisis data yang didasarkan pada teori desain kebijakan oleh Birkland (2015) yang difokuskan pada empat eleman desain kebijakan, yaitu tujuan, teori kausal, instrumen, dan proses implementasi kebijakan. Hasil penelitian menunjukkan bahwa kebijakan digitalisasi penyiaran televisi seharusnya dirumuskan secara holistik dan implementasinya melibatkan dukungan dari para pemangku kepentingan. Desain kebijakan digitalisasi penyiaran televisi belum diimbangi dengan pemetaan teori kausal yang komprehensif sehingga instrumen dan proses implementasi kebijakan belum sepenuhnya dipersiapkan untuk membangun industri penyiaran dan masyarakat untuk beralih ke televisi digital. Untuk mensukseskan peralihan teknologi digital diperlukan pemetaan strategi industri yang berorientasi masa depan dan melindungi kebutuhan publik, peningkatan dukungan insentif pemerintah, serta keterlibatan secara inklusif dari institusi pemerintah baik pusat dan daerah, serta institusi non-pemerintah daerah dalam proses transisi.
Open Government Data : Open Data Pada Sektor Pendidikan Dalam Mendukung Kebijakan Nadia Mukhlisa; Azhar Kasim
Kolaborasi : Jurnal Administrasi Publik Vol 7, No 2 (2021): Agustus 2021
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v7i2.5489

Abstract

Disruptive technology pushes digitization acceleratingly and impacts on education sector so that the learning process to be more effective and efficient. Many problems arise in the education sector that can be solved by the government’s policy based on data. The purpose of this research is to analyze the concept of open data that plays a role in the evidence-based decision-making process by utilizing e-government. The analysis uses the principle of Open Government where the government increases transparency, accountability, and participation through open data. This study shows data were collected through the literature review method and pays attention to the credibility of the data source. The results show open data development innovations in the public sector especially in the field of education: Dapodik, PD Dikti, and EMIS. Open Government Data was created to support appropriate policies, so it is very important to present open data that must be complete, valid, integrated, and transparent (relate to the quality of school or map of education quality by region).Kemajuan teknologi menciptakan digitalisasi di berbagai bidang yang kemudian mendorong konteks baru dalam model interaksi pendidikan menjadi lebih efektif dan efisien. Berbagai macam permasalahan yang muncul di bidang pendidikan dapat diselesaikan dengan adanya dukungan pemerintah. Dukungan tersebut melalui kebijakan bantuan di bidang pendidikan yang diputuskan berbasis data. Tujuan penelitian adalah menganalisis tentang konsep open data yang berperan pada proses pengambilan keputusan berbasis bukti dengan memanfaatkan e-government. Analisis tersebut menggunakan prinsip Open Government dimana pemerintah meningkatkan transparansi, akuntabilitas, dan partisipasi melalui open data. Data pada penelitian ini dikumpulkan melalui metode literature review dan tetap memperhatikan kredibilitas sumber data. Berdasarkan hasil penelitian menunjukkan adanya inovasi pembangunan open data di bidang pendidikan: Dapodik, PD Dikti, dan EMIS. Open Government Data diciptakan untuk mendukung kebijakan agar tepat, maka sangat penting untuk menghadirkan open data yang lengkap, valid, terintegrasi, dan transparan (transparan mengacu kepada data kualitas sekolah atau peta kualitas pendidikan berdasarkan wilayah).
Strategic Ambidexterity Learning of Innovation Activities: A Study of Indonesian Business Group Leader Retno Kusumastuti; Azhar Kasim; Sudarsono Hardjosoekarto
Policy & Governance Review Vol 2 No 1 (2018): January
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (896.973 KB) | DOI: 10.30589/pgr.v2i1.70

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Competitive advantage refers to the attributes an organization maintains to better perform in comparison to its competitors. According to the Resource Based View, human capital has become a source of competitive advantage. Literatures exploring how strategic leadership leads to ambidexterity practice is still very rare. Ambidexterity practices is about how organizations learn to conduct innovation activities in both exploitative and explorative manner. A prominent leader should have influence on innovation activities in their organization through the decisions they have made. This study analyzed how a corporation had implemented ambidexterity learning practices to create competitive advantage based on the leader’s cognitive map. A leader’s cognitive map is a mental construct that represents the way the leader thinks in order to deal with the prevailing environment. The dynamics of the cognitive leader is portrayed by conversing the entrepreneur’s cognitive map using the Normalized Unit Modeling by Elementary Relationship (NUMBER). This research was conducted with Lippo Karawaci (LPKR) serving as the object of study. LPKR’s success is without a doubt inseparable from the role of its leader. The results of this research show that learning process and ongoing participation based on culture to pursue competitive advantage in ambidexterity practices had occurred in LPKR. Furthermore, this study shows the importance of strategic orientation in ambidexterity learning process through proper management of the company’s resources. The identified strategic directions—human resource, technology, profitability, and entrepreneurship— may be considered as sources of competitive advantage. This research is of significant value as it presents how a big corporation, such as LPKR, constantly creates new opportunities through exploratory and exploitative innovations and learning process simultaneously thereby becoming an ambidextrous organization.
Infodemi Covid-19 dalam Perspektif Open Government: Sebuah Tinjauan Literatur Alexander Arie Sanata Dharma; Azhar Kasim
JIIP: Jurnal Ilmiah Ilmu Pemerintahan Vol 6, No 1 (2021)
Publisher : Program Studi Sarjana (S1) Ilmu Pemerintahan, FISIP, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jiip.v6i1.10372

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Minimnya transparansi pada awal wabah Covid-19 menciptakan misinformasi di ruang publik. Terbentuk infodemi berupa kelimpahan informasi yang membuat masyarakat kesulitan menentukan sumber yang sahih. Penggunaan media sosial membentuk peran signifikan dalam mempengaruhi perilaku publik selama pandemi Covid-19. Pemerintah juga memberdayakan media sosial sebagai strategi komunikasi publik. Diperlukan informasi yang tepat untuk mengenali posisi media sosial pemerintah dalam infodemi Covid-19. Penelitian ini bertujuan untuk memperoleh konteks menyeluruh dari perspektif open government yaitu transparansi, partisipasi, dan kolaborasi sehingga posisi media sosial pemerintah dan infodemi Covid-19 dapat diidentifikasi sehingga mendukung strategi pemanfaatan yang lebih optimal dalam penanganan pandemi. Penelitian ini menggunakan pendekatan kualitatif dan mengumpulkan berbagai praktik pemanfaatan media sosial pemerintah secara umum dan pada konteks Covid-19 di berbagai negara sebagai bahan kajian literatur. Hasil dari studi literatur memperlihatkan bahwa transparansi berkaitan dengan pemanfaatan media sosial pemerintah secara optimal, partisipasi memiliki relevansi dengan sentimen publik mengingat partisipasi memiliki kontribusi pada berkembangnya infodemi, sedangkan ruang lingkup kolaborasi adalah medium interaksi level akar rumput guna mendorong perubahanke arah yang lebih baik. Pemerintah direkomendasikan untuk menayangkan konten secara cepat dan tepat pada platform dengan keberterimaan tinggi, memanfaatkan artificial intelligence, memoderasi komentar buruk (toxic), serta mendorong partisipasi ke arah kolaborasi antara berbagai pihak.
PELUANG DAN TANTANGAN DALAM PEMBANGUNANINDONES~ Permasalahan dan Upaya Mengatasinya Azhar Kasim
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 8, No 2 (2008)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (912.483 KB) | DOI: 10.46730/jiana.v8i2.3623

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Indonesia is experiencing protracted and multi-dimensional predicaments, and ongoingvicious circles in almost all aspects of societal life. The dynamic of existing political, legal,economic and public administration systems are unable to overcome this problem. In order tobreak through these vicious circles innovative public policies as leverages are needed. In ademocratic system, processes of change are initiated by people at the bottom and go up throughthe political mechanism to the policy decision makers. In Indonesia, the democratic politicalprocess does not work effectively. In reality, the process of policy decision making is still dominatedby the ruling elite, therefore, public policy does not reflect the demand of the people butrather the interest of the elite. We need a strong and visionary national leadership for creating andimplementing the process of dynamic capability among the people as stakeholders. Dynamiccapability is the process of thinking ahead, thinking again and thinking across in order to initiatethe process of public policy transformation, especially in the field of a legal system, qualityeducation, and public administration which can facilitate the national development program.