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All Journal Jurnal Akuntansi & Auditing Indonesia Jurnal Mahasiswa Perpajakan PROFIT : Jurnal Administrasi Bisnis The International Journal of Accounting and Business Society Jurnal Manajemen Teori dan Terapan MIX : Jurnal Ilmiah Manajemen PINISI Discretion Review Jurnal Manajemen Bisnis Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian kepada Masyarakat Jurnal Mahasiswa Mengabdi (JIMAWAbdi)
Rosalita Rachma Agusti
Fakultas Ekonomi Dan Bisnis Universitas Brawijaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Evaluation of Tax Service Application User Satisfaction for Sustainable Service Digitization Ramadhan, Hanifa Maulani; Agusti, Rosalita Rachma
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.2745

Abstract

E-TPT is an android-based application that is used in carrying out public services, especially in the field of taxation. The main service of this application is the online queue menu, but in its implementation the use of this application is still experiencing some problems so that follow-up is needed in overcoming the problem. The purpose of this study was to determine and explain the effect of perceived ease and usefulness on user satisfaction and behavioral interest in using the E-TPT Application. Therefore, research is carried out using quantitative methods and involves a number of theories to evaluate the use of applications, the theoretical models used include Theory Acceptance Model (TAM), Theory Reaction Action (TRA), accompanied by model development which includesPerceived usefulness, Perceived ease of use,Behavioral Intention to Use, and User Satisfaction. Perceived usefulness has a significant effect on user satisfaction, perceived usefulness has a significant but not significant effect on behavioral interest in using applications, and perceived usefulness has a significant effect on behavioral interest in using applications through user satisfaction. Furthermore, perceived ease of use has an insignificant but not significant effect on user satisfaction, perceived ease of use has a significant effect on behavioral interest in using applications, and perceived ease of use has an insignificant effect on behavioral interest in using applications through user satisfaction. User satisfaction has a significant effect on behavioral interest in using the application. Increasing user satisfaction and interest in using this application can be done by developing applications. In the application development process, you can consider the speed of the application in completing work, improve user performance and user convenience in application control as well as conduct research and planning related to the needs of taxpayers on the application.
Co-Authors Alfandia, Nurlita Sukma Ari Darmawan Ari Irawan Ari Irawan Arifin, Layyin Nafisa Aulia Fuad Rahman Bambang Agus Sumantri, Bambang Agus Brillyanes Sanawiri Devi Nur Cahaya Ningsih Devita, Lusy Deasyana Rahma Fatmadika, Dina Haliza, Ananda Nur Hanifa Maulani Ramadhan Heru Susilo Kartika Putri Kumalasari Mirza Maulinarhadi R Mohammad Iqbal Muhammad Al Musadieq, Muhammad Ningrum, Lilyan Puspita Nurbaiti, Ellyn Pramana, Aditya Putra Sanawiri, Brillyanes Sanawiri, Brillyanes Siregar, Marsa Malikiya Zalfaa, Alyaa