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All Journal Jurnal Manajemen dan Bisnis JEBI (Jurnal Ekonomi dan Bisnis Islam) Maqdis: Jurnal Kajian Ekonomi Islam Al-Masraf: Jurnal Lembaga Keuangan dan Perbankan Eko dan Bisnis: Riau Economic and Business Review
NOVA SYAFRINA
Sekolah Tinggi Ilmu Ekonomi Riau
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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PENGARUH KUALITAS PELAYANAN BANQUET TERHADAP KEPUASAN KONSUMEN PADA LABERSA GRAND HOTEL & CONVENTION CENTER SIAK HULU KAMPAR Nova Syafrina; Syaiful Akbar
JURNAL MANAJEMEN DAN BISNIS Vol 8 No 1 (2019): Jurnal Manajemen dan Bisnis (Terbit Juni 2019)
Publisher : LPPM Press STIE Indragiri Rengat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34006/jmbi.v8i1.105

Abstract

Abstrak Penelitian ini dilakukan di Labersa Grand Hotel & Convention Center, Siak Hulu, Kampar. Tujuan penelitian ini adalah untuk mengetahui apakah ada pengaruh yang signifikan antara kualitas pelayanan terhadap kepuasan konsumen pada Labersa Grand Hotel & Convention Center, Siak Hulu, Kampar. Populasi yang ada dalam penelitian ini sebanyak 1.317 orang. Dalam penelitian ini pengambilan sampel menggunakan asidental sampling, yaitu sebesar 93orang. Data yang digunakan adalah data primer dan sekunder dengan analisis menggunakan regresi linier sederhana. Hasil penelitian menunjukan bahwa hasil regresi linier adalah Y=16,974+ 0,642X yaitu memiliki arah hubungan yang positif, dan dan variabel kualitas pelayanan berpengaruh signifikan terhadap kepuasan konsumen hal tersebut dapat dilihat nilai nilai t_hitung (7,722) > dari t_tabel (1,98638). sedangkan besarnya pengaruh kualitas pelayanan terhadap kepuasan konsumen adalah sebesar 39,6 persen sedangkan sisanya sebesar 60,4 persen menggambarkan variabel bebas lainnya yang tidak diamati dalam penelitian ini. Kata Kunci : Kualitas Pelayanan Dan Kepuasan Konsumen. This research was conducted at Labersa Grand Hotel & Convention Center, Siak Hulu, Kampar. The purpose of this study was to determine whether there was a significant effect between the quality of service on customer satisfaction at Labersa Grand Hotel & Convention Center, Siak Hulu, Kampar. The population in this study was 1,317 people. In this study the sampling uses incidental sampling, which is equal to 93 people. The data used are primary and secondary data with analysis using simple linear regression. The results showed that the linear regression results were Y = 16,974 + 0,642X which has a positive relationship direction, and the service quality variable has a significant effect on customer satisfaction. It can be seen the value of t-count (7,722)> from t-table (1,98638). while the magnitude of the effect of service quality on consumer satisfaction is 39.6 percent while the remaining 60.4 percent describes other independent variables not observed in this study.. Keywords: Service Quality and Consumer Satisfaction
FAKTOR-FAKTOR YANG MEMPENGARUHI MASYARAKAT NON MUSLIM MENABUNG DI PT. BANK SYARIAH MANDIRI NOVA SYAFRINA; SUDARMIN MANIK
JEBI (Jurnal Ekonomi dan Bisnis Islam) Vol 3, No 1 (2018): Januari - Juni 2018
Publisher : Universitas Islam Negeri Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/jebi.v3i1.145

Abstract

The theme of the article is a business based on the principles of Islamic economics. The purpose of this study is to determine the factors that influence non-Muslim society to save in sharia bank. The population in this study is non-muslin customers in Bank Syariah Mandiri Cabang Duri is 3,579 people. And the sample amounted to 97 people by using sampling technique that is random sampling. Data analysis was performed by using reliability test, multiple linear regression, R2 test, F test and t test. The test is conducted in order to determine the factors that influence non-Muslim community to save in sharia bank. Based on the result of research that competence with value adjusted R square can be 0,502, meaning factor of facility, promotion and product contributed 50,2% to non customer's decision, facility and product have positive effect while promotion has negative effect. Based on significant level of promotion and product have significant effect but facility not significant to decision of non Muslim customer to save in sharia bank. In the simultaneous test (Test F) that the variables X significantly affect the variable Y with a significance level of 0.000. The conclusion from the research that this research hypothesis can be accepted truth.
FAKTOR-FAKTOR YANG MEMPENGARUHI PRODUKTIVITAS KERJA KARYAWAN PADA BANK DANAMON SIMPAN PINJAM SUDARMIN MANIK; NOVA SYAFRINA
Maqdis: Jurnal Kajian Ekonomi Islam Vol 3, No 1 (2018): Januari - Juni 2018
Publisher : Universitas Islam Negeri Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/maqdis.v3i1.154

Abstract

The theme of the article is "economy based on the principles of Islam". The purpose of this study to determine factors that affect the productivity of employees at Bank Danamon Simpan Pinjam Unit Ps. Duri City. The sample in this research is all employees at Bank Danamon Simpan Pinjam Unit Ps. Duri City totaling 30 people. Sampling was conducted using a sample saturated. The data analysis is done by using validity, reliability, normality test, heteroscedasticity, multicollinearity test, autocorrelation test, multiple linear regression, R2 test, F test, t test. The tests are conducted to determine the relationship between the independent variables (independent variables) and dependent variable (dependent variable). The final conclusion of the study on the variables training, mental and physical abilities of employees, the relationship between superiors and subordinates of employee productivity can be seen from Table F value obtained for F (0,05) (26) = 2.975, while F count on the F test is obtained from the data processed by 7.352, meaning F count = 7.352 > 2.975. From the results of the t test that most affect the employees productivity at Bank Danamon Simpan Pinjam Unit Ps. Duri City is the mental and physical abilities of employees with t value 3.060 > 2.05.
PENGARUH LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PADA PT. BANK SYARIAH MANDIRI NOVA SYAFRINA; SUDARMIN MANIK
Al-Masraf: Jurnal Lembaga Keuangan dan Perbankan Vol 3, No 2 (2018): Juli - Desember 2018
Publisher : Prodi Manaj. Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam – UIN Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/al-masraf.v3i2.200

Abstract

This research was conducted at PT. Bank Syariah Mandiri Branch Office Flamboyan Subdistrict Tapung. The purpose of this study was to determine how much influence the work environment on employee performance at PT. Bank Syariah Mandiri Branch Office Flamboyan Subdistrict Tapung. The population and sample in this study are all employees of PT. Bank Syariah Mandiri Flamboyan Sub-Branch Office, Tapung Subdistrict, totaling 32 people. While the data analysis in this study uses the test of validity, reliability, simple linear regression, test coefficient of determination and t test. The results of this research hypothesis indicate that the work environment has a positive and significant effect on employee performance at PT. Bank Syariah Mandiri Branch Office Flamboyan Subdistrict Tapung. While the influence of the work environment on employee performance at PT. Bank Syariah Mandiri Flamboyan Sub-Branch Office Tapung District is 56.3% and the rest is influenced by other variables not examined in this study.
TRANSFORMASI PELAYANAN PUBLIK DAN DAMPAKNYA TERHADAP KEPUASAN MASYARAKAT PADA KANTOR CAMAT TUAH MADANI Nova Syafrina
Eko dan Bisnis: Riau Economic and Business Review Vol. 17 No. 2 (2026): Dinamika Manajemen Bisnis Modern: Dari Efisiensi Industri hingga Penguatan Eko
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v17i2.595

Abstract

Abstract: This study aims to determine the effect of service quality on public satisfaction at the Tuah Madani Sub-district Office, Pekanbaru City. The population in this study were all residents who received services at the Tuah Madani Sub-district Office with a sample of 96 respondents determined using the Accidental Sampling technique. The research method used was a descriptive method with a quantitative approach. The results of the descriptive analysis showed that the majority of respondents gave a positive assessment of service quality and public satisfaction. In the service quality variable, 89% of respondents stated they agreed and strongly agreed, while in the public satisfaction variable, 86% of respondents stated they agreed and strongly agreed. Data analysis using simple linear regression produced the equation Y = 2.254 + 1.127X which indicated a positive relationship between service quality and public satisfaction. Based on the results of the t-test, the t-count value was 21.534, which was greater than the t-table of 1.660 with a significance level of 0.000, which was less than 0.05. This indicates that service quality has a positive and significant effect on public satisfaction at the Tuah Madani Sub-district Office, Pekanbaru City. The coefficient of determination (R²) value of 0.831 or 83.1% shows that service quality is able to explain variations in public satisfaction by 83.1%, while the remaining 16.9% is influenced by other factors not examined in this study.
Pengaruh Kepemimpinan Terhadap Disiplin Kerja Karyawan PT. Bringin Karya Sejahtera Building Management Pekanbaru Nova Syafrina; Warman Aditya
Eko dan Bisnis: Riau Economic and Business Review Vol. 16 No. 4 (2025): Penguatan Kinerja, Disiplin, dan Kualitas Layanan melalui Pendekatan Sosial, O
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v16i4.565

Abstract

This research was conducted at PT. Bringin Karya Sejahtera BuildingManagement Pekanbaru. The purpose of this study was to determine the effect ofleadership on employee work discipline. The population in this study was 50 people.In this study, a saturated sample of 48 people was used because reseachers andleader were not included in the sample, The dlata used were primary and secondary data with analysis using simple linear regression. The results showed that the datawas valid, reliable, and normally distributed. And the results of the linear regressionwere Y=11.775+0.557X which had a positive relationship direction, and theleadership variable had a significant effect on work discipline, this can be seen fromthe t_count valuetable (6.242> 2.0129). Meanwhile, the magnitude of theleadership on work discipline is 45.9% while the remaining 54.1% is influenced byother independent variables not examined in this study, such as the workenvironment and supervision.
Co-Authors SUDARMIN MANIK Syaiful Akbar Warman Aditya