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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer INFORMAL: Informatics Journal Jurnal Tekno Kompak Jurnal Informasi dan Teknologi INFORMASI (Jurnal Informatika dan Sistem Informasi) Jurnal Teknologi Informasi dan Komunikasi JUSTIN (Jurnal Sistem dan Teknologi Informasi) Joutica : Journal of Informatic Unisla Bidik : Jurnal Pengabdian kepada Masyarakat Journal Community Service Consortium Jurnal Ilmiah Sistem Informasi "JAMASTIKA" Jurnal Mahasiswa Teknik Informatika Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Rekayasa Sistem Informasi dan Teknologi
Muflihah, Yusrida
Universitas 17 Agustus 1945 Surabaya
Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Public Health Social Sciences

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Journal : INFORMAL: Informatics Journal

 1 
PENERAPAN CASCADING BALANCE SCORECARD DALAM PEMBUATAN PETA STRATEGI TI (STUDI KASUS: DIREKTORAT SISTEM INFORMASI UNIVERSITAS 17 AGUSTUS 1945 SURABAYA) Yusrida Muflihah; Agus Hermanto
INFORMAL: Informatics Journal Vol 4 No 3 (2019): INFORMAL - Informatics Journal
Publisher : Faculty of Computer Science, University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/isj.v4i3.14751

Abstract

The application of IT at the University 17 Agustus 1945 Surabaya has not received special attention because the role of information technology is only seen as a business supporter and not a major business. These conditions cause several problems related to the management of information technology at the University 17 Agustus 1945 Surabaya, namely: (1) the application of information technology governance is not optimal, (2) the function of information technology does not yet have a clear strategic and objective direction, (3) The role and employee responsibilities within the Information Systems Department are clearly defined. The purpose of this study is to create an information technology strategy map by applying the cascading balance scorecard process. In achieving the research objectives, ten cascading balance scorecard stages will be carried out, namely analyzing division objectives, identifying the relevance of divisions, identifying customer divisions, identifying division activities, tabulating outputs, identifying customer outcomes, lowering corporate strategy targets to the Division, compiling a strategy map, and determining KPI as well as strategic initiatives. The results of this study are IT strategy maps that show an increase in information technology user satisfaction that will lead to improved performance in conducting academic / non-academic operational activities. In support of increasing IT user satisfaction, IT mastery strategies are needed by all university human resources and enhancing relationships with IT vendors. Whereas in supporting the improvement of the performance of academic / non-academic operational activities, information systems and optimization of IT asset management need to be supported
Analisis Kesenjangan Antara Pengguna dan Penyedia Elitag Yusrida Muflihah; Agyl Ardi Rahmadi; Jessica Angelina Gatur; Ahmad Alfianto
INFORMAL: Informatics Journal Vol 8 No 2 (2023): Informatics Journal (INFORMAL)
Publisher : Faculty of Computer Science, University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/isj.v8i2.29548

Abstract

The Elitag service is a single point of application used by University Lecturers on August 17 1945 to provide teaching through courage to students. Elitag Services has a role in helping lecturers deliver material, conduct attendance and discussions boldly. Elitag's services have increasingly gained value since distance lectures were held during the Covid-19 pandemic. However, the provision of Elitag services cannot be separated from several problems, including: 1) there is a gap between the expectations and perceptions of Elitag service users, 2) the Service Level Agreement (SLA) for Elitag services does not yet explain service requirements regarding capacity, performance and service availability, 3 ) minimum level of service evaluation. Seeing this problem, it is necessary to carry out an error analysis among Elitag service users and Elitag service providers. This research focuses on Service Level Management (SLM) which can ensure that agreements made are in accordance with customer needs, meetings between Elitag Service users and Elitag Service providers can be minimized. Referring to ITIL, the first stage that needs to be carried out is to conduct a survey using the SERVQUAL method to determine the expectations and perceptions of service users, then review the current conditions of Elitag Service SLM based on the dimensions of the SERVQUAL method. The research results show that there is a gap between the expectations and perceptions of service users, namely that the expectations of service users are higher but not in accordance with the perceptions of service users. This is indicated by the overall average score of -0.58, with the highest gap score in the responsiveness dimension (-0.73) and the lowest gap score in the Tangibles dimension (-0.43). This score shows that there is a gap but it is not significant
Co-Authors Aditya Putra Wardhana, Dimas Admadja, Elang Agus Hermanto Agustina, Fitria Rahma Agyl Ardi Rahmadi Ahmad Alfianto Audilla Candra Deny, Ridho Isrida Yul Arifiana Januantoro, Ardy Jessica Angelina Gatur maulana, rachmad Muhammad Rizky Narulita, Luvia Friska Nur Ibrahim, Alif Ramadhan Pramana, Gito Rahma, Nabilatur Rizal Nuryahya Siswoyo Siswoyo suwoto, Yogo Mahardika Tony Dwi Susanto Utama, Aditya Nanda Wardhani, Mila Widya Yoses, Agustinus Frinsen Farrelino