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All Journal MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Mimbar Agribisnis: Jurnal Pemikiran Masyarakat Ilmiah Berwawasan Agribisnis Jurnal Manajemen Indonesia Equilibrium: Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Jurnal SOLMA EKONOMIS : Journal of Economics and Business Maspul Journal of Community Empowerment jurnal syntax admiration Indonesian Journal of Cultural and Community Development Journal of Management - Small and Medium Enterprises (SME's) Airlangga Journal of Innovation Management JIWAKERTA: Jurnal Ilmiah Wawasan Kuliah Kerja Nyata Islamiconomic: Jurnal Ekonomi Islam Procedia of Social Sciences and Humanities Manis : Jurnal Manajemen dan Bisnis International Journal Multidisciplinary Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Jurnal Actual Organization Of Economic ( Jago-e)
Tofan Tri Nugroho
Program Studi Manajemen, Universitas Muhammadiyah Sidoarjo
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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DAPATKAH E–SERVICE QUALITY, E–TRUST DAN E–CUSTOMER SATISFACTION BERPENGARUH TERHADAP REPURCHASE INTENTION PADA E–COMMERCE SHOPEE? Anggraini, Helvina Julia; Sari, Dewi Komala; Nugroho, Tofan Tri
Equilibrium : Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Vol 13, No 2 (2024): September
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah (LPPI) Universitas Muhammadiyah Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35906/equili.v13i2.2006

Abstract

ABSTRAKSaat ini hampir semua bisnis bergantung pada platform online seperti web maupun aplikasi untuk terhubung dengan konsumen untuk menawarkan berbagai produk dan layanan atau jasa. Penelitian ini bertujuan mengetahui dapatkah E–Service Quality, E–Trust Dan E–Customer Satisfaction dalam memengaruhi Repurchase Intention Pada E–Commerce Shopee di Kota Sidoarjo. penelitian ini menggunakan pendekatan kuantitatif dengan metode penelitian deskriptif dengan populasinya Pria dan Wanita di Kota Sidoarjo dengan minimal usia 17 tahun dan pernah melakukan pembelian produk pada platform E-Commerce Shopee dengan minimal pembelian sebanyak 2 (dua) kali. Teknik sampling pada penelitian ini dilakukan dengan teknik Non probability Sampling yang berjenis Purposive Sampling dengan jumlah responden sebanyak 100 orang. Teknik pengumpulan data adalah dengan menyebarkan kuesioner dan jawaban akan diukur melalui skala likert. Teknik analisa data menggunakan metode PLS-SEM dengan bantuan software SmartPLS versi 3.0. Hasil penelitian ini menunjukan bahwa E-Service Quality berpengaruh terhadap Repurchase Intention pada pengguna E-Commerce Shopee. E-Trust berpengaruh terhadap Repurchase Intention pada pengguna E-Commerce Shopee. E-Customer Satisfaction berpengaruh terhadap Repurchase Intention pada pengguna E-Commerce Shopee.Kata Kunci: E–Service Quality; E–Trust; E–Customer Satisfaction; Repurchase Intention.ABSTRACTNowadays, almost all businesses rely on online platforms such as web and apps to connect with consumers to offer various products and services. This study aims to determine whether E-Service Quality, E-Trust and E-Customer Satisfaction can influence Repurchase Intention at E-Commerce Shopee in Sidoarjo City. This research uses a quantitative approach with descriptive research methods with the population being Men and Women in Sidoarjo City with a minimum age of 17 years and have purchased products on the Shopee E-Commerce platform with a minimum purchase of 2 (two) times. The sampling technique in this study was carried out using a Non probability Sampling technique of the Purposive Sampling type with a total of 100 respondents. The data collection technique is to distribute questionnaires and the answers will be measured on a Likert scale. The data analysis technique uses the PLS-SEM method with the help of SmartPLS software version 3.0. The results of this study indicate that E-Service Quality affects Repurchase Intention in Shopee E-Commerce users. E-Trust affects Repurchase Intention in Shopee E-Commerce users. E-Customer Satisfaction affects Repurchase Intention in Shopee E-Commerce users.Keywords: E–Service Quality; E–Trust; E–Customer Satisfaction; Repurchase Intention.
Optimalisasi Pelayanan Pelanggan melalui Pemanfaatan Sistem Informasi Manajemen Tofan Tri Nugroho
Journal Actual Organization of Economic Vol. 6 No. 02 (2025): Journal Actual Organization Of Economic (JAGO-E)
Publisher : LPPM STIE Mujahidin Tolitoli

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65212/jago-e.v6i02.173

Abstract

Optimalisasi pelayanan pelanggan pada PDAM Delta Tirta melalui pemanfaatan Sistem Informasi Manajemen (SIM) menjadi fokus penelitian ini. Metode penelitian menggunakan pendekatan kualitatif melalui wawancara, observasi, dan studi dokumentasi. Hasil penelitian mengidentifikasi adanya gap antara harapan pelanggan dengan kualitas layanan yang diberikan, terutama dalam hal keandalan layanan, responsivitas penanganan keluhan, dan transparansi informasi. Solusi yang ditawarkan meliputi pengembangan aplikasi mobile terintegrasi, implementasi sistem ERP, dan pemanfaatan CRM untuk meningkatkan efisiensi dan kepuasan pelanggan. Simpulan penelitian menekankan pentingnya integrasi teknologi informasi dalam menutup gap pelayanan dan mencapai layanan yang optimal dan berkelanjutan.
ANALISIS PERAN MANAJEMEN SUMBER DAYA MANUSIA DALAM MENINGKATKAN PRODUKTIVITAS KERJA DI PT LAMONG ENERGI INDONESIA Risha Anggun Febrianti; Silvana Lucky Yasinta; Tofan Tri Nugroho
Journal Actual Organization of Economic Vol. 6 No. 02 (2025): Journal Actual Organization Of Economic (JAGO-E)
Publisher : LPPM STIE Mujahidin Tolitoli

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65212/jago-e.v6i02.175

Abstract

Penelitian ini bertujuan untuk menganalisis peran manajemen sumber daya manusia (SDM) dalam meningkatkan produktivitas kerja di PT Lamong Energi Indonesia. Manajemen SDM yang efektif diyakini mampu memotivasi karyawan, meningkatkan kompetensi, serta menciptakan lingkungan kerja yang kondusif, sehingga berdampak positif terhadap kinerja perusahaan. Metode penelitian yang digunakan adalah studi deskriptif dengan pendekatan kualitatif dan kuantitatif, melibatkan pengumpulan data melalui wawancara, kuesioner, dan observasi langsung. Hasil penelitian menunjukkan bahwa strategi manajemen SDM seperti pelatihan dan pengembangan, sistem remunerasi, serta komunikasi internal yang baik berkontribusi signifikan terhadap peningkatan produktivitas kerja karyawan di PT Lamong Energi Indonesia. Temuan ini menegaskan pentingnya peran manajemen SDM sebagai faktor kunci dalam pencapaian tujuan organisasi dan keberlanjutan bisnis. Implikasi dari penelitian ini diharapkan dapat menjadi rekomendasi praktis bagi manajemen perusahaan dalam meningkatkan efektivitas pengelolaan SDM demi peningkatan kinerja yang optimal.
Inovasi Pengelolahan Abu Sampah Menjadi Batako Ramah Lingkungan di Sidoarjo Nugroho, Tofan Tri; Harsono, Budwi; Misdiyanto, Misdiyanto; Sonhaji, Muhammad; Maulidvian, Achmad
Jurnal SOLMA Vol. 14 No. 3 (2025)
Publisher : Universitas Muhammadiyah Prof. DR. Hamka (UHAMKA Press)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/solma.v14i3.20934

Abstract

Background: Permasalahan pengelolaan sampah di Kabupaten Sidoarjo masih menjadi isu serius, terutama abu hasil pembakaran sampah rumah tangga yang belum termanfaatkan dan berpotensi mencemari lingkungan. Program pengabdian kepada masyarakat ini bertujuan untuk memberdayakan Pimpinan Cabang Muhammadiyah (PCM) Candi melalui pemanfaatan abu pembakaran sampah sebagai bahan substitusi pembuatan batako ramah lingkungan, sekaligus meningkatkan kapasitas literasi digital dalam pemasaran produk. Metode: Kegiatan ini dilaksanakan dengan menggunakan pendekatan Participatory Action Research (PAR), yang menekankan keterlibatan aktif masyarakat pada setiap tahapan program, mulai dari identifikasi masalah, perancangan kegiatan, pelatihan produksi batako, pemasaran digital, hingga tahap evaluasi. Sebanyak 60 partisipan terlibat dalam kegiatan ini, terdiri atas anggota PCM Candi, masyarakat sekitar, serta dosen dan mahasiswa Universitas Muhammadiyah Sidoarjo. Keberhasilan program diukur melalui peningkatan keterampilan peserta dalam formulasi bahan, pencetakan batako, serta pengelolaan promosi digital. Hasil: Kegiatan ini berhasil meningkatkan keterampilan masyarakat dalam memproduksi batako ramah lingkungan dan memanfaatkan abu pembakaran sampah sebagai bahan substitusi. Produk yang dihasilkan dimanfaatkan untuk pembangunan SD Muhammadiyah 1 Candi. Pelatihan literasi digital juga mendorong promosi dan penjualan produk melalui media sosial dan website, sehingga tujuan pemberdayaan masyarakat berbasis limbah tercapai. Kesimpulan: Dengan demikian, program ini berkontribusi pada pengurangan pencemaran lingkungan, peningkatan kapasitas masyarakat, dan pembentukan usaha berkelanjutan berbasis limbah.
PERAN CONTENT MARKETING, ONLINE CUSTOMER REVIEW DAN SOCIAL MEDIA MARKETING DALAM MEMPENGARUHI MINAT BELI KONSUMEN CAKEABLE SIDOARJO Romadhoni, Mega Putri Auliya; Sari, Dewi Komala; Nugroho, Tofan Tri
Manis: Jurnal Manajemen dan Bisnis Vol 9 No 1 (2025): MANIS : Jurnal Manajemen dan Bisnis
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/manis.9.1.59-76

Abstract

Penelitian ini dilakukan untuk mengetahui apakah terdapat pengaruh Content Marketing, Online Customer Review dan Social Media Marketing terhadap Minat Beli Konsumen Cakeable Sidoarjo. Metode penelitian ini menggunakan jenis pendekatan kuantitatif dengan populasinya adalah konsumen dan calon konsumen Cakeable Sidoarjo. Teknik pengambilan sampel menggunakan metode non - probability sampling melalui pendekatan purposive sampling dengan banyaknya responden sejumlah 100 konsumen. Metode pengumpulan data melalui penyebaran kuesioner dan jawaban diukur menggunakan skala likert. Analisa data dilakukan dengan metode Partial Least Square (PLS) menggunakan software SmartPLS 3.0. hasil penelitian membuktikan bahwa Content Marketing berpengaruh terhadap Minat Beli konsumen Cakeable Sidoarjo, Online Customer Review berpengaruh terhadap Minat Beli konsumen Cakeable Sidoarjo, Social Media Marketing berpengaruh terhadap Minat Beli konsumen Cakeable Sidoarjo.
Islamic Crowdfunding Model for Accelerating Asset Growth in Sharia Cooperatives: A Case Study of KSBB Diah Krisnaningsih; Ninda Ardiani; Tofan Tri Nugroho; Dyah Ayu Nur Aini; Dian Maharani Saputri
Islamiconomic : Jurnal Ekonomi Islam Vol 16, No 2 (2025)
Publisher : Universitas Islam Negeri Sultan Maulana Hasanuddin Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32678/ijei.v16i2.986

Abstract

This study analyzes the implementation of sharia loan crowdfunding at Koperasi Syariah Berkah Bersama (KSBB) as an innovative financing model to accelerate asset growth and the accumulation of third-party funds (DPK) in non-bank financial institutions. Using a qualitative case study approach, data were collected through in-depth interviews with KSBB management, members, and beneficiaries (shahibul maal and mudharib), supported by observations of the KSBB Universe platform and relevant documentation. The findings reveal that the adoption of sharia crowdfunding significantly increased KSBB’s assets from IDR 513 million in 2020 to IDR 6.9 billion in 2023 (growth of 1,350%) through the use of WhatsApp-based crowdfunding, and further to IDR 13.8 billion in March 2024 (growth of 150%) after the introduction of the KSBB Universe platform. Key success factors include KSBB’s hybrid role as a consumer cooperative, sharia financing provider, and crowdfunding operator; the application of syariah contracts (murabahah, mudharabah, musyarakah); strict project feasibility analysis; strong community trust and religious values; and the adoption of a digital platform that enhances transparency and accessibility. However, challenges remain in terms of members’ financial literacy, limited regulatory frameworks for cooperative-based crowdfunding, and the need for stronger human resource capacity. The study contributes theoretically by extending the discourse on sharia crowdfunding beyond fintech startups into cooperative-based models, and practically by offering insights into how cooperatives can adapt crowdfunding mechanisms to strengthen financial sustainability and promote sharia-based financial inclusion in Indonesia.
Consumer Interaction, Perception, and Decision: An Observational Study of Visitor Behavioral at Kopi Luwak Cikole: Interaksi, Persepsi, dan Keputusan Konsumen: Studi Observasi Perilaku Pengunjung di Kopi Luwak Cikole Cindy Berliana Febriyanti; Chintya Sari Monica Putri; Inggrit Putri Admadaraja Admadaraja; Nadine Marsha Zerlinda; Tofan Tri Nugroho
Procedia of Social Sciences and Humanities Vol. 9 No. 1 (2026): International Conference of Fostering Sustainable Economic Growth and Innovatio
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/76bven83

Abstract

This study aims to analyze the impact of interactions and consumer perceptions on the purchasing decisions of visitors at Kopi Luwak Cikole, Bandung. The background of this research is due to the growing trend of coffee tourism and changes in people's lifestyles that make cafes a place for social gatherings as well as a recreational facility. The methodology used was a descriptive qualitative approach through direct observation, short interviews, and documentation. Research findings indicate that the way visitors interact with each other, communicate with staff, and engage on social media can contribute to a better shopping experience. Consumers' perceptions regarding the natural environment, the service provided, the taste offered, and the available facilities also influence their desire to buy coffee and revisit. Visitors not only evaluate the quality of the products, but also pay attention to the emotional experience as well as the comfort at the place. The combination of social interaction and positive perceptions has been proven to strengthen purchasing decisions. This study is expected to serve as a reference for café managers in improving services and marketing strategies that focus on consumer experience. Highlights: Active communication among visitors and staff generates positive emotional shopping experiences. Favorable evaluations of natural environments and educational facilities dictate buying choices. Integrated recreational concepts foster higher patron loyalty and subsequent revisit intentions. Keywords: Behavioral Dynamics, Emotional Engagement, Educational Facilities, Destination Management, Revisit Intentions
Analysis of Marketing Strategies in Maintaining the Competitiveness of J&C Cookies Bandung: Analisis Strategi Pemasaran dalam Mempertahankan Daya Saing J&C Cookies Bandung. Putri Indra Wahyu Ningsih; Tofan Tri Nugroho; Imelda Priska Rahayu; Wanda Amalia; Muhammad Faisal Ardiansyah
Procedia of Social Sciences and Humanities Vol. 9 No. 1 (2026): International Conference of Fostering Sustainable Economic Growth and Innovatio
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jt7j0x23

Abstract

General Background The food and beverage industry faces increasing market competition driven by corporate expansion and evolving consumer demands. Specific Background J&C Cookies Bandung operates within this dynamic market by implementing a 4P marketing mix framework covering product, price, place, and promotion. Knowledge Gap Although marketing mix performance is widely studied, empirical research analyzing specific 4P implementations to sustain competitive advantage in the cookie industry remains limited. Aims This study analyzes the marketing strategies applied by J&C Cookies Bandung to maintain business competitiveness. Results Findings from focus group discussions, direct observation, and documentation reveal that offering high-quality preservative-free products, setting quality-aligned prices, utilizing direct and digital distribution channels, and running active social media promotions significantly strengthen market presence. Novelty This work establishes a structured evaluation of omnichannel distribution combined with premium quality positioning for specialized local food enterprises. Implications The study demonstrates that systematic management of 4P elements directly enhances customer loyalty, brand awareness, and long-term business sustainability in competitive sectors. Keywords: Marketing Strategy, Marketing Mix, Competitiveness, Food Industry, J&C Cookies Bandung. Key Findings Highlights Premium preservative-free product diversification strengthens customer trust and brand differentiation. Value-based pricing combined with omnichannel distribution enhances market accessibility and consumer loyalty. Active digital promotion drives brand awareness and sustains competitive position in the food market.
Effect of green promotion, green products and brand awareness on the decision to purchase Le Minerals in the Pasuruan region Edwin Dwi Kusharianto; Tofan Tri Nugroho; Dewi Komala Sari
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.28321

Abstract

This study aims to examine the influence of green promotion, green products, and brand awareness on purchasing decisions for Le Minerale products in the Pasuruan region. A quantitative approach was employed using purposive sampling, involving 96 respondents who had previously purchased Le Minerale products. Data were collected through structured questionnaires and analyzed using multiple linear regression with SPSS. The results indicate that green promotion, green products, and brand awareness each have a positive and significant effect on purchasing decisions. Collectively, these variables explain 67.2% of the variance in purchasing decisions, highlighting the importance of environmentally oriented marketing strategies and strong brand recognition in influencing consumer behavior. The findings suggest that consumers are more likely to purchase Le Minerale products when they perceive the products as environmentally friendly and are familiar with the brand. This study contributes to the understanding of green marketing by demonstrating the combined role of environmental promotion, sustainable product attributes, and brand awareness in shaping purchasing decisions. Future research is recommended to include broader geographical coverage and additional variables to provide a more comprehensive understanding of consumer purchasing behavior. Keywords: Green Promotion; Green Product; Brand Awareness; Purchasing Decision; Le Minerale; Pasuruan; Green Marketing
Pengaruh Gaya Hidup, Kepercayaan Konsumen, Dan Nilai Yang Dirasakan Terhadap Minat Beli Thrift Shop di Sidoarjo Dewi Komala Sari; Nur Laila Maulidyah; Tofan Tri Nugroho
Airlangga Journal of Innovation Management Vol. 5 No. 2 (2024): Airlangga Journal of Innovation Management
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/ajim.v5i2.57719

Abstract

The purpose of this study was to determine the effect of lifestyle, consumer trust, and perceived value on consumer buying interest in Thrift Shop products in Sidoarjo. This research uses a quantitative approach with the population being Generation Z and who have purchased Thrift Shop products in Sidoarjo. The sampling technique of this research was carried out by non-probability sampling method with purposive sampling technique with a total of 102 respondents. The data source collection technique used in this study is primary data using an online questionnaire through Google form media and disseminated through social media. Based on the results of this study, it proves that Lifestyle affects purchase intention, consumer trust affects purchase intention and perceived value affects Thrift Shop purchase intention in Sidoarjo. Customers consider the perceived value of Thrift Shop to be good, thus having an impact on buying interest. Perceived value makes sense to consumers, encouraging high buying interest in thrift shop products The managerial implications of the discussion and analysis results in research on lifestyle consumer trust and perceived value in thrift shop products in the functional and symbolic dimensions are expected to be useful for interested parties, especially for second-hand clothes sellers. This study implies that consumers have a perceived value related to the quality and benefits of the products they will get. So, this has implications for consumers in making decisions to buy thrift shop products
Co-Authors Anastasya Putri Hidayat Andy Wahyu Saputra Anggraini, Helvina Julia Bagus Adi Prasetyo Budwi Harsono Chintya Sari Monica Putri Cindy Berliana Febriyanti Dewi Komala Sari Diah Krisnaningsih Dian Maharani Saputri Dianita Agil Insani Dita Diah Nyorismawati Dyah Ayu Nur Aini Edwin Dwi Kusharianto Eko Hardiansyah Fariz Akbar Maulana Indiarto Fitri Feby Suwarno Hidayat, Anastasya Putri Imelda Priska Rahayu Indriyani, Risa Inggrit Putri Admadaraja Admadaraja Intan Rohma Nurmalasari Khairunisa Aprilia Putri Kirbrandoko Kirbrandoko M. Firman Fachrizzal Maretha , Sindy Diva Maulidvian, Achmad Misdiyanto Misdiyanto, Misdiyanto Muhammad Faisal Ardiansyah Muhammad Yani, Muhammad Mukhamad Najib Nadine Marsha Zerlinda Ninda Ardiani Nur Laila Maulidyah Putri Indra Wahyu Ningsih Risha Anggun Febrianti Romadhoni, Mega Putri Auliya Satrio Sudarso Silvana Lucky Yasinta Sonhaji, Muhammad Suranto Suranto Tsabita Karima Tsabita Karima Wanda Amalia Wulandari, Sintiya Ayu Yani , Muhammad