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All Journal CommIT (Communication & Information Technology) JETT (Jurnal Elektro dan Telekomunikasi Terapan) JITTER (Jurnal Ilmiah Teknologi Informasi Terapan) JURIKOM (Jurnal Riset Komputer) eProceedings of Applied Science
Muhammad Barja Sanjaya, Muhammad Barja
Telkom University
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Journal : jurikom jurnal riset komputer

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Rekayasa Informasi Untuk Mendukung Keberlangsungan Proses Service Level Management Aditya, Bayu Rima; Sanjaya, Muhammad Barja
JURIKOM (Jurnal Riset Komputer) Vol 7, No 2 (2020): April 2020
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (243.467 KB) | DOI: 10.30865/jurikom.v7i2.2012

Abstract

The main component of the entire strategy in Service Level Management (SLM) as a service provider is shown by implementing the Service Level Agreement (SLA). The service provider has to always guarantee that SLA which is indeed determined for a customer is achieved and fulfilled. The thing causing a failure in fulfilment of SLA is the expectation of business that is categorized in high indication while SLA establishment is still in progress, so it is indicated that there is a difference of perception between business and IT paradigm. The aim of this study is to build a framework to facilitate the achievement of a balance between the expected quality for the customer as the receiver party and the service which is offered by a service provider. The methodology which is applied in this study is by using an approach of informationengineering that consists of planning the analysis of related vision, planning of the technology effect, analysis of critical success factor, analysis of problem and purpose, as well as the identification of business area. The research which is conducted has given an obvious perspective paradigm in general that an integrated information system is indeed needed into the implementation of SLM to complete the significance among the functional divisions in a company
Co-Authors Adi Satria Pangestu Aditya, Bayu R Angga Anjaini Sundawa Aritakalam Aritakalam Ayu Aulia Novianti Cahyana Cahyana Elis Hernawati Hari Setiyani Hetti Hidayati Jonathan Juniko Kevin Fernanda N Patrick Adolf Telnoni Reza Budiawan, Reza Rivhaldy Dwi Saputra Suryatiningsih Widalan Sutrisno Surenggana Yuwanda Fajar Apriyanda