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PENGARUH PELAYANAN TABUNGAN BAJAPUIK TERHADAP KEPUASAN NASABAH PT. BANK PERKREDITAN RAKYAT GUGUK MAS MAKMUR KECAMATAN GUGUK KABUPATEN 50 KOTA SUMATERA BARAT Ryan Pratama Putra; Lena Farida
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 3, No 2: WISUDA OKTOBER 2016
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Service is each every activity or action which can on the market by an on the side of other party, what abstract basically and do not result the ownership of any. While Gronroos in Tjiptono ( 2005) expressing that service represent process consisted of to by with refer to abstract activity (ordinary intangible) but do not have to always became of by interaction of among/between customer/ client of employees and, resource and service, goods or physical, and system service, what is provided by as solution for cutomer/ client problem. Hasibuan defining service as service gift activity from an on the side of of other party. good service is done/conducted affablely, is fair quickly, and with good ethics so that comprehend satisfaction and requirement for accepting it. Client satisfaction in principle is complacence got by client of because getting value service, in this case is bank. Assess value can come from product, service, or something that have the character of emotion.This research is done/conducted in Prosperous BPR Guguk Mas, Jl. Tan Malaka Km. 14 Market of Dangung-Dangung of Regency 50 Town. West Sumatra. As for reason chosen BPR Guguk Mas. Target of this Research is conducted to know influence of service to client satisfaction. In this research is methodologies used by is quantitative and descriptive with program SPSS, where sampel used by that is client and as source of information is party HRD, Front of Office and Manager marketing. To determine sampel use formula Slovin, method of sampling by accidental is sampling. Technics of data collecting of through, observation and kuesioner.From result analyse data covering validity test, reabilitas, and linear regresi modestly, quality of service to client satisfaction. Each owning indicator which each other be interconnected and have an effect on positive to satisfaction of client of at in BPR Guguk MasKeyword: service excellent and the Client Satisfaction.
Analisis Kelengkapan Form Resume Medis Pasien Rawat Inap BPJS Di RSJ Prof. HB. Saanin Padang Nurmaines Adhyka; Ryan Pratama Putra; Indri Mayani; Sevia Etika Ambarsari; Tara Hafizah; Utari Nurul Fajri; Muthia Azzahra
Jurnal Kabar Masyarakat Vol. 1 No. 2 (2023): Mei : JURNAL KABAR MASYARAKAT
Publisher : Institut Teknologi dan Bisnis Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1326.792 KB) | DOI: 10.54066/jkb-itb.v1i2.236

Abstract

The medical resume form is a summary of all patient care and treatment that has been carried out by health workers signed by the doctor. The completeness of medical resume filling in Psychiatric hospital Prof. HB. Saanin Padang only reaches 80% from the 200 patient each month. The purpose of this study was to analyze the completeness of medical resume written by the doctor in Psychiatric hospital Prof. HB. Saanin Padang. The Data collection techniques using observation, documents and interviews. Using 200 medical resumes sample in January 2023 patients. The results showed that the highest percentage of incompleteness was found in the discrepancy between the DPJP's signature and the stamp on the patient's medical resume by 5%. Adding to this the errors in the placement of writing primary diagnoses with secondary diagnoses by 5%. The conclusion that the highest incompleteness occurs is the discrepancy between the DPJP's signature and the stamp. Suggestions from researchers are conducting socialization by preparing TOR coordination with the field of Education and Training.
Media Pembelajaran Interaktif Pada Materi Klasifikasi Hewan untuk Siswa Sekolah Dasar I Made Dedy Setiawan; Ryan Pratama Putra; Putu Sugiartawan
Jurnal Ilmiah Pendidikan dan Pembelajaran Vol. 6 No. 3 (2022): Oktober 2022
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jipp.v6i3.56641

Abstract

Dalam kegiatan pembelajaran di kelas, peserta didik kurang mampu memahami materi pelajaran tentang klasifikasi hewan. Sementara guru masih menggunakan metode pembelajaran konvensional dalam menyampaikan materi ajar kepada peserta didik menggunakan buku ajar dengan metode ceramah, tanpa memanfaatkan media pembelajaran yang relevan, sehingga pembelajaran menjadi kurang menarik. Tujuan penelitian ini adalah untuk merancang sebuah media pembelajaran interaktif yang layak diimplementasikan. Pengembangan media pembelajaran interaktif menggunakan model pengembangan ADDIE dengan subjek penelitian sebanyak 32 orang. Metode pengumpulan data dengan observasi, wawancara, dan kuisioner. Data selanjutnya dianalisis secara kualitatif dan kuantitatif. Berdasarkan hasil uji ahli konten diperoleh persentase skor 80,25% dengan kualifikasi baik, hasil uji ahli media dan desain diperoleh persentase skor 88,75% dengan kualifikasi baik, serta hasil uji coba kelompok diperoleh persentase skor 85, 83% dengan kualifikasi baik. Berdasarkan hasil penelitian dapat disimpulkan media pembelajaran interaktif tentang klasifikasi hewan dinyatakan valid dan layak digunakan dalam kegiatan pembelajaran di kelas 3 sekolah dasar.