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Organization Readiness For ICT Implementation In In-House Hotel Booking Systems (Study Case: Zest Hotel Sukajadi) Haifa Aliya Jahida; Yuliani Dwi Lestari; Nenden Dianawati
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 3 (2025): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i3.7946

Abstract

Hotels are increasingly exploring digital transformation by developing in-house booking systems as an alternative to Online Travel Agencies (OTAs). While OTAs enhance market reach and occupancy rates, their high commission fees and limited pricing control impact revenue management. Additionally, technical issues such as data synchronization errors create operational inefficiencies. To mitigate these challenges, some hotels, like Zest Hotel, implement hybrid systems that integrate both OTA and direct booking methods to improve system compatibility and customer engagement. Using qualitative research methods and NVivo for thematic analysis, this study identifies seven key factors influencing ICT adoption in hotels: leadership management, employee competence, organizational culture, structure, resource allocation, strategic alignment, and innovation. Despite limitations in scope, the findings provide a framework for understanding ICT adoption in hotel booking systems. Future research could explore trends such as cybersecurity, artificial intelligence, hotel segmentation, and business sustainability.
Agile Mindset as a Microfoundation of Dynamic Capabilities and Organizational Agility in SMEs: A Decade of Evidence Herdiansyah Gustira Pramudia Suryono; Gatot Yudoko; Yuliani Dwi Lestari
Image : Jurnal Riset Manajemen Vol. 13 No. 2 (2025): May 2025 - October 2025
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.2025.191

Abstract

This study synthesizes a decade of empirical evidence on how Dynamic Capabilities (DC), Organizational Agility (OA), Agile Mindset (AM), and Firm Performance (FP) interact in small and medium enterprises (SMEs). Although dynamic capabilities and organizational agility are widely studied, existing research largely overlooks the cognitive and behavioral conditions that enable these capabilities to function effectively. Using a systematic literature review of 61 peer-reviewed articles (2014–2025) following PRISMA 2020 protocol, with thematic synthesis and VOSviewer bibliometric mapping, this study finds that organizational agility mediates the DC–FP relationship in 55.7% of reviewed studies, but only when an agile mindset is present. Among studies examining agile mindset, 73.7% confirmed its role as a behavioral moderator rather than a standalone variable. This review proposes that sustainable agility in SMEs demands both structural dynamic capabilities and the deliberate cultivation of agile mindset through leadership development and learning-oriented practices.