James D.D. Massie
Universitas Samratulangi Manado

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Journal : JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI

PENGARUH SUASANA KAFE, KUALITAS PELAYANAN DAN KEANEKARAGAMAN PRODUK TERHADAP LOYALITAS KONSUMEN DI BROWNICE BEVERAGE AND PASTRY Mandei, Jissi M. V.; Massie, James D.D.; Soepeno, Djurwati
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 8, No 4 (2020): JE VOL 8 NO 4 (2020)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1051.662 KB) | DOI: 10.35794/emba.v8i4.30785

Abstract

Abstrak: Persaingan yang semakin luas menyebabkan harus adanya strategi pemasaran yang dapat membuat usahanya tetap berkembang. Supaya berhasil, perusahaan harus melakukan tugasnya melebihi pesaing dalam memuaskan konsumen sasaran agar menjadi loyak kepada mereka. Tujuan penelitian ini adalah untuk mengetahui pengaruh suasana kafe, kualitas pelayanan, dan keanekaragaman produk terhadap loyalitas konsumen di Brownice Beverage and Pastry. Penelitian ini merupakan penelitian asosiatif dengan metode kuantitatif dengan populasi sebanyak 100 responden dan menggunakan teknik purposive sampling. Pengumpulan data menggunakan kuesioner. Analisis data statistik menggunakan analisis regresi linear berganda, uji hipotesis menggunakan uji F dan T. Hasil penelitian menunjukkan bahwa, 1. Secara simultan suasana kafe, kualitas pelayanan dan keanekaragaman produk berpengaruh positif dan signifikan terhadap loyalitas konsumen di Brownice Beverage and Pastry. 2. Secara parsial suasana kafe berpengaruh positif dan signifikan terhadap loyalitas konsuen di Brownice Beverage and Pastry. 3. Secara parsial kualitas pelayanan berpengaruh positif dan signifikan terhadap loyalitas konsumen di Brownice Beverage and Pastry. 4. Secara parsial keanekaragaman produk berpengaruh positif tetapi tidak signifikan terhadap loyalitas konsumen di Brownice Beverage and Pastry.Kata kunci: Suasana Kafe, Kualitas Pelayanan, Keanekaragaman Produk, Loyalitas Konsumen
A STUDY OF PATRON-CLIENT RELATIONSHIP BETWEEN FISHERMAN AND SUPPLIER IN KEMA Humbas, Jeniffer G.; Massie, James D.D.; Wangke, Shinta J.C.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 3 (2021): JE. Vol 9 No 3 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/emba.v9i3.34741

Abstract

 A patron-client relationship is an ongoing relationship, often contractual, in which a powerful or influential person provides rewards and services to a lesser and weaker person in return for loyalty and support, and may also include a reciprocal exchange of some services. This study aims to better understand the benefits for each business actor involved in patron-client relationships. The researcher conducted this research through qualitative method to understand the role of patron-client relationship. The population studied in this study are suppliers who partner with fishing companies who are also owners of fishing vessels, and fishermen who supply fish to suppliers.The researcher concludes that the relationship between suppliers and fishermen has a good and positive impact because all informants benefit during this collaboration, where suppliers get fish to produce and fishermen get profits to fulfill their daily needs. It is also possible for future studies to include samples from other populations for more informative findings and to enlarge the sample size and conduct different tests on the benefits that suppliers and fishermen derive from engaging in patron-client relationships. Keyword:patron-client, relationship, partnership, fisheries resources management
PENGARUH EXPERIENTIAL MARKETING DAN KUALITAS PELAYANAN TERHADAP REPURCHASE INTENTION MELALUI KEPUASAN KONSUMEN MOBIL WULING PADA PT KUMALA CEMERLANG ABADI WULING MOTORS TOMOHON Mailoor, Toar R.D.; Massie, James D.D.; Tawas, Hendra N.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 3 (2021): JE. Vol 9 No 3 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (391.786 KB) | DOI: 10.35794/emba.v9i3.35926

Abstract

Pemasaran merupakan ilmu dan seni memilih pasar sasaran dan meraih, mempertahankan, serta menumbuhkan palanggan dengan menciptakan, menghantarkan, dan mengkomunikasikan nilai pelanggan yang unggul. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh experiential marketing dan kualitas pelayanan terhadap repurchase intention melalui kepuasan konsumen di PT Kumala Cemerlang Abadi Wuling Motors Tomohon. Penelitian menggunakan metode kuantitatif. Hasil penelitian menunjukkan bahwa (1)experiential marketing secara langsung berpengaruh positif dan signifikan terhadap kepuasan konsumen, (2) kuliatas pelayanan secara langsung berpengaruh positif dan signifikan terhadap kepuasan konsumen, (3) experiential marketing secara langsung berpengaruh negative tapi tidak siginifikan terhadap repurchase intention, (4) kualitas pelayanan secara langsung berpengaruh positif tapi tidak signifikan terhadap repurchase intention, (5) kepuasan konsumen secara langsung berpengaruh positif dan signifikan terhadap repurchase intention, (6) kepuasan konsumen berpengaruh sebagai variabel mediasi experiential marketing terhadap repurchase intention, (7) kepuasan konsumen berpengaruh sebagai variabel mediasi kualitas pelayanan terhadap repurchase intention. Kata Kunci: Experiential Marketing, Kualitas Pelayanan, Repurchase Intention, Kepuasan Konsumen
THE INFLUENCE OF CONSUMER BEHAVIOR AND DIGITAL MARKETING ON PURCHASE DECISION AT GRABFOOD IN MANADO Sigar, Endah T.; Massie, James D.D.; Pandowo, Merinda H. C.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 4 (2021): JE. Vol 9 No 4 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (357.863 KB) | DOI: 10.35794/emba.v9i4.36133

Abstract

The development of information technology and communication takes place very quickly and covering all aspects in human life. This all digital technology trend helps humans in carrying out their daily activities starting from the existence of digital devices, applications and the internet as well as various other innovations. This shown by the presence of online food delivery services. The purpose of this research is to analyze the influence of consumer behavior (cultural, social, personal, and psychological) and digital marketing (social media marketing, e-mail marketing, and search engine marketing) towards consumer purchase decision on GrabFood in Manado partially and simultaneously. Sample determined at 100 consumers. Tools of analysis using Multiple Linear Regression, hypothesis test using F test and T test. The result of research shows that consumer behavior and digital marketing simultaneously have significant influence towards consumer purchase decision. In partially consumer behavior have significant influence towards consumer purchase decision, while digital marketing do not have significant influence towards consumer purchase decision. The management of GrabFood suggested organizing a consultation program for MSME actors to participate in business incubation that can support their business progress through coaching for local businesses in facing the digital era, in order to increase the sales in Manado Keywords: consumer behavior, digital marketing, purchase decision, covid-19 pandemic.
EXPLORING THE EFFECTIVENESS OF USING TIK TOK AS A MEDIA FOR PROMOTION: A CASE STUDY OF YOUTH INTENTION TO BUY PRODUCTS Pieter, Gabriela M.; Massie, James D.D.; Saerang, Regina T.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 4 (2021): JE. Vol 9 No 4 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (240.694 KB) | DOI: 10.35794/emba.v9i4.36128

Abstract

The more creative a promotional activity, the stronger the marketing appeal to consumer purchase intentions. Moreover, using technological advances in marketing activities. Therefore, many business people use various ways to compete in the market, one of which is using social media applications in product promotion activities so that these products can be quickly recognized by many people. One form of marketing activity that can quickly disseminate information about a product and the introduction of a product's brand is social media marketing. This research aims to explore the effectiveness of using TIK TOK as a media for promotion (A case study of youth intention to buy products). Researchers conducted this research through qualitative methods. The sampling technique that will be used is purposive sampling. Knowing that the population is huge in number, therefore, for this research, the researcher took only 15 representative respondents of each field. The respondents or informants of this research are the youth users of the TIK TOK application, who are interested in the marketing content from this app, which is the promoting product's content using this application. This research had two variables in order to explore the effectiveness of using TIK TOK as a media for promotion: a case study for youth intention to buy products, which is social media marketing on TIK TOK and Intention to buy products. The result after conducting the interview, almost all of them are viewers, but some of them are also viewers and content creators but they are not that intense in creating content. Many of them like product promotional content such as skincare and outfits, but some of them also like other promotional content such as electronic products, food promotions, unique stuff, and also products for motorbikes. Keywords: social media marketing, intention to buy, promotional content, Tik Tok, youth.
THE EFFECT OF STORE ATMOSPHERE, FASHION INVOLVEMENT, AND SHOPPING ENJOYMENT ON IMPULSIVE BUYING FOR FEMALE IN MANADO CITY (CASE AT STROBERI) Kaseger, Angeli; Massie, James D.D.; Tumewu, Ferdinand J.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 8, No 4 (2020): JE VOL 8 NO 4 (2020)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (869.453 KB) | DOI: 10.35794/emba.v8i4.30749

Abstract

Abstract: Impulsive buying is the tendency of a customer to buy goods and services without planning in advance, it is usually triggered by emotions and feelings. There are some factors that affected customers to buy something impulsively such as Store Atmosphere, tangible part of store includes theme colors, store layout, and eye-catching decoration. Fashion Involvement also has good impact to make customers buy goods by following the trends. In the other hand, customers are usually buy things impulsively with their feelings, and emotion of joy which called Shopping Enjoyment. The aim of this research is to find out the effect of Store Atmosphere, Fashion Involvement, and Shopping Enjoyment on Impulsive Buying for female in Manado city.  This is a quantitative research and using Multiple Linear Regression as method to analyze the data. The population of this research is female customers of Stroberi. This research use questionnaire as an instrument to get the data, with the sample size is 100 respondents. This research showed that Store Atmosphere, Fashion Involvement, and Shopping Enjoyment simultaneously influence to impulsive buying while partially, fashion Involvement have significant influence to impulsive buying and Store Atmosphere and Shopping Enjoyment do not have a significant influence to Impulsive Buying. This study suggest that the manager of Stoberi to improve their Store Environment and services to make customers make unplanned purchases. Keywords: Impulsive buying, store atmosphere, fashion involvement, shopping enjoyment
COMPARISON ANALYSIS OF PERCEIVED VALUE ON PRICE AND QUALITY BETWEEN MALE AND FEMALE AT HARDCORE FITNESS CENTER Rambi, Bryan Heintje; Massie, James D.D.; Tielung, Maria V.J
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 5, No 2 (2017): JE. VOL. 5 NO 2 (2017) HAL. 2099
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (625.608 KB) | DOI: 10.35794/emba.v5i2.16503

Abstract

Abstract: Increasing in individual income makes peope more care about their health. There are various way that can be done to get it. Changes of the lifestyle as time goes by, make the fitness center become one of many others options that is chosen by both men and women in order to get the healthy body. Remembering about the number of fitness center, then both of quality and price become the things that are always considered as a reference to choose which fitness center that will be taken or used. Manado become one of many cities that is ”infected” this lifestyle.This research is conducted in Hardcore Gym, one of the famous fitness center in Manado, using quantitative method of independent sampele t-test on 50 customers (25 men and 25 women) that aims to find out is there a significant in customer perceived value based on perceived price and also perceived quality between male and female because of the importance of those two things, price and quality. Several data analysis is used to analyze the problem. This study evaluated the type of comparative research that aims to determine the relationship between two or more variable. In the end the result of this reaserch show that the mean of pricing perspective of female better than men. Keywords: perceived value, perceived quality, perceived price