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All Journal Journal of Information System JURPIKAT (Jurnal Pengabdian Kepada Masyarakat)
Yohana Tri Widayati
Universitas AKI
Computer Science & IT Dentistry Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Pengembangan UI/UX Sistem Pengelolaan Inventori Menggunakan Metode Design Thinking Stephanus Widjaja; Adityo Putro Wicaksono; Yohana Tri Widayati; Mohamad Fajarianditya Nugroho; Dhegih Sandeas
JOINS (Journal of Information System) Vol 9 No 1 (2024): Edisi Mei 2024
Publisher : Fakultas Ilmu Komputer, Universitas Dian Nuswantoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/joins.v9i1.10311

Abstract

System development requires an interface design that suits the user, this is so that the system can be used fully without reducing or ignoring its main functions. Dwi Jaya Store which operates in the wholesale and retail product sales sector faces challenges such as managing suppliers which may be more than one supplier, managing product orders to suppliers based on inventory levels, managing product returns to suppliers if there are defects or damage, managing the traffic of goods from main warehouse to shops and report management. Dwi Jaya Store requires an inventory system that is easy to use but does not reduce the performance and function of the system. This research aims to produce a prototype inventory system that users use easily. This research uses the design thinking method, usability testing method, and Figma as a design tool. This research produced a prototype with a usability testing value of 78.4% which was included in the Good Application category.
Pelatihan Peningkatan Kualitas Layanan bagi Komunitas UMKM GIK di Kawasan Kota Lama Semarang untuk Mendorong Kepuasan Konsumen Erawati Kartika; Rahmat Budi Santoso; Yohana Tri Widayati; Yani Prihati; Ita Noviana
JURPIKAT Vol 5 No 4 (2024): Vol 5 No 4
Publisher : Politeknik Piksi Ganesha Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37339/jurpikat.v5i4.3111

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kualitas layanan pelaku UMKM di kawasan Kota Lama Semarang melalui pelatihan service excellence. Permasalahan utama yang dihadapi mitra adalah rendahnya pemahaman mengenai kualitas layanan, belum adanya standar operasional pelayanan, serta keterbatasan keterampilan komunikasi dengan pelanggan. Metode yang digunakan adalah pendekatan partisipatif melalui pelatihan, simulasi, studi kasus, dan pendampingan. Hasil kegiatan menunjukkan bahwa lebih dari 85% peserta mengalami peningkatan pemahaman dan keterampilan dalam memberikan layanan kepada pelanggan. Selain itu, terjadi peningkatan kepuasan pelanggan sebesar 20% setelah pelatihan. Kegiatan ini memberikan dampak positif dalam meningkatkan profesionalisme pelaku UMKM serta memperkuat daya saing usaha di sektor ekonomi kreatif.
Co-Authors Adityo Putro Wicaksono Dhegih Sandeas Ita noviana Kartika, Erawati Mohamad Fajarianditya Nugroho Rahmat Budi Santoso Widjaja, Stephanus Yani Prihati