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All Journal YUDISIA : Jurnal Pemikiran Hukum dan Hukum Islam SITEKIN: Jurnal Sains, Teknologi dan Industri Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi Jurnal An-Nur Seminar Nasional Teknologi Informasi Komunikasi dan Industri Journal of Informatics, Electrical and Electronics Engineering INOVTEK Polbeng - Seri Informatika
Arif Marsal
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Religion Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : INOVTEK Polbeng - Seri Informatika

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User Experience Evaluation of e-Puskesmas in Payakumbuh City using the User Experience Questionnaire Method Furqan Anwari; Eki Saputra; Arif Marsal; Mona Fronita; Muhammad Jazman; Syafril Siregar
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 1 (2025): March
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/z7dkt524

Abstract

Puskesmas in Indonesia are responsible for providing primary health services to the local community. The Community Health Centers (Puskesmas) in Indonesia utilise e-Puskesmas, a web-based system that enables electronic data management and patient services. The newest version, e-Puskesmas Next Generation (NG), was made to allow online interactions, but it has had some technical problems, including duplicate medical data and wrong medication dosages because it doesn't have an allergy detection feature. The UEQ method will be used to rate the user experience of e-Puskesmas. The UEQ measures six factors: attractiveness, efficiency, perspicuity, dependability, stimulation, and novelty. Twenty-one people participated in the evaluation, and the results show that all variables were close to neutral. This means that using the system doesn't make people very happy or sad, but instead stays at an average level. This study confirms that, although e-Puskesmas has the potential to be an effective tool, there is still significant room for improvement, especially in terms of feature customisation and user interface. The "poor" score in the benchmark evaluation indicates that significant improvements in the system's design and functionality are necessary to enhance user satisfaction and healthcare service efficiency. It is hoped that these findings can encourage further development that addresses the existing shortcomings and effectively improves the management of health services at the community health centre
Co-Authors Anisah Fitri Bambang Tetuko Eki Saputra Fauzan Luthfi Yaumul Adha Febi Nur Salisah Fiki Fitri Hidayati Furqan Anwari Idria Maita Inggih Permana Megawati Megawati Mona Fronita Muhammad Jazman Muhammad Luthfi Hamzah nanda kusuma Rice Novita Suci Ayu Mawarni Sutoyo Sutoyo Syafril Siregar Wira Mulia, M. Roid Zarnelly Zarnelly